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Installation & Operation Manual

Copyright © Puretec Pty Ltd 2022

Troubleshooting Guide

Troubleshooting Guide

Possible Problem 

Solution

A. Neutraliser overcorrects upon 
installation or after replenishment. 

1. The inlet bypass can be partially closed 
to allow untreated and treated water. 
Periodically test treated water pH and open 
bypass valve when pH begins to drop.

B. Neutraliser fails to increase pH upon 
installation.

1. Make sure bypass valve is closed.
2. Test water or have it tested via third 
party. If high hardness or total dissolved 
solids (TDS), seek alternate means of 
treatment such as feeding a solution of 
soda ash or caustic soda.

C. Neutraliser fails to increase pH after 
being in service.

1. Check filter bed for cementing or 
channelling. Break channelling or 
cementing with stiff rod or tubing.

D. Excessive pressure drop.

1. Check untreated water for sediment, 
silt or sand. Install sand trap or multiple 
cartridge filter prior to neutraliser.
2. Check the inlet is connected to the port 
labelled "upflow".

Содержание NTS Series

Страница 1: ...rect operation installation it is essential to observe these instructions JAN2022 WMTS103 2016 Cert No WM 74593 Australian Certification Services User Guide Neutralising Water Treatment Systems NTS NTX Series ...

Страница 2: ...r types of water supply please contact your local Puretec dealer Puretec Treatment Systems are designed to run economically for many years dependent on the initial installation and periodic maintenance Flush system for 5 minutes or more after any period of non use more than 2 weeks Note For point of entry installations an approved dual check backflow prevention device must be installed When line p...

Страница 3: ...an and if not replaced will eventually fail Failure can happen early due to unforeseen circumstances To avoid possible property damage this product should be regularly examined for leakage and or deterioration and replaced when necessary We strongly recommend that a drain pan plumbed to an appropriate drain or outfitted with a leak detector be used in those applications where any leakage could cau...

Страница 4: ...hing is required NTX systems have the added benefit of a blending mixing valve to further adjust the pH of the water IMPORTANT NOTE Since the neutraliser media dissolves as it elevates pH level it will increase the hardness of your water Installation of a water softener may be necessary if the hardness becomes a problem Before Installation Professional Installation Required Installation requires s...

Страница 5: ... follows Locate in correct relationship to other water conditioning equipment Contact Puretec for assistance Locate the neutraliser in the supply line BEFORE the water heater DO NOT install the neutraliser in a location with temperatures below 0 C or above 40 C Temperatures outside these limits may cause permanent damage and will also void the warranty Protect from pressure vacuum with a suitable ...

Страница 6: ...l Copyright Puretec Pty Ltd 2022 NTS Exploded Diagram Fig 1 NTS Exploded Diagram Spanner Pressure Tank UV Shield Riser Pipe pre installed In Out Head with Fill Port Elbow Adaptors Bypass Valve Optional Sold Separately Pressure Tank ...

Страница 7: ... X NTS NTX User Guide 1 Media Kit WTM2000 15L Neutrasafe Neutralising Media 15L 1 NTS1000 Model Information System Inclusions Kits Components Specifications Operating Pressure Min Max 138 862 kPa Operating Temperature Min Max 0 40 C protect from freezing Inlet outlet Connection 1 Dimensions 178 mm W x 889 mm H Service Flow Rate 15 Lpm Max Flow Rate 40 Lpm Vessel Media Filling Order 1st 1 x WTM2000...

Страница 8: ... NTS X NTS NTX User Guide 1 Media Kit WTM2000 15L Neutrasafe Neutralising Media 15L 2 NTS2000 Model Information System Inclusions Kits Components Specifications Operating Pressure Min Max 138 862 kPa Operating Temperature Min Max 0 40 C protect from freezing Inlet outlet Connection 1 Dimensions 229 mm W x 1350 mm H Service Flow Rate 20 Lpm Max Flow Rate 70 Lpm Vessel Media Filling Order 1st 2 x WT...

Страница 9: ...X NTS NTX User Guide 1 Media Kit WTM2000 15L Neutrasafe Neutralising Media 15L 3 NTS3000 Model Information System Inclusions Kits Components Specifications Operating Pressure Min Max 138 862 kPa Operating Temperature Min Max 0 40 C protect from freezing Inlet outlet Connection 1 Dimensions 254 mm W x 1500 mm H Service Flow Rate 30 Lpm Max Flow Rate 80 Lpm Vessel Media Filling Order 1st 3 x WTM2000...

Страница 10: ...G NTS X NTS NTX User Guide 1 Media Kit WTM2000 15L Neutrasafe Neutralising Media 15L 4 NTS4000 Model Information System Inclusions Kits Components Specifications Operating Pressure Min Max 138 862 kPa Operating Temperature Min Max 0 40 C protect from freezing Inlet outlet Connection 1 Dimensions 305 mm W x 1470 mm H Service Flow Rate 40 Lpm Max Flow Rate 90 Lpm Vessel Media Filling Order 1st 4 x W...

Страница 11: ...unnel 1 UG NTS X NTS NTX User Guide 1 Media Kit WTM2000 15L Neutrasafe Neutralising Media 15L 8 NTS70 C Model Information System Inclusions Kits Components Specifications Operating Pressure Min Max 138 862 kPa Operating Temperature Min Max 0 40 C protect from freezing Inlet outlet Connection 1 Dimensions 406 mm W x 1790 mm H Service Flow Rate 70 Lpm Max Flow Rate 120 Lpm Vessel Media Filling Order...

