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5. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS

If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.

Power off the NAS.

Remove all drives.

Power on the NAS.

Locate the NAS using Qfinder Pro or myQNAPcloud.

Reinsert the drives.

Continue with the QTS installation.

Hot-swapping Failed Drives

The NAS supports hot-swapping of drives in the following situations:

• RAID 1: One member drive fails

• RAID 5: One member drive fails

• RAID 6: One or two member drives fail

Log on to QTS.

Go to

Main Menu

Storage & Snapshots

Storage

Disks/VJBOD

Locate the failed drive.

Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.

Remove the failed drive from the NAS.

Wait for 20 seconds or until the NAS beeps twice.

Remove the failed drive from the drive tray.

Insert the new drive into the drive tray.

Install the new drive.
The NAS beeps twice.

10.

Go to

Main Menu

Storage & Snapshots

Storage

Storage/Snapshots

11.

Locate the volume that contains the new drive and then verify that the status is

Rebuilding

TS-332X User Guide

Troubleshooting

Содержание TS-332X

Страница 1: ...TS 332X User Guide Document Version 2 02 06 2020 ...

Страница 2: ...lation 12 Replacing Memory Modules 29 QTS Installation 35 Installing QTS Using Qfinder Pro 35 Installing QTS Using the Cloud Key 37 4 Basic Operations Power Button 39 Reset Button 39 USB One Touch Copy Button 39 LEDs 40 Beep Alarm 41 5 Troubleshooting Forcing Qfinder Pro or myQNAPcloud to Locate the NAS 42 Hot swapping Failed Drives 42 Recovering Unintentionally Removed Healthy Drives 43 Support a...

Страница 3: ...GNU Public License 45 FCC Notice 53 CE Notice 53 SJ T 11364 2006 54 2 ...

Страница 4: ...s that the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings...

Страница 5: ...ny damage or data loss caused by unauthorized modifications and installation of unsupported third party applications Component TS 332X Ordering Information Ordering P N TS 332X 2G TS 332X 4G Processor CPU Annapurna Labs Alpine AL 324 Frequency 4 core 1 7 GHz Architecture 64 bit ARM Encryption engine AES 256 Memory Pre installed memory 2 GB RAM 1 x 2 GB DDR4 4 GB RAM 1 x 4 GB DDR4 Important Use onl...

Страница 6: ... Note SSD cache drives are not hot swappable M 2 SSDs are not hot swappable Network 10 Gigabit Ethernet ports 1 x 10 Gigabit SFP Gigabit Ethernet ports 2 x Gigabit RJ45 External I O Ports Expansion Slots USB ports Front 1 x USB 3 0 Type A Note This USB port supports One Touch Copy Rear 2 x USB 3 0 Type A Audio 1 x 3 5 mm line out jack 1 x speaker Note You cannot use the speaker and the line out ja...

Страница 7: ...fan Warning To avoid potential injury or damage to components do not touch the fan while the NAS is connected to a power source Operating temperature 0 C to 40 C 32 F to 104 F Relative humidity Non condensing relative humidity 5 to 90 Wet bulb temperature 27 C 80 6 F Security slot Kensington security slot Tip Model specifications are subject to change without prior notice To see the latest specifi...

Страница 8: ...Status LED 7 M 2 SSD 1 LED 2 LAN LED 8 M 2 SSD 2 LED 3 USB LED 9 M 2 SSD 3 LED 4 Drive 1 LED 10 Power button 5 Drive 2 LED 11 USB One Touch Copy button 6 Drive 3 LED 12 USB One Touch Copy port Rear Panel TS 332X User Guide Product Overview 7 ...

Страница 9: ...t SFP port 7 Speaker 3 3 5 mm line out jack 8 Kensington security slot 4 USB 3 0 Type A ports 9 Smart fan 5 Reset button Right Panel Note This image does not include the chassis No Component No Component 1 M 2 SSD 1 3 M 2 SSD 3 2 M 2 SSD 2 4 Memory slot TS 332X User Guide Product Overview 8 ...

Страница 10: ...llation and maintenance procedures should have physical access to the NAS To avoid potential injury or damage to components ensure that the drives and other internal system components have cooled before touching them Observe electrostatic discharge ESD procedures to avoid potential injury or damage to components Power To reduce the risk of fire or electric shock ensure that you only connect the po...

Страница 11: ...erature 0 C to 40 C 32 F to 104 F Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Flat anti static surface with no exposure to direct sunlight liquids or chemicals Hardware and peripherals Storage drives For details on compatible drives go to https www qnap com compatibility Network cable Tools Flat head screwdriver Anti static wrist strap Setting Up the NAS Important Rea...

