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CAUSE
There is no water in the lower tank of
the jar.
The equipment is not ready to start
operation.
The jar is not placed on the base or it is
not correctly connected to its electrical
connectors.
The power adapter is unplugged.
Failure in power supply.
The tank of the jar is empty.
The base and the jar are not connected.
Defective touch panel.
The LED is not working.
The electrodes are not working.
The tank cap is not properly closed.
Leaks in tank or jar.
Electrodes are exhausted.
Water is in bad condition.
SOLUTION
Fill the lower tank of the jar. See section 6 of this manual. If the system
detects the alarm signal ‘Lo’ 3 times in row, the equipment will auto-
matically turn off, as a precautionary measure.
Check there is enough water in the lower tank of the jar. Place the jar
on the base, push the button and select the time of the cycle.
If the error persists, unplug from the power supply and plug it again.
Please contact your Technical Assistance Service if the problem
persists.
Place the jar on the base and/or readjust its position. Lift the jar from
the base and replace it to connect it properly. Then, push the touch
panel.
Check the power supply. Please contact the Technical Assistance
Service if the problem comes from the transformer.
Refill the jar.
Replace the jar on the base.
Please contact the Technical Assistance Service.
Please contact the Technical Assistance Service.
Please contact the Technical Assistance Service.
Check the water level of the tank and close it tightly.
Please contact the Technical Assistance Service.
Please contact the Technical Assistance Service to replace the
electrodes.
Renew water. If the problem persists, contact the technical service.
PROBLEM
Display shows ‘Lo’.
Display shows ‘Er’.
The touch panel is not
working.
The jar is not lighted up
There are no bubbles.
There are soap
residues somewhere
outside the jar.
The hydrogen concen-
tration has drastically
diminished
The colour, the taste
or other values are
outside the normal
values.
11. GUIDE FOR THE IDENTIFICATION AND SOLUTION OF PROBLEMS
10. HOW TO USE HYDROGEN-RICH WATER
• It is recommended to consume water within one hour
after treatment.
• If using a container to keep it in the fridge, such con-
tainer must have an airtight closure and be full of water,
leaving no free space for air, in order to delay the loss of
hydrogen in water. In this case, water can be consumed up
to 24 hours after treatment, but the hydrogen concentra-
tion inside will have significantly declined.
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