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FS0054603-00 C

12-1

Section 12

Troubleshooting

Problems can occur when installing and using the SANsurfer FC HBA Manager
application.

This section discusses:

■

Troubleshooting problems and solutions

(see section 12.1)

■

Tracing SANsurfer FC HBA Manager GUI and agent activity (debug), as directed
by technical support

(see section 12.2)

The

qlremote agent

refers to the SANsurfer FC HBA Manager server agent

(SANsurfer Windows NT 4/2000/2003 agent, SANsurfer Linux agent, SANsurfer
Solaris agent, or SANsurfer NetWare 5/6.

agent) with which the SANsurfer FC

HBA Manager GUI (client) connects to manage QLogic QLA200/QLA2

xxx

HBAs.

12.1

Troubleshooting Problems and Solutions

Table 12-1

lists problems that can occur when using the SANsurfer FC HBA

Manager application, including their causes and solutions.

Table 12-1. Troubleshooting Problems and Solutions

Problem

Cause and Solution

SANsurfer FC HBA Manager Installation

Installation does not
run

Cause:

You are not using the correct installation program or the

downloaded installation file is corrupted.

Solution:

If the installation program was downloaded, it may be

corrupted. Download the program again, this time to a different
directory; perform the installation.

Installation does not
complete or terminates
before completion

Cause:

There is insufficient disk space or not enough available

memory.

Solution:

The installation detects when there is insufficient disk

space. Once sufficient disk space is available, continue the
installation. For disk space and physical RAM requirements,

see

section 4.1

or the readme.txt file.

Содержание SANsurfer FC HBA Manager Application

Страница 1: ...FS0054603 00 C Page i Q S i m p l i f y SANsurfer FC HBA Manager Application User s Guide for OEMs Management Application for SANblade Fibre Channel Host Bus Adapters...

Страница 2: ...ws are registered trademarks and Windows Server is a trademark of Microsoft Corporation Netscape is a registered trademark and Netscape Communicator is a trademark of Netscape Communications Corporati...

Страница 3: ...all 5 Added automatic alarm notification by email SMTP only 6 11 8 2 5 Added connecting to the local host when starting SANsurfer FC HBA Manager from the command line Windows and Linux only 7 1 3 Adde...

Страница 4: ...cation for SANblade Fibre Channel Host Bus Adapters Q Page iv FS0054603 00 C 2001 2004 QLogic Corporation All rights reserved worldwide First Published March 2001 Printed in U S A QLogic Corporation 2...

Страница 5: ...nications Driver 2 4 2 3 Configuration Parameters 2 5 2 3 1 Linux Enhanced Driver Parameters 2 5 2 3 1 1 Basic Parameters 2 5 2 3 1 2 Configuration Parameter 2 5 2 3 2 NetWare Enhanced Driver Configur...

Страница 6: ...er FC HBA Manager Software Information 6 8 6 5 Setting SANsurfer FC HBA Manager Security 6 8 6 6 Setting the Warning Display Option 6 10 6 7 Setting the Configuration Change Alarm Option 6 11 6 8 Spec...

Страница 7: ...ort Information 7 35 7 6 2 Viewing Device Information 7 37 7 7 Binding Target Devices Attached to the HBA Port Using the Fibre Channel Port Configuration Dialog Box 7 38 7 8 Binding Target Devices Usi...

Страница 8: ...Statistics 9 9 9 3 3 2 1 Updating HBA Port Statistics Manually 9 9 9 3 3 2 2 Updating HBA Port Statistics Automatically 9 10 9 3 3 2 3 Resetting HBA Port Statistics 9 10 9 3 3 3 Exporting HBA Port Sta...

Страница 9: ...ing the Flash BIOS from a File 11 15 11 4 Updating the FCode 11 18 11 5 Saving NVRAM Flash BIOS and FCode 11 20 11 6 Updating the HBA Driver 11 22 Section 12 Troubleshooting 12 1 Troubleshooting Probl...

Страница 10: ...ox 5 15 5 14 Uninstall Options Dialog Box 5 16 5 15 Choose Product Features Dialog Box Sample 5 17 5 16 Uninstall Component List Dialog Box 5 18 5 17 Uninstall Complete Dialog Box 5 18 6 1 SANsurfer I...

Страница 11: ...ost Configuration from a File 7 47 7 24 Host Configuration Text File 7 49 7 25 Differences Between Offline Host and Online Host Dialog Box 7 51 7 26 Changed Components Comparison 7 52 8 1 Event Log Di...

Страница 12: ...r QLA2xxx HBAs 11 8 11 6 Settings Tabbed Page Advanced HBA Port Settings for QLA200 HBAs 11 9 11 7 Settings Tabbed Page Boot Device Selection 11 12 11 8 Utilities Tabbed Page 11 14 11 9 Utilities Tabb...

Страница 13: ...rfer FC HBA Manager Section 6 GettingStarted This sectiondiscusses customizingthe SANsurfer FC HBA Manager It includes starting and exiting the SANsurfer FC HBA Manager GUI getting help setting securi...

Страница 14: ...Related Documents Refer to the following documents as appropriate when installing or using SANsurfer FC HBA Manager Part Number Title CF2251102 00 SANblade 2200 User s Guide 1 Gb Fibre Channel to cPCI...

Страница 15: ...troduction Section 2 2 Installation Checklist This section contains an installation checklist to help you install all hardware and software properly and in the correct order Section 2 3 Configuration...

Страница 16: ...es are displayed as part of the configuration but are not supported by SANsurfer no support for LUN masking or diagnostics Connectivity hardware such as cables hubs fabric switches etc 2 2 1 2 Require...