Страница 12: ...es on 3 5 inch Trays Installing M 2 Solid state Drives 3 Connect the power cord and all applicable cables 4 Power on the NAS 5 Install QTS For details see QTS Installation 6 Log on to QTS TS 332X User Guide Product Overview 11 ...

Страница 13: ...drives Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Remove th...

Страница 14: ...de the cover to the right to detach it from the chassis d Lift the cover off the NAS 3 Remove a drive tray caddy a Squeeze the clips b Pull out the caddy TS 332X User Guide Installation and Configuration 13 ...

Страница 15: ...4 Install a drive on the drive tray caddy a Gently pull the sides of the caddy to release the rod b Remove the rod c Place the drive in the caddy TS 332X User Guide Installation and Configuration 14 ...

Страница 16: ...d Align the holes on the drive with the pins on the caddy e Insert the pins 5 Slide the drive tray caddy into the drive bay TS 332X User Guide Installation and Configuration 15 ...

Страница 17: ...Place the cover on the NAS b Align the cover with the grooves on the case c Slide the cover to the left to secure it to the chassis d Attach the screws to the back of the NAS TS 332X User Guide Installation and Configuration 16 ...

Страница 18: ...S 332X Tray bases can be purchased from QNAP or an authorized reseller For details go to https shop qnap com Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from oth...

Страница 19: ...s that secure the case cover to the chassis c Slide the cover to the right to detach it from the chassis d Lift the cover off the NAS 3 Remove a drive tray caddy a Squeeze the clips b Pull out the caddy TS 332X User Guide Installation and Configuration 18 ...

Страница 20: ...ach a 2 5 inch drive tray base For details see Attaching the 2 5 inch Drive Tray Base 5 Install the drive on the tray 6 Slide the tray into the drive bay TS 332X User Guide Installation and Configuration 19 ...

Страница 21: ...Place the cover on the NAS b Align the cover with the grooves on the case c Slide the cover to the left to secure it to the chassis d Attach the screws to the back of the NAS TS 332X User Guide Installation and Configuration 20 ...

Страница 22: ...y caddies and a tray base for 2 5 inch drives You can purchase additional tray bases from QNAP or an authorized reseller For details go to https shop qnap com 1 Gently pull the sides of the drive tray caddy to remove the pins from the tray base 2 Attach the rear right pin to the tray caddy TS 332X User Guide Installation and Configuration 21 ...

Страница 23: ...5 inch drives You can purchase additional tray bases from QNAP or an authorized reseller For details go to https shop qnap com 1 Gently pull the sides of the drive tray caddy to release the rod 2 Remove the rod 3 Remove the rear right pin from the tray caddy TS 332X User Guide Installation and Configuration 22 ...

Страница 24: ...M 2 SSD slots For a list of compatible M 2 SSDs go to https www qnap com compatibility QNAP recommends installing heatsinks on M 2 SSD controllers to enhance cooling efficiency and ensure consistent performance Before installing non QNAP heatsinks ensure that they are of the appropriate size and shape TS 332X User Guide Installation and Configuration 23 ...

Страница 25: ... blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cover a Position the NAS on its left side b Remove the screws that secure the case cover to the chassis c Slide the cover to the right to detach it from th...

Страница 26: ...ntroller a Locate the controller on the M 2 SSD The controller location varies depending on the model and manufacturer of the M 2 SSD For details refer to the documentation or contact the manufacturer b Remove the protective film from the bottom of the heatsink TS 332X User Guide Installation and Configuration 25 ...

Страница 27: ... Install the heatsink on the controller 7 Install the M 2 SSD Note The following installation images do not include the chassis a Pull out the pushpin TS 332X User Guide Installation and Configuration 26 ...

Страница 28: ...b Insert the M 2 SSD c Insert the pushpin to secure the drive TS 332X User Guide Installation and Configuration 27 ...

Страница 29: ...ach drive tray caddy back into the NAS 10 Attach the case cover a Place the cover on the NAS b Align the cover with the grooves on the case c Slide the cover to the left to secure it to the chassis TS 332X User Guide Installation and Configuration 28 ...

Страница 30: ...chments 12 Connect the power cord to the electrical outlet 13 Power on the NAS Replacing Memory Modules The TS 332X has one memory slot You can increase the memory capacity of the NAS by upgrading the memory module QNAP memory modules can be purchased from authorized resellers TS 332X User Guide Installation and Configuration 29 ...

Страница 31: ... blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cover a Position the NAS on its left side b Remove the screws that secure the case cover to the chassis c Slide the cover to the right to detach it from th...

Страница 32: ...clips b Pull out the caddies 6 Remove an existing module Note The following installation images do not include the chassis a Push the retention clips outward simultaneously to release the module TS 332X User Guide Installation and Configuration 31 ...

