29
TROUBLESHOOTING
REMEDY
POTENTIAL CAUSE
PROBLEM
Weight measurement seems
unreliable.
Body composition
measurement is inaccurate.
Water saturation from wet hair
or body is skewing results.
Variations in your consumption
or daily activities are skewing
your results.
Your personal profile has
inaccurate data.
Ensure that you are completely dry.
Avoid measuring after intake of alcohol, caffeine or other
stimulants, after intense sport activity, after heavy meals, or in
case of dehydration problems.
If the problem occurs again, please contact customer support
at support.getqardio.com
Ensure accurate data are included in your profile (height, age,
biological sex) in the Qardio App.
Try to measure your weight each day on the same scale at
the same time to see consistent trends.
If the problem continues to occur, please contact customer
service at support.getqardio.com