Страница 17: ...ed featuresrequiredtorunwithSANsurferFCHBAManager Youmustinstall the most current device driver to support features such as LUN masking The most current device driver versions can be found at the QLog...

Страница 18: ...fer FC HBA Manager GUI on the local host If you are installing on a Solaris SPARC system also install the SANsurfer FC HBA Manager agent on the local host NOTE In SANsurfer FC HBA Manager remote proce...

Страница 19: ...ces The parameter value is ConfigRequired 1 TRUE in Linux 2 3 2 NetWare Enhanced Driver Configuration Parameters QLogic configuration parameters are stored in the QL2x00 cfg file in the default DOS di...

Страница 20: ...nd events Device drivers usually indicate only status by logging events in the Linux messages file SANsurfer FC HBA Manager agents also use the Linux messages file to report service errors etc For mor...

Страница 21: ...equired Parameter To maintain backward compatibility with previous versions if the configuration cannot be read from the registry the miniport driver defaults to the previous operation of configuring...

Страница 22: ...2 System Overview Troubleshooting 2 8 FS0054603 00 C Q Notes...

Страница 23: ...pability of the application allows for centralized management and configuration of QLogic FC HBAs within the entire SAN 3 2 Features The SANsurfer FC HBA Manager has the following features Asset manag...

Страница 24: ...Test the link status of each HBA and its attached devices Perform a loopback test which is external to the HBA to evaluate the ports transmit and receive transceivers on the HBA and the error rate Per...

Страница 25: ...0 Windows Server 2003 Red Hat SuSE Linux and NetWare Sun Ultra 60 for Solaris SPARC Fibre Channel devices such as disks and RAID subsystems NOTE Tape devices displayaspartofthe configuration but are n...

Страница 26: ...A32 kernel 2 4 19 64GB Solaris SPARC v2 6 2 7 2 8 or 2 9 Novell NetWare 5 1 SP4 or 6 x server with IPX SPX loaded version 6 5 is supported only on QLA23xx HBAs Common desktop environment CDE to run SA...

Страница 27: ...o as the QLA200 QLA2xxx HBA unless otherwise noted The following QLogic HBAs are supported by SANsurfer FC HBA Manager QLA200 HBAs QLA22xx HBAs QLA2200 33 QLA2200 66 QLA2200L 66 QLA2200F 33 QLA2200F 6...

Страница 28: ...4 System Requirements Supported QLogic HBAs 4 4 FS0054603 00 C Q Notes...

Страница 29: ...d in section 1 1 as applicable This section discusses Initial installation see section 5 1 Uninstalling the SANsurfer FC HBA Manager application see section 5 2 5 1 Initial Installation You can instal...

Страница 30: ...system monitors QLA200 QLA2xxx HBAs locally SANsurfer FC HBA Manager GUI SANsurfer Solaris Agent Networked This system monitors QLA200 QLA2xxx HBAs locally and on remote systems on the same network SA...

Страница 31: ...Windows 2000 Windows Server 2003 system must be connected to the NetWare server through the TCP IP network The Windows 2000 Windows Server 2003 system must have a drive mapped to the NetWare server sy...

Страница 32: ...k the file For a Red Hat SuSE Linux or Solaris SPARC system do the following 1 Open a shell 2 Change to the directory where you downloaded the SANsurfer installer 3 Type the following and then press E...

Страница 33: ...plays see figure 5 2 Read the information then click Next Figure 5 2 Important Information Dialog Box You can find this information in the readme txt file in the following locations Windows 2000 Windo...

Страница 34: ...hoose Product Features Dialog Box Sample Install only the software appropriate to your configuration In addition SANsurfer FC HBA Manager supports both stand alone and network configurations see secti...

Страница 35: ...r Linux Agent to install only the SANsurfer FC HBA Manager Linux agent For a Solaris SPARC system select one preconfigured installation set from the following Then click Next Select SFCHM GUI and Agen...

Страница 36: ...s Server 2003 system SANsurfer FC HBA Manager GUI SANsurfer Windows NT 2000 2003 Agent SANsurfer NetWare 4 2 Agent SANsurfer NetWare 5 6 x Agent Help For a Red Hat SuSE Linux system SANsurfer FC HBA M...

Страница 37: ...er The default location for a Red Hat SuSE Linux and Solaris SPARC system is opt QLogic_Corporation SANsurfer To select a different location a Click Choose b Select the desired location c The Choose I...

Страница 38: ...Perform the following steps a Do one of the following Click All Users Profile if you want the application shortcuts available to all users Click Current Users Profile default if you want the applicat...

Страница 39: ...esktop b Click Next NOTE If you select the Create Desktop Icon check box the SANsurfer icon displays for the current user profile or all user profiles depending upon your selection in step 6 8 The Pre...

Страница 40: ...rfer dialog box displays see figure 5 9 Various screens inform you that the installation is progressing Figure 5 9 Installing SANsurfer Dialog Box 10 If you are installing NetWare the Novell NetWare D...

Страница 41: ...you want to select has not been mapped to the NetWare server system volume do the following Leave the Novell NetWare Disk Selection dialog box open From the Exploring window point to Tools and select...

Страница 42: ...Novell NetWare server The Windows 2000 Windows Server 2003 system must have a drive mapped to the NetWare server system volume sys 1 Do one of the following to start the SANsurfer Uninstaller From a...

Страница 43: ...taller On a Solaris SPARC system if usr bin is in the path type SANsurferUninstaller On a Red Hat SuSE Linux or Solaris SPARC system do the following if none of the above are in the path a Change to t...

Страница 44: ...to remove all features and components of the SANsurfer FC HBA Manager application that were installed by InstallAnywhere This will not affect files and folders created after the installation Select U...