Страница 33: ...odule that is not completely released may damage the module and the motherboard c Hold the edges of the module and carefully pull it out of the slot Warning Do not touch the components particularly the metal connectors Do not bend the module 7 Install a new module TS 332X User Guide Installation and Configuration 32 ...

Страница 34: ...ess down on the module until the retention clips lock the module into place 8 Slide each drive tray caddy back into the NAS 9 Attach the case cover a Place the cover on the NAS b Align the cover with the grooves on the case c Slide the cover to the left to secure it to the chassis TS 332X User Guide Installation and Configuration 33 ...

Страница 35: ...l cables and external attachments 11 Connect the power cord to the electrical outlet 12 Power on the NAS 13 Verify that the module is recognized by the NAS a Log on to QTS as administrator b Go to Control Panel System System Status Hardware Information TS 332X User Guide Installation and Configuration 34 ...

Страница 36: ... Installation Guide wizard For details see Installing QTS Using the Cloud Key Computer or mobile device Network cable myQNAPcloud account CloudKey Installing QTS Using Qfinder Pro Warning Installing QTS deletes all data on the drives Back up your data before proceeding 1 Power on the NAS 2 Connect the NAS to your local area network 3 Run Qfinder Pro on a computer that is connected to the same loca...

Страница 37: ...rd 10 Click Next 11 Select Obtain an IP address automatically DHCP 12 Click Next 13 Select the types of devices that you will use to access shared folders on the NAS 14 Click Next 15 Configure the disk settings a Select a volume type b Select the disks that you want to use to create a RAID group c Optional Select a RAID type Note The Smart Installation Guide automatically selects the optimal RAID ...

Страница 38: ...page to complete the installation after creating an account 6 Specify the myQNAPcloud device name for the NAS Note The myQNAPcloud device name is used when remotely accessing the NAS 7 Optional Select CloudLink Note CloudLink allows you to remotely access the NAS without having to configure port forwarding on your router You can remotely access the NAS by logging into QTS or by using mobile apps Y...

Страница 39: ...ress automatically DHCP 16 Click Next 17 Select the types of devices that you will use to access shared folders on the NAS 18 Click Next 19 Configure the disk settings a Select a volume type b Select the disks that you want to use to create a RAID group c Optional Select a RAID type Note The Smart Installation Guide automatically selects the optimal RAID type based on the number of the selected di...

Страница 40: ...ings automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Advanced system reset Press and hold the button for 15 seconds The default factory settings are restored To retrieve old data ...

Страница 41: ...each its full capacity The system fan is not functioning A read write error occurred while accessing data A bad sector is detected on the hard drive The NAS is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read Hardware self test error Flashes red every 0 5 seconds The NAS is in degraded mode one member drive failed in RAID 1 RAID 5 or RAID 6 Fla...

Страница 42: ...scription Short beep 0 5 seconds 1 The NAS is starting up The NAS is shutting down software shutdown The user pressed the Reset button The operating system was updated 3 The user tried to copy the NAS data to the external storage device from the front USB port but the data cannot be copied Long beep 1 5 seconds 3 every 5 minutes The system fan is not functioning 2 The disk volume is about to reach...

Страница 43: ...D 1 One member drive fails RAID 5 One member drive fails RAID 6 One or two member drives fail 1 Log on to QTS 2 Go to Main Menu Storage Snapshots Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove the failed drive from the NAS 6 Wait for 20 seconds or until the NAS beeps twice 7 Remove the faile...

Страница 44: ...ode or an inactive RAID 0 and JBOD configuration to normal Disk Volume RAID Recovery Support Maximum Number of Removed Drives Single No N A JBOD Yes 1 RAID 0 Yes 1 RAID 1 Yes 1 RAID 5 Yes 2 RAID 6 Yes 3 RAID 10 No N A Support and Other Resources QNAP provides the following resources Resource URL Documentation http docs qnap com Helpdesk http helpdesk qnap com Downloads http download qnap com Commu...

Страница 45: ... complex port forwarding settings myQNAPcloud Provides various remote access services such as DDNS and CloudLink myQNAPcloud ID Email address that was used to register for a myQNAPcloud account Qfinder Pro Enables you to locate and access the QNAP NAS devices in your local area network QTS QNAP NAS operating system TS 332X User Guide Glossary 44 ...

Страница 46: ...n QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any i...

Страница 47: ... this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on ge...

Страница 48: ... the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This Licen...

Страница 49: ...e not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of t...

Страница 50: ...ccurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any third party retains the abi...

Страница 51: ... covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless...

Страница 52: ... such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Sourc...

Страница 53: ... published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are imposed...

Страница 54: ...e harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocat...

Страница 55: ...灯管这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS 332X User Guide Notices 54 ...

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