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6. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS

If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may

be faulty.

1. Power off the NAS.

2. Remove all drives.

3. Power on the NAS.

4. Locate the NAS using Qfinder Pro or myQNAPcloud.

5. Reinsert the drives.

6. Continue with the QTS installation.

Hot-swapping Failed Drives

The NAS supports hot-swapping of drives in the following situations:

RAID Type

Situation

RAID 1

One member drive fails.

1. Log on to QTS.

2. Go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD .

3. Locate the failed drive.

4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.

5. Remove the failed drive from the device.

6. Wait for 20 seconds or until the device beeps twice.

7. Remove the failed drive from the drive tray.

8. Insert the new drive into the drive tray.

9. Install the new drive.

The NAS beeps twice.

10. Go to Main Menu > Storage & Snapshots > Storage > Storage/Snapshots .

11. Locate the volume that contains the new drive and then verify that the status is

Rebuilding

.

Recovering Unintentionally Removed Hard Drives

The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from

unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, RAID 6,

RAID 10, RAID 50, or RAID 60 volume from degraded mode.

HS-264 User Guide

Troubleshooting

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Содержание SilentNAS HS-264

Страница 1: ...HS 264 User Guide Document Version 2 29 09 2022...

Страница 2: ...nstalling QTS Using the Cloud Key 20 4 Basic Operations Power Button 24 Reset Button 24 LEDs 25 Audio Alert 26 5 NAS Migration NAS Migration Requirements 27 Status and Setting Changes after NAS Migrat...

Страница 3: ...o 35 QNAP ID 35 QTS 35 8 Notices Limited Warranty 36 Disclaimer 36 Copyright and Trademarks 36 GNU Public License 37 CE Notice 44 UKCA Notice 44 FCC Notice 44 VCCI Notice 45 BSMI Notice 45 SJ T 11364...

Страница 4: ...at the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important...

Страница 5: ...ice center for maintenance or replacement Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty QNAP is not responsible...

Страница 6: ...supports the following network connectivity speeds 2 5 GbE 1 GbE 100 Mb and 10 Mb External I O Ports Expansion Slots USB ports 2 x USB 3 2 Gen 2 Type A HDMI ports 2 x HDMI Interface Buttons Power Rese...

Страница 7: ...same type Operating temperature 0 C to 40 C 32 F to 104 F Relative humidity Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Tip Model specifications are subject to change wit...

Страница 8: ...s image shows the HS 264 without the front cover attached No Component No Component 1 Drive bay 1 4 Drive bay latch 2 Drive bay latch 5 Drive bay 2 3 Status LED 6 IR sensor Rear Panel HS 264 User Guid...

Страница 9: ...be stored in a secure location with restricted access controlled through the use of a tool lock and key or any means of security Only qualified skilled and authorized persons with knowledge of all res...

Страница 10: ...icals Free from objects that may obstruct NAS ventilation or apply pressure to the NAS or power cord Hardware and peripherals Storage drives For the list of compatible drive models go to https www qna...

Страница 11: ...6 Install QTS For details see QTS Installation 7 Log on to QTS HS 264 User Guide Product Overview 10...

Страница 12: ...HS 264 is compatible with 3 5 inch and 2 5 inch hard drives and 2 5 inch solid state drives Installing 3 5 inch Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observ...

Страница 13: ...a Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws 5 Insert the tray into the bay HS 264 User Guide Ins...

Страница 14: ...nch Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the fron...

Страница 15: ...tch and pulling the tray 4 Install a drive on the tray a Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the scre...

Страница 16: ...5 Insert the tray into the bay 6 Attach the front cover HS 264 User Guide Installation and Configuration 15...

Страница 17: ...terface Supports SATA HDD SDD USB 3 2 Gen 2 Type A to Type C cable TR 004 Uses a USB 3 2 Gen 1 Type C interface Supports SATA HDD SDD USB 3 2 Gen 2 Type A to Type C cable TR 004U Uses a USB 3 2 Gen 1...

Страница 18: ...b Go to Main Menu Storage Snapshots Overview System c Verify that the expansion units are listed QTS Installation The HS 264 uses the QNAP QTS operating system You can install QTS using any of the fol...

Страница 19: ...nt 1 Power on the NAS 2 Connect the NAS to your local area network 3 Run Qfinder Pro on a computer that is connected to the same local area network Note To download Qfinder Pro go to https www qnap co...