Страница 45: ...ect from the following components all components may not display and the order of the components may vary For a Windows 2000 Windows Server 2003 system SANsurfer FC HBA Manager SANsurfer Windows NT 4...

Страница 46: ...x lists the components to be uninstalled see figure 5 16 Figure 5 16 Uninstall Component List Dialog Box A message displays asking you to wait the while the uninstaller removes the components 5 The Un...

Страница 47: ...here SANsurfer FC HBA Manager was installed The default locations are For Windows 2000 Windows Server 2003 Program Files QLogic_Corporation SANsurfer For Red Hat SuSE Linux and Solaris SPARC opt QLogi...

Страница 48: ...5 Installing SANsurfer FC HBA Manager Uninstalling the SANsurfer Application 5 20 FS0054603 00 C Q Notes...

Страница 49: ...7 Specifying the polling interval see section 6 8 Setting the event log options see section 6 9 Setting the alarm log option see section 6 10 Setting up automatic alarm notification by email see sect...

Страница 50: ...d icon image displays Figure 6 1 SANsurfer Icon Click the Start button point to Programs point to QLogic Management Suite and then click SANsurfer Click the Start button click Run and then do one of t...

Страница 51: ...ure 6 2 Figure 6 2 SANsurfer FC HBA Manager Main Window The HBA tree displays the hosts with their connected HBAs HBA ports devices and LUNs Note the following The title bar displays SANsurfer and the...

Страница 52: ...this host Offline host The configuration was loaded from a file see section 7 11 HBA icons and text The HBA tree displays the following HBA model such as QLA200 QLA2xxx or QLA2xxx 2xxx HBA alias if a...

Страница 53: ...ee displays the following informationabout disks tapes and SAFTE devices Device type disk tape or SAFTE used for enclosure information Device port ID port ID of the disk tape or SAFTE device Online in...

Страница 54: ...nformation LUN number LUN n Example LUN 0 The LUN icons are LUN online LUN on offline host 6 3 Exiting the SANsurfer FC HBA Manager GUI Do one of the following to exit the SANsurfer FC HBA Manager GUI...

Страница 55: ...owing steps to specify the location of the browser SANsurfer FC HBA Manager launches when you select to view the online help see section 6 4 1 1 On the SANsurfer FC HBA Manager main window Help menu c...

Страница 56: ...4 About SANsurfer FC HBA Manager Window This window displays the following information SANsurfer FC HBA Manager version Edition type and version number Copyright information Click OK to return to the...

Страница 57: ...ication access password for a host 1 In the SANsurfer FC HBA Manager main window HBA tree select the host for which you want to set the application access password 2 Click the Security tab The Securit...

Страница 58: ...te the application access password Click Clear Fields to clear the typed entries in the Security tabbed page text boxes 6 6 Setting the Warning Display Option You can configure the SANsurfer FC HBA Ma...

Страница 59: ...ge Alarm Option SANsurfer FC HBA Manager tries to keep the devices and the LUNs that the HBA displays current When cables are pulled devices hot plugged into the SAN or devices are removed SANsurfer F...

Страница 60: ...want to decide whether to update to the new configuration If a configuration change occurs the configuration change refresh confirmation message displays Do one of the following Click Yes to refresh...

Страница 61: ...for which you want to set the host s polling interval 2 Do one of the following From the Host menu select Polling Right click the selected host or HBA HBA port device or LUN connected to the host in...

Страница 62: ...click the HBA tree From the pop up menu click Options Press CTRL SHIFT O The Options dialog box displays see figure 6 9 Figure 6 9 Options Dialog Box Event Log Section 2 In the Event Log section Log S...

Страница 63: ...lowing On the SANsurfer FC HBA Manager main window Settings menu select Options Right click the HBA tree From the pop up menu click Options Press CTRL SHIFT O The Options dialog box displays see figur...

Страница 64: ...ived by email see section 8 2 5 Perform the following steps to set up automatic alarm notification by email 1 Do one of the following On the SANsurfer FC HBA Manager main window Settings menu select E...

Страница 65: ...email notification select the Enable Alarm Notifications over Email check box 6 Click Test to verify that email notification is operable If successful a message displays stating that the email was sen...

Страница 66: ...of the host connected to the HBA HBA Model The QLA200 QLA2xxx HBA 3 In the Group Persistent section select one of the following to specify whether only targets configured using SANsurfer FC HBA Manag...

Страница 67: ...g is disabled If the target port ID changes this target will be considered a newly added target all existing persistent data will be deleted and specific features disabled 6 13 Refreshing the Configur...

Страница 68: ...6 Getting Started Refreshing the Configuration 6 20 FS0054603 00 C Q Notes...

Страница 69: ...rocess contains settings in addition to those available when using wizards Configuring Fibre Channel devices without using wizards see section 7 4 Configuring LUNs for a device see section 7 5 Viewing...

Страница 70: ...address with the DNS server or the local host file This section discusses Connecting to hosts manually see section 7 1 1 Connecting to hosts automatically see section 7 1 2 Connecting to hosts using a...

Страница 71: ...cessful the host and its HBAs display in the HBA tree If you entered a new remote host and the connection was successful its name is also added to the Enter Hostname or IP Address box drop down list C...

Страница 72: ...connect to all hosts 1 Do one of the following On the SANsurfer FC HBA Manager main window Settings menu select Broadcast Press CTRL SHIFT B The Broadcast Settings dialog box displays see figure 7 2 F...

Страница 73: ...HBA tree to a host group file 1 Do one of the following On the SANsurfer FC HBA Manager main window Host menu click Save Group Right click the HBA tree From the pop up menu click Save Group Press SHI...