Страница 12: ...ia Funnel 1 UG NTS X NTS NTX User Guide 1 Media Kit WTM2000 15L Neutrasafe Neutralising Media 15L 15 NTS120 C Model Information System Inclusions Kits Components Specifications Operating Pressure Min Max 138 862 kPa Operating Temperature Min Max 0 40 C protect from freezing Inlet outlet Connection 1 Dimensions 533 mm W x 1850 mm H Service Flow Rate 100 Lpm Max Flow Rate 150 Lpm Vessel Media Fillin...

Страница 13: ...2 NTS NTX User Guide NTX Exploded Diagram Fig 2 NTX Exploded Diagram Pressure Tank Spanner Pressure Tank UV Shield Riser Pipe pre installed In Out Head with Fill Port Elbow Adaptors Bypass Valve Optional Sold Separately Blending Valve ...

Страница 14: ...safe Neutralising Media 15L 2 Blending Valve Kit WTV5050 Blending Valve User Guide 1 NTX2000 Model Information System Inclusions Kits Components Specifications Operating Pressure Min Max 138 862 kPa Operating Temperature Min Max 0 40 C protect from freezing Inlet outlet Connection 1 Dimensions 229 mm W x 1350 mm H Service Flow Rate 20 Lpm Max Flow Rate 70 Lpm Vessel Media Filling Order 1st 2nd 3rd...

Страница 15: ...Neutralising Media 15L 2 Blending Valve Kit WTV5050 Blending Valve User Guide 1 NTX3000 Model Information System Inclusions Kits Components Specifications Operating Pressure Min Max 138 862 kPa Operating Temperature Min Max 0 40 C protect from freezing Inlet outlet Connection 1 Dimensions 254 mm W x 1500 mm H Service Flow Rate 30 Lpm Max Flow Rate 80 Lpm Vessel Media Filling Order 1st 2nd 3rd 1 x ...

Страница 16: ...asafe Neutralising Media 15L 3 Blending Valve Kit WTV5050 Blending Valve User Guide 1 NTX4000 Model Information System Inclusions Kits Components Specifications Operating Pressure Min Max 138 862 kPa Operating Temperature Min Max 0 40 C protect from freezing Inlet outlet Connection 1 Dimensions 305 mm W x 1470 mm H Service Flow Rate 40 Lpm Max Flow Rate 90 Lpm Vessel Media Filling Order 1st 2nd 3r...

Страница 17: ...15L Neutrasafe Neutralising Media 15L 6 Blending Valve Kit WTV5050 Blending Valve User Guide 1 NTX70 C Model Information System Inclusions Kits Components Specifications Operating Pressure Min Max 138 862 kPa Operating Temperature Min Max 0 40 C protect from freezing Inlet outlet Connection 1 Dimensions 406 mm W x 1790 mm H Service Flow Rate 70 Lpm Max Flow Rate 120 Lpm Vessel Media Filling Order ...

Страница 18: ...2000 15L Neutrasafe Neutralising Media 15L 8 Blending Valve Kit WTV5050 Blending Valve User Guide 1 NTX120 C Model Information System Inclusions Kits Components Specifications Operating Pressure Min Max 138 862 kPa Operating Temperature Min Max 0 40 C protect from freezing Inlet outlet Connection 1 Dimensions 533 mm W x 1850 mm H Service Flow Rate 100 Lpm Max Flow Rate 150 Lpm Vessel Media Filling...

Страница 19: ...___ ppm mg L Sodium ___________ ppm mg L 130 0 3 0 1 7 275 404 121 96 Customer Service Helpline 1300 140 140 AU 0800 130 140 NZ Unpack the Equipment Ensure all parts are present and have not been damaged in transport See specific model specifications for complete kit component details 1 For correct operati on installa tion it is essenti al to observ e these instruc tions JUN2018 WMTS103 2016 Cert ...

Страница 20: ...ater heater Temperatures above 43 3 C 110 F will damage the system and void the warranty 5 DO NOT install the treatment in a location where freezing temperatures occur Freezing may cause permanent damage and will also void the warranty 6 DO NOT install where water hammer conditions may occur without installing an arrestor 7 Allow sufficient space around the installation for easy servicing Installi...

Страница 21: ...ll the plastic fittings by turning the knob counterclockwise Connect the bypass assembly followed by the plastic fittings Hand tighten the knobs do not overtighten Refer to Page 13 for bypass operation Optional Install MP100B PL05MP1 on the outlet to prevent an excess media from coming through the line 5 ...

Страница 22: ...ing the line You may have been supplied with more media than required retain this for future replenishing 3 Adjust the bypass to allow water flow refer to Page 13 and turn the water supply back on 4 The water will initially be milky white in appearance Flush the water through the system until all the air in the lines is expelled or when the water runs clear 5 Installation is now complete and your ...

Страница 23: ... the supply is exhausted No extra water is required when topping up the media level An easy way to determine if the neutraliser requires media replenishment is to place a mark on the outside of the unit at the maximum level of the media when first installed Every 2 3 months check the level by shining a light through the tank and compare the current level to the maximum If you are unable to see thr...

Страница 24: ...n hose 4 Reconnect the fill port head and inlet outlet connections IMPORTANT SERVICING NOTE Under normal circumstances removal of the fill port head assembly should not be required However if it must be removed disconnect the plumbing attached to the bypass valve first Then rotate the fill port head assembly to the left or counter clockwise Before attempting any disassembly pressure should be reli...

Страница 25: ...TX User Guide SUPPLY WATER ENTERS NO WATER EXITS TREATED WATER EXITS SUPPLY WATER ENTERS SUPPLY WATER EXITS SUPPLY WATER ENTERS Normal Operation Bypass Operation Shut Off Mode Bypass Valve Operation Optional Accessory Bypass Valve Operation ...

Страница 26: ...pon installation 1 Make sure bypass valve is closed 2 Test water or have it tested via third party If high hardness or total dissolved solids TDS seek alternate means of treatment such as feeding a solution of soda ash or caustic soda