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5. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Qfinder Pro and myQNAPcloud to Locate the Device

If Qfinder Pro or myQNAPcloud is unable to locate the device during QNE installation, the drives or data may

be faulty.

1. Power off the device.

2. Remove all drives.

3. Power on the device.

4. Locate the device using Qfinder Pro.

5. Reinsert the drives.

6. Continue with the QNE installation.

Support and Other Resources

QNAP provides the following resources:

Resource

URL

Documentation

https://download.qnap.com

Compatibility List

https://www.qnap.com/compatibility

Expansion Unit Compatibility

http://www.qnap.com/go/compatibility-expansion

Service Portal

https://service.qnap.com

Product Support Status

https://www.qnap.com/en/product/eol.php

Downloads

https://download.qnap.com

Community Forum

https://forum.qnap.com

QNAP Accessories Store

https://shop.qnap.com

QuCPE-303x User Guide

Troubleshooting

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Содержание QuCPE-303 Series

Страница 1: ...QuCPE 303x QuCPE 3032 QuCPE 3034 User Guide Document Version 1 16 12 2021...

Страница 2: ...cing Memory Modules 13 QNE Installation 17 Installing QNE Using Stand Alone Mode 18 Installing QNE Using Cloud Management Mode 19 4 Basic Operations Buttons 21 Power Button 21 Reset Button 21 LCD Pane...

Страница 3: ...VCCI Notice 35 BSMI Notice 35 SJ T 11364 2006 35 2...

Страница 4: ...the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important no...

Страница 5: ...or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applicatio...

Страница 6: ...e Display panel Monochrome backlit LCD display Buttons Enter Select Power Dimensions Form factor Compact Dimensions H x W x D 46 65 x 285 x 236 6 mm 1 87 x 11 22 x 9 31 in Net weight 2 17 kg 4 78 lbs...

Страница 7: ...t activity LED 2 Drive LED 10 10 Gigabit Ethernet speed LED 3 LCD panel 11 10 Gigabit Ethernet activity LED 4 LCD enter button 12 USB 3 2 Gen 1 Type A port 5 USB 2 0 Type A port 13 LCD select button 6...

Страница 8: ...Rear Panel No Component No Component 1 Power button 3 Kensington security slot 2 RJ45 console port 4 Power input System Board QuCPE 303x User Guide Product Overview 7...

Страница 9: ...internal system components have cooled before touching them Observe electrostatic discharge ESD procedures to avoid potential injury or damage to components Power To reduce the risk of fire or electri...

Страница 10: ...ive humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Flat anti static surface without exposure to direct sunlight liquids or chemicals Hardware and peripherals Storage drives For the list of compatib...

Страница 11: ...ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from o...

Страница 12: ...epending on the model and manufacturer of the M 2 SSD For details refer to the documentation or contact the manufacturer 6 Install the M 2 SSD a Verify the M 2 SSD connector is aligned with the slot b...

Страница 13: ...7 Attach the case cover a Place the cover on the device b Slide the cover forward c Tighten the screws QuCPE 303x User Guide Installation and Configuration 12...

Страница 14: ...and stability You can purchase QNAP memory modules from authorized resellers Important Use only all ECC memory modules or all non ECC memory modules Installing both types of memory modules will cause...

Страница 15: ...mponents 1 Power off the device 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cover a Loosen the screws b Slide the cover ba...

Страница 16: ...by the edges d Carefully slide the module out of the slot Warning Do not touch the internal components particularly the metal connectors Do not bend the module 6 Install a new module a Align the notc...

Страница 17: ...7 Attach the case cover a Place the cover on the device b Slide the cover forward c Tighten the screws QuCPE 303x User Guide Installation and Configuration 16...

Страница 18: ...QNE Installation The QuCPE 303x uses the QNE operating system You can install QNE using any of the following methods Method Description Requirements Qfinder Pro installation Recommended If the device...

Страница 19: ...k Note To download Qfinder Pro go to https www qnap com utilities 4 Locate the device in the list and then double click the name or IP address The Smart Installation Guide opens in the default web bro...

Страница 20: ...e device to your local area network 3 Run Qfinder Pro on a computer that is connected to the same local area network Note To download Qfinder Pro go to https www qnap com utilities 4 Locate the switch...

Страница 21: ...QuCPE 303x User Guide Installation and Configuration 20...

Страница 22: ...are reset to default System administrator password The default password is the first MAC address in uppercase letters without special characters For example if the first MAC address is 00 08 9B F6 15...

Страница 23: ...e the system status and related information when the device is powered on The following LED information applies only when the drive is correctly installed and when the device is connected to the netwo...

Страница 24: ...k connection has been established Flashes yellow The device is being accessed from the network Off There is no network connection Audio Alert Duration Frequency Description Short beep 0 5 seconds 1 Th...

Страница 25: ...Reinsert the drives 6 Continue with the QNE installation Support and Other Resources QNAP provides the following resources Resource URL Documentation https download qnap com Compatibility List https...

Страница 26: ...APcloud Link Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your...

Страница 27: ...n QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically discl...

Страница 28: ...this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions o...

Страница 29: ...e work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form i...

Страница 30: ...re extensions of the covered work and which are not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation an...

Страница 31: ...fication has been made If you convey an object code work under this section in or with or specifically for use in a User Product and the conveying occurs as part of a transaction in which the right of...

Страница 32: ...where to find the applicable terms Additional terms permissive or non permissive may be stated in the form of a separately written license or stated as exceptions the above requirements apply either...

Страница 33: ...ragraphs a patent license is any express agreement or commitment however denominated not to enforce a patent such as an express permission to practice a patent or covenant not to sue for patent infrin...

Страница 34: ...ater version applies to it you have the option of following the terms and conditions either of that numbered version or of any later version published by the Free Software Foundation If the Program do...

Страница 35: ...ference 2 This device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Clas...

Страница 36: ...t to which the receiver is connected Consult the dealer or an experienced radio television technician for help Important Any modifications made to this device that are not approved by QNAP Systems Inc...

Страница 37: ...Pb Hg Cd CR VI PBB PBDE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O SJ T11363 2006 X SJ T11363 2006 QuCPE 303x User Guide Notices 36...

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