Страница 74: ...s display in the SANsurfer FC HBA Manager main window HBA tree 7 1 4 Connectingto HostsAutomaticallywhen StartingtheSANsurferFC HBA Manager GUI from the Command Line NOTE For information about startin...

Страница 75: ...l host SANsurfer l the letter L for local Type the following and then press ENTER to connect to a single host hostname is the host name or IP address SANsurfer h hostname For example SANsurfer h adsw2...

Страница 76: ...le SANsurfer g path For example SANsurfer g opt QLogic Corporation SANsurfer hostfiles group1 hst 7 1 5 Disconnecting from a Host Perform the following steps to disconnect from a host 1 In the SANsurf...

Страница 77: ...ture is not available on QLA22xx HBAs nor QLA200 HBAs You can also use the Target Persistent Binding tabbed page see section 7 8 or the Fibre Channel Port Configuration dialog box see section 7 7 to b...

Страница 78: ...le click the column heading A triangle displays in the heading indicating an ascending sort default Click the triangle for a descending sort The dialog box provides Information about the HBA port conf...

Страница 79: ...nly one HBA port NOTE When you finish you will be prompted whether you want to configure another HBA port b Do one of the following Click Next to proceed Click Cancel to exit the General Configuration...

Страница 80: ...that controls the HBA BIOS Version BIOS version on the HBA Windows 2000 Windows Server 2003 Linux NetWare and Solaris FCode Version FCode version on the HBA Solaris SPARC Firmware Version Version of...

Страница 81: ...Settings dialog box displays see figure 7 5 Figure 7 5 HBA Port Connection Settings Dialog Box The identifying information displays Hostname The name or IP address of the host connected to the HBA HB...

Страница 82: ...is option is not available on QLA200 HBAs and appears dimmed on the HBA Port Connection Settings dialog box b In the Data Rate box select the HBA port data rate See section 11 1 1 for details NOTE Con...

Страница 83: ...vell NetWare Figure 7 6 Target Persistent Binding Dialog Box NOTE If you want to sort the existing entries in the table click the column heading A triangle displays in the heading indicating an ascend...

Страница 84: ...FC HBA Manager then reads this information from the driver and sets the target IDs accordingly If no persistent binding information was saved in persistent storage the driver assigns target IDs at sta...

Страница 85: ...Wizard without making any changes Click Help to display context sensitive help 5 If you clicked Next the Confirm Changes dialog box displays see figure 7 7 Figure 7 7 Confirm Changes Dialog Box The id...

Страница 86: ...HBA the data rate your system can accommodate Target Settings Node Name World wide HBA node name Port Name World wide device port name Target ID Target ID of the device Do the following a Review the...

Страница 87: ...address of the host connected to the HBA HBA Model The QLA200 QLA2xxx HBA Port HBA port number Node Name World wide HBA node name Port Name World wide HBA port name Port ID Port ID of the HBA port Do...

Страница 88: ...displays see step 1 Click Cancel to proceed to the Finish dialog box 9 If you clicked Cancel the Finish dialog box displays see figure 7 9 Figure 7 9 Finish Dialog Box Do one of the following Click B...

Страница 89: ...ee section 7 5 1 2 1 Start the LUN Masking Wizard From the SANsurfer FC HBA Manager main window HBA tree right click the host or HBA HBA port device or LUN connected to the host Do one of the followin...

Страница 90: ...igured Whether the device is configured Do the following a From the table select the Select check box for device that you want to configure You can select only one device at a time NOTE When you finis...

Страница 91: ...Node Name World wide node name of the device Device Port Name World wide port name of the selected device s port Device Port ID Port ID of the selected device s port The LUN list information displays...

Страница 92: ...evice manufacturer Device Product ID Product ID of the device Device Product Rev Device revision level Device Node Name World wide node name of the device Device Port Name World wide port name of the...

Страница 93: ...context sensitive help 4 If you clicked Next the Security Check dialog box displays In the Enter Password box type the password Click OK 5 The LUN Masking Configuration Status dialog box displays see...

Страница 94: ...on status message asks whether you want to configure another device Click OK to configure another device and return to the Device Selection dialog box see step 1 Click Cancel to proceed to the Finish...

Страница 95: ...re Right click the host HBA HBA port device or LUN in the HBA tree From the pop up menu select Configure Press CTRL C If SANsurfer FC HBA Manager detects an invalid configuration the detected invalid...

Страница 96: ...r Local the device is on the local loop Bind When this check box is selected the path is configured and bound to the target ID When this check box is cleared this path is unconfigured ID This drop dow...

Страница 97: ...data at the next system bootup and configures the system accordingly NOTE Some older versions of the drivers do not support persistent configuration data and the application does not save persistent c...

Страница 98: ...th for the operating system to see a device 7 4 1 1 Configuring Unconfiguring and Inversing the Configuration of All Device Paths Perform the following steps to configure unconfigure or inverse the co...

Страница 99: ...path as not visible by the operating system 3 If setting the path has caused the LUNs associated with this device to have an invalid configuration the modify LUN configuration message displays When t...

Страница 100: ...he cell in the device Node Name device Port Name or device Port ID column From the Device menu select Configure LUNs In the Fibre Channel Port Configuration dialog box right click in the cell in the d...

Страница 101: ...information LUN LUN number Enable Whether the LUN is enabled Port Name World wide device port name 2 Select the following as appropriate from the LUN Configuration dialog box Configure LUN masking for...

Страница 102: ...configuration manually and then save the changes Click Cancel to not apply the changes 7 5 1 Configure LUN Masking for this Device You can configure LUN masking set LUNs as masked or unmasked from th...