Страница 20: ...NAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time UTC standard Methods User Actions Synchronize with computer or device time Select Same as the c...

Страница 21: ...lick Apply A confirmation message appears Warning Clicking Confirm deletes all data on the drive before installing QTS 17 Click Confirm QTS is installed Installing QTS Using the Cloud Key Warning Inst...

Страница 22: ...arranty The QNAP Warranty Service window opens in a new web page Important You can check your device warranty policy or purchase an extended warranty plan at QNAP Warranty Service 9 Close the warranty...

Страница 23: ...automatically The NAS time will be the same as the NTP server 13 Click Next The Configure the network settings screen appears 14 Configure the network settings using any of the following methods Metho...

Страница 24: ...Review the settings 18 Click Apply A confirmation message appears Warning Clicking Confirm deletes all data on the drive before installing QTS 19 Click Confirm QTS is installed HS 264 User Guide Inst...

Страница 25: ...thout special characters For example if the first MAC address is 00 08 9B F6 15 75 then the admin password would be 00089BF61575 Tip You can find the first MAC address with Qfinder Pro or attached to...

Страница 26: ...d when accessing read write the data A bad sector is detected on the hard drive The NAS is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read A hard...

Страница 27: ...oots The operating system was updated 3 The NAS data cannot be copied to the external storage device connected to the front USB port Long beep 1 5 seconds 2 The disk volume is about to reach its full...

Страница 28: ...o an ARM NAS The destination NAS must run on the same QTS version as the source NAS or later The destination NAS must have sufficient free drive bays to accommodate all the drives that you are migrati...

Страница 29: ...nfigured Licenses Licenses are not migrated Warning To prevent losing all your software licenses QNAP recommends deactivating licenses on the source NAS before data migration Applications If the desti...

Страница 30: ...n NAS using HBS 3 Preparing the Destination NAS 1 Log on to QTS 2 Create one or more storage pools For details see the Creating a Storage Pool topic in the QTS user guide 3 Create one or more volumes...

Страница 31: ...Space window appears 6 Select the destination NAS as the destination storage space and specify the following Setting Description Name The name used to identify the storage space IP address Host name T...

Страница 32: ...13 Click Next The Rules screen appears 14 Optional Configure job rules 15 Click Next The Summary screen appears 16 Review the job summary 17 Click Create The source NAS runs the created one way sync...

Страница 33: ...S log on to QTS b Go to Control Panel Privilege Users c Click Create and then click Import Export Users d Select Import user and user group settings Note You can select whether to send a notification...

Страница 34: ...e the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove the failed drive from the device 6 Wait for 20 seconds or until the devi...

Страница 35: ...d qnap com Compatibility List https www qnap com compatibility NAS Migration Compatibility https www qnap com go nas migration Expansion Unit Compatibility https www qnap com go compatibility expansio...

Страница 36: ...Link Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local a...

Страница 37: ...consequential damages resulting from the use of the product its accompanying software or its documentation QNAP makes no warranty or representation expressed implied or statutory with respect to its...

Страница 38: ...eived You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights Developers that use the GNU GPL protect your rights with two step...

Страница 39: ...in the normal form of packaging a Major Component but which is not part of that Major Component and b serves only to enable use of the work with that Major Component or to implement a Standard Interf...

Страница 40: ...ing Modified Source Versions You may convey a work based on the Program or the modifications to produce it from the Program in the form of source code under the terms of section 4 provided that you al...

Страница 41: ...m Library need not be included in conveying the object code work A User Product is either 1 a consumer product which means any tangible personal property which is normally used for personal family or...

Страница 42: ...ble ways as different from the original version or d Limiting the use for publicity purposes of names of licensors or authors of the material or e Declining to grant rights under trademark law for use...

Страница 43: ...t with reasonable efforts You may not impose any further restrictions on the exercise of the rights granted or affirmed under this License For example you may not impose a license fee royalty or other...

Страница 44: ...other pertinent obligations then as a consequence you may not convey it at all For example if you agree to terms that obligate you to collect a royalty for further conveying from those to whom you con...

Страница 45: ...NG RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY...

Страница 46: ...guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipm...

Страница 47: ...11364 2006 RoHS RoHS Pb Hg Cd CR VI PBB PBDE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O SJ T11363 2006 X SJ T11363 2006 HS 264 User Guide Notice...

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