28
TROUBLESHOOTING
REMEDY
POTENTIAL CAUSE
PROBLEM
Body analysis could not be
performed.
Weight measurement
seems unreliable.
You do not have “Normal
Mode” enabled.
QardioBase is on an uneven
or unstable surface.
If it is safe for you to perform body analysis, review your mode
selection to ensure you have “Normal Mode” enabled. If the
problem occurs again, please contact customer support at
support.getqardio.com
The round circle should be aligned with your heels. See
“Detailed Instructions for Correct and Reliable
Measurements” for further instructions. If the problem
occurs again, please contact customer support at support.
getqardio.com
Thanks to its design, QardioBase works well on most surfaces.
However, some people tend to move more when the scale is
positioned on certain soft surfaces and movement can effect
accuracy. If you encounter problems while measuring on a soft
surface, you should move the scale to hard surface and repeat the
measurement.
You are not standing on the
scale in the correct orientation