Страница 103: ...g HBA Port and Device Information From the Fibre Channel Port Configuration dialog box you can view HBA port information You can view device disk and tape information from the Fibre Channel Port Confi...

Страница 104: ...age Port Alias Symbolic name given to the HBA port on the HBA Port Information tabbed page Serial Number Serial number of the HBA Driver Version Version of the HBA driver on the host that controls the...

Страница 105: ...ble or device Port Name column From the pop up menu select Device Information The Device Information dialog box displays see figure 7 18 Figure 7 18 Device Information Dialog Box The following informa...

Страница 106: ...target targets can also be bound by port ID contact your authorized maintenance provider for more information Persistent binding information for targets is saved to persistent storage Registry Windows...

Страница 107: ...rage and the machine is restarted the driver reads the information saved in persistent storageduring start up SANsurferFC HBAManager then readsthis information from the driver and sets the target IDs...

Страница 108: ...t IDs by clicking one of the buttons at the bottom of the Fibre Channel Port Configuration dialog box Save The Security Check dialog box displays In the Enter Password box type the password Click OK T...

Страница 109: ...g tabbed page displays see figure 7 20 Figure 7 20 Target Persistent Binding Tabbed Page NOTE If you want to sort the existing entries in the table click the column heading A triangle displays in the...

Страница 110: ...ngly If no persistent binding information was saved in persistent storage the driver assigns target IDs at start up then SANsurfer FC HBA Manager reports the target IDs assigned by the driver 4 Click...

Страница 111: ...ot available on Solaris SPARC Perform the following steps to delete the persistent configuration data for an HBA port and its devices and LUNs 1 Do one of the following From the SANsurfer FC HBA Manag...

Страница 112: ...on Data NOTE This option is not available on Solaris SPARC Perform the following steps to delete the persistent configuration data for a device and its LUNs 1 Do one of the following From the SANsurfe...

Страница 113: ...that you saved to an external file in your working directory This section discusses Saving the host configuration to a qlc file see section 7 11 1 Viewing the host configuration from a qlc file see s...

Страница 114: ...of the host configuration file 7 10 2 Viewing the Host Configuration from a File Perform the following steps to view the saved virtual host configuration from a qlc file NOTE You cannot view a virtua...

Страница 115: ...lick OK The virtual host configuration displays in the HBA tree Note that the host configuration is displayed as offline and the icons are blue You can still view configuration information see figure...

Страница 116: ...following steps to save a host configuration to a text file 1 From the SANsurfer FC HBA Manager main window perform the following steps a In the HBA tree select the host or HBA HBA port device or LUN...

Страница 117: ...wing steps to view the host configuration from a text file 1 Do one of the following From a Windows 2000 Windows Server 2003 system open the Notepad window From a Red Hat SuSE Linux or Solaris SPARC s...

Страница 118: ...ng Click the Configure button on the toolbar From the Host menu click Configure Right click the host HBA HBA port device or LUN in the HBA tree From the pop up menu select Configure Press CTRL C The F...

Страница 119: ...see figure 7 25 Figure 7 25 Differences Between Offline Host and Online Host Dialog Box The Online Host and Offline Host tabbed pages are synchronized the scroll bar moves both pages If one host tree...

Страница 120: ...h the selection color of the operating system the selection color supersedes the change colors Click the down arrow button to find the next difference between the host configurations Click the up arro...

Страница 121: ...t connected to your system Events display in the order that they occur with the most recent event at the top of the list New events populate the event log automatically This section discusses Viewing...

Страница 122: ...g Atriangledisplaysintheheading indicating an ascending sort default Click the triangle for a descending sort The Event Log dialog box includes the following information about each event Type The seve...

Страница 123: ...log see section 8 1 2 4 If you want to export the event log see section 8 1 3 5 If you want to print the event log see section 8 1 4 6 Click OK to return to the SANsurfer FC HBA Manager main window 8...

Страница 124: ...s CSV file which can be exported to another application 1 From the Event Log dialog box click Export See section 8 1 1 for information on accessing the Event Log dialog box 2 You are prompted to selec...

Страница 125: ...ng event information Event status unknown bad good or warning Time stamp Message Figure 8 4 Export Event Log Sample Output File 8 1 4 Printing the Event Log Perform the following steps to print the ev...

Страница 126: ...ay informational alarms nor unknown alarms In the HBA tree alarm status is indicated as follows The HBA icons are Good No alarm Warning Warning alarm Loop Down Bad Bad alarm The HBA port icons are See...

Страница 127: ...select Alarm Log Right click the host in the HBA tree From the pop up menu select Alarm Log Select the host in the HBA tree Click Alarms on the toolbar Select the host in the HBA tree Press CTRL SHIFT...

Страница 128: ...for a descending sort The Alarm Log dialog box includes the following information about each alarm Time Stamp Date and time the alarm was reported Hostname Name of the host where the alarm originated...

Страница 129: ...ost name HBA ID HBA port number and HBA model and description Do the following as appropriate Click Next to view the details of the next alarm Click Previous to view the details of the previous alarm...

Страница 130: ...lear the alarms SANsurfer FC HBA Manager clears the alarms as follows Ifyouareviewingthealarmsforallthehosts SANsurferFCHBAManager clears all the alarms If you are viewing the alarms for one host SANs...

Страница 131: ...which can be exported to another application 1 From the Alarm Log dialog box click Export See section 8 2 1 for information on accessing the Alarm Log dialog box 2 You are prompted to select a locatio...

Страница 132: ...time stamp host name HBA ID HBA port number and HBA model and description Figure 8 9 Export Alarm Log Sample Output File 8 2 4 Printing the Alarm Log Perform the following steps to print the alarm lo...

Страница 133: ...l see section 6 11 Once you are on the alarm notification distribution list you will receive alarm notifications and optionally the host configuration by email Perform the following steps to view the...

Страница 134: ...ual host configuration file and the procedures are the same as viewing a saved virtual host configuration from a file see section 7 11 2 Note the following If not already started start the SANsurfer F...

Страница 135: ...tion see section 9 2 HBA ports general HBA port information device list statistics and link status see section 9 3 Devices general device information and LUN list see section 9 4 LUNs general LUN info...

Страница 136: ...SANsurfer FC HBA Manager main window HBA tree select the host 2 Select the Information tab The Host Information tabbed page displays see figure 9 1 Figure 9 1 Host Information Tabbed Page The followi...

Страница 137: ...he host 2 Select the Topology tab The Topology tabbed page displays see figure 9 2 Figure 9 2 Topology Tabbed Page The following information displays Hostname The name or IP address of the host connec...

Страница 138: ...s see figure 9 3 Figure 9 3 HBA Information Tabbed Page The identifying information displays Hostname The name or IP address of the host connected to the HBA HBA Model The QLA200 QLA2xxx HBA The gener...

Страница 139: ...iew the following HBA port information General HBA port information see section 9 3 1 Device list see section 9 3 2 HBA port statistics see section 9 3 3 Link status see section 9 3 4 9 3 1 Viewing Ge...

Страница 140: ...You do not have to press ENTER after typing the name it is saved automatically Serial Number Serial number of the HBA BIOS Version BIOS version on the HBA port Windows 2000 Windows Server 2003 Linux N...

Страница 141: ...tab The Device List tabbed page displays see figure 9 5 Figure 9 5 Device List Tabbed Page NOTE If you want to sort the existing entries in the table click the column heading A triangle displays in th...

Страница 142: ...Product Revision Product revision level of the device 9 3 3 Viewing and Updating HBA Port Statistics This section discusses Viewing HBA port statistics see section 9 3 3 1 Updating HBA port statistics...

Страница 143: ...sets reported by the HBA s driver I O Count Total number of I Os reported by the HBA s driver IOPS Number of I Os processed by the HBA port per second BPS Number of bytes processed by the HBA port per...

Страница 144: ...e 9 7 Figure 9 7 Statistics Sampling Rate Dialog Box 3 In the Sampling Rate box type the sampling rate interval The range is 5 to 30 seconds The default is 5 seconds NOTE The faster the polling rate t...

Страница 145: ...bbed page see figure 9 6 select the Log to File check box See section 9 3 3 1 for information on accessing the Host Port Statistics tabbed page 2 You are prompted to select a location and a file name...

Страница 146: ...A Port Information 9 12 FS0054603 00 C Q Figure 9 9 shows an example output file which contains the following HBA port statistics information HBA port errors Device errors Resets I O count IOPS Bytes...

Страница 147: ...ached to an HBA port 1 In the SANsurfer FC HBA Manager main window HBA tree select the HBA port 2 Select the Link Status tab The Link Status tabbed page displays see figure 9 10 Figure 9 10 Link Statu...

Страница 148: ...ach device the world wide device port name displays Diagnostic information For the HBA port and each device the number of link failures loss of sync failures signal failures and number of invalid CRCs...

Страница 149: ...Figure 9 11 Device Information Tabbed Page The identifying information displays Hostname The name or IP address of the host connected to the HBA HBA Model The QLA200 QLA2xxx HBA Port HBA port number...

Страница 150: ...12 LUN List Tabbed Page NOTE If you want to sort the existing entries in the table click the column heading A triangle displays in the heading indicating an ascending sort default Click the triangle f...

Страница 151: ...evel of the LUN World Wide Unique LUN Name World wide name of the LUN Size Capacity of the LUN in megabytes or gigabytes Disk Number Disk number of the LUN 9 5 Displaying LUN Information Perform the f...

Страница 152: ...sion level Device Node Name World wide node name of the device Device Port Name World wide port name of the selected device s port Device Port ID Port ID of the selected device s port The following in...

Страница 153: ...ched to a switch an echo test is run instead no loopback connector is used In addition some driver versions do not require a loopback connector See section 10 1 2 for information The test evaluates th...

Страница 154: ...10 1 Preparing for Diagnostic Testing Preparation for the loopback and read write buffer tests differs In addition you can use SANsurfer FC HBA Manager to locate the HBA you want to test See the foll...

Страница 155: ...ection F port The HBA is connected to a switch Your operating system has one of the driver versions listed in table 10 1 3 If the HBA port is connected to the fabric through a point to point connectio...

Страница 156: ...nt to point connection F port and is connected to a switch make sure the setting is 1 Point to Point Only 3 After completing the loopback test change the Connection Options setting back to its origina...

Страница 157: ...o specific devices attached to the HBA port To run the read write test on all devices attached to an HBA port perform the following steps from the SANsurfer FC HBA Manager main window 1 Right click an...

Страница 158: ...tree select the HBA port 2 Click the Diagnostics tab The Diagnostics tabbed page displays see figure 10 1 Figure 10 1 Diagnostics Tabbed Page The identifying information displays Hostname The name or...

Страница 159: ...the Test Continuously check box You determine when testing stops 6 In the On Error box select one of the following to determine how errors are handled This selection applies whether you entered the n...

Страница 160: ...llowing Click Yes if there are no I Os active and you want to proceed with the test Click No to cancel the diagnostic test 3 If you selected Yes in step 2 a dialog box displays with the data pattern g...

Страница 161: ...n indicates whether the test passed or failed The remaining information pertains to error counters Figure 10 2 Diagnostic Test Results Section NOTE If you want to sort the existing entries in the tabl...

Страница 162: ...uccess The test passed Error CRC disparity or frame length errors occurred Failed An error occurred when attempting to issue a command Loop down The loop is down CRC Error Number of CRC errors Dispari...

Страница 163: ...loop ID of the HBA when operating in loop mode The status of the test whether the test passed or failed The possible values Success The test passed Error A data miscompare or link status firmware err...

Страница 164: ...s see figure 10 5 Figure 10 5 Data Miscompare Results Do the following as appropriate Click Next to view the details of the next miscompare Click Previous to view the details of the previous miscompar...

Страница 165: ...Flash BIOS applies only to Windows 2000 Windows Server 2003 and Red Hat SuSE Linux systems FCode applies only to Solaris SPARC systems Refer to the appropriate QLA200 QLA2xxx HBA software installation...

Страница 166: ...A to which they are attached see figure 11 1 Figure 11 1 Settings Tabbed Page HBA Port Settings Sample The identifying information displays Hostname Name of the host connected to the HBA HBA Model The...

Страница 167: ...ction drop down box displays see figure 11 2 Figure 11 2 Settings Tabbed Page Multiple HBA Ports Selected NOTE Only the Settings HBA Port Settings and Advanced HBA Port Settings and Utilities tabbed p...

Страница 168: ...the Enter Password box type the password Click OK The save message displays when the changes have been saved to the HBA NOTE You must reboot the HBA for the changes to take effect If you selected mult...

Страница 169: ...settings on the Settings tabbed page Select Settings section box select HBA Port Settings The HBA Port Settings section displays the current settings For QLA23xx HBAs and QLA22xx HBAs see figure 11 3...

Страница 170: ...A Port Settings and Boot Device 11 6 FS0054603 00 C Q For QLA200 HBAs see figure 11 4 Parameters that are not supported for the HBA do not display parameters that cannot be modified appear dimmed Figu...

Страница 171: ...by the QLA2xxx HBA For the QLA22xx HBA the default size is 1024 If using F Port point to point connections change this setting to 2048 for maximum performance For the QLA23xx HBA the default size is...

Страница 172: ...hannel hard disk attached to the HBA The default is disabled Enable HBA Port Hard Loop ID This setting forces the HBA to attempt to use the ID specified in the Hard Loop ID setting The default is disa...

Страница 173: ...054603 00 C 11 9 Q For QLA200 HBAs see figure 11 4 Parameters that are not supported for the HBA do not display parameters that cannot be modified appear dimmed Figure 11 6 Settings Tabbed Page Advanc...

Страница 174: ...Timer QLA23xx HBA 0 255 0 Execution Throttle QLA23xx HBA QLA22xx HBA 1 256 16 Enable Extended Error Logging QLA23xx HBA QLA22xx HBA QLA200 HBA Enabled Disabled Disabled Login Retry Count QLA23xx HBA Q...

Страница 175: ...disabled When enabled in Windows 2000 Windows Server 2003 events are logged into the Event Viewer When enabled in Solaris SPARC events are logged into the var adm messages file When enabled in Red Hat...

Страница 176: ...g a loop down condition the driver holds the I O commands until the loop is back up then re issues the commands The default is enabled LUNs per Target This setting specifies the number of LUNs per tar...

Страница 177: ...perating system to boot from that target Do the following 1 From the Primary Boot Port Name drop down list select the target The operating system boots from that target In Windows 2000 Windows Server...

Страница 178: ...AM settings from a file 1 In the SANsurfer FC HBA Manager main window HBA tree select the HBA port If you want to configure multiple HBA ports with the same settings hold the CTRL key while selecting...

Страница 179: ...am22 dat If the file you select is not an acceptable NVRAM data file for the HBA the not an acceptable NVRAM data file message displays Select a valid file then click OK 5 The Security Check dialog bo...

Страница 180: ...x HBAs or QLA22xx HBAs NOTE Only the Settings HBA Port Settings and Advanced HBA Port Settings and Utilities tabbed pages can be configured for multiple HBA ports therefore the remaining tabbed pages...

Страница 181: ...he file that contains the flash BIOS You can obtain this file from the QLogic Web site or service personnel The file typically ends with bin such as ql22rom bin If you select a file that is not an acc...

Страница 182: ...nager main window Manager main menu HBA tree select the HBA port If you want to configure multiple HBA ports with the same settings hold the CTRL key while selecting multiple HBA ports The HBAs must b...

Страница 183: ...HBA port name Port ID Port ID of the HBA port 3 Click the Update FCode button 4 Click the Select Input File button to select the file from which to update Make sure you select the correct file It must...

Страница 184: ...bbed page Perform the following steps to save the current NVRAM Flash BIOS or FCode to a file 1 In the SANsurfer FC HBA Manager main window HBA tree select the HBA port NOTE You cannot save the NVRAM...

Страница 185: ...port 3 Click the appropriate button Save NVRAM Windows 2000 Windows Server 2003 Red Hat SuSE Linux Solaris SPARC Save Flash Windows 2000 Windows Server 2003 and Red Hat SuSE Linux Save FCode Solaris S...

Страница 186: ...s to update the HBA driver If you select a QLA23xx HBA all QLA23xx HBAs on the host will use the same driver If you select a QLA22xx HBA all QLA22xx HBAs on the host will use the same driver If you se...

Страница 187: ...A port 3 Click the Update Driver button 4 The Select Driver dialog box displays see figure 11 13 Figure 11 13 Select Driver Dialog Box The HBA driver can be obtained from the QLogic Web site or servic...

Страница 188: ...wing HTTP proxy setting check box 2 In the Address box enter the http address 3 In the Port box enter the port ID of the proxy server 4 Click Ok to continue Click Cancel to exit the dialog box and ret...

Страница 189: ...Updating the HBA Driver FS0054603 00 C 11 25 Q 7 When complete the driver update complete message displays see figure 11 15 Click OK Figure 11 15 Driver Update Complete Message 8 If prompted in step...

Страница 190: ...11 Updating the HBA Updating the HBA Driver 11 26 FS0054603 00 C Q Notes...

Страница 191: ...problems that can occur when using the SANsurfer FC HBA Manager application including their causes and solutions Table 12 1 Troubleshooting Problems and Solutions Problem Cause and Solution SANsurfer...

Страница 192: ...continue the installation For disk space and physical RAM requirements see section 4 1 or the readme txt file SANsurfer FC HBA Manager GUI Remote Agent Unable to start the SANsurfer FC HBA Manager GU...

Страница 193: ...n displays below 7 Repeat the process for each HBA port as appropriate For NetWare at the server command prompt type the following and then press ENTER Verify that the QLogic HBA driver is installed m...

Страница 194: ...03 open the Services window and verify that the QLogic Management Suite Java agent service is running For NetWare at the server command prompt type the following and then press ENTER Verify that qlrem...

Страница 195: ...ctly specified Solution In the SANsurfer FC HBA Manager main window Help menu select Set Browser Location to specify the path see section 6 4 2 See section 4 2 for supported browsers SANsurfer FC HBA...

Страница 196: ...ep qlremote Verify that the appropriate network protocol is running SANsurfer FC HBA Manager GUI loses the connection to an HBA or a device Cause There is a disconnect with the qlremote agent or the o...

Страница 197: ...application is causing SANsurfer FC HBA Manager to crash Verify that the operating system driver detects the HBA or device Host keeps disconnectingfromand connecting to the HBA tree Cause Fibre Channe...

Страница 198: ...the qlremote agent is installed and running For Windows 2000 Windows Server 2003 open the Services window and verify that the QLogic Management Suite Java agent service is running For NetWare at the s...

Страница 199: ...esh Verify that the configuration saved is the current configuration This includes the following no device was removed and the HBA tree displays the appropriate device port name and LUN information Cu...

Страница 200: ...tured Use the following procedures to trace SANsurfer FC HBA Manager GUI and agent activity debug as directed by technical support This section discusses Tracing SANsurfer FC HBA Manager GUI activity...

Страница 201: ...the following properties lax stderr redirect console lax stdout redirect console lax stdin redirect console Edit the file so that the information is saved to a file For a Windows 2000 Windows Server 2...

Страница 202: ...12 Troubleshooting Tracing SANsurfer FC HBA Manager GUI and Agent Activity Debug 12 12 FS0054603 00 C Q See figure 12 2 for an example Figure 12 2 SANsurfer lax File Example...

Страница 203: ...dow displays Click the upper left corner of the title bar c From the pop up menu select Properties d The Command Prompt Properties dialog box displays see figure 12 3 Figure 12 3 Command Prompt Proper...

Страница 204: ...the current application log from the Event Viewer 1 Click the Start button point to Programs point to Administrative Tools and click Event Viewer 2 From the Log menu select Save As Save the file using...

Страница 205: ...ER pid is the identifier returned in step a kill TERM pid 3 Start the agent again without forking into the background Redirect the stdout and stderr properties to a file see section 12 2 1 step 2 Send...

Страница 206: ...12 Troubleshooting Tracing SANsurfer FC HBA Manager GUI and Agent Activity Debug 12 16 FS0054603 00 C Q Notes...

Страница 207: ...C HBA Manager to detect agent presence on all platforms even if agent shutdown notification is not supported It also allows the detection of agent crashes as soon as possible During an agent crash the...

Страница 208: ...A Frequently Asked Questions A 2 FS0054603 00 C Q Notes...

Страница 209: ...is the first program to run when a system is powered on This is also true for devices within a system such as FC HBAs FCode BIOS and EFI enhanced firmware interface are all forms of boot code for spe...

Страница 210: ...lowest driver level and device specific This level is usually supplied by the manufacturer as a companion to a physical device Monolithic Driver This level combines the functions of different driver...

Страница 211: ...drivers provide the traditional character and block driver interfaces for reading and writing data to storage and communication devices These include drivers for peripheral devices including QLA200 QL...

Страница 212: ...arbitrated loop that occurs when the loop is powered up or a new device is added One function of a LIP is to assign addresses All data transmission on the loop is suspended during a LIP Load balancing...

Страница 213: ...Sun Microsystems OptionROM OptionROM is a nonvolatile memory where the boot code is saved At times OptionROM and boot code are used interchangeably See Boot code Path A path to a device is a combinat...

Страница 214: ...s of multiple storage units and servers connected by networking topology SCSI SCSI stands for small computer system interface The original SCSI specification was a hardware bus specification and a pac...

Страница 215: ...idays C 2 Training QLogic offers certification training for the technical professional for both the SANblade HBAs and the SANbox switches From the training link at www qlogic com you may choose Electr...

Страница 216: ...C Technical Support Contact Information C 2 FS0054603 00 C Q Email Technical Service Technical Training support qlogic com tech training qlogic com HBA Support Web Site support qlogic com...

Страница 217: ...nd links for technical assistance please visit QLogic s Web site at www qlogic com If you are using the SANsurfer FC HBA Manager GUI and have Internet access you can connect to QLogic s Web site by cl...

Страница 218: ...D Contacting QLogic D 2 FS0054603 00 C Q Notes...

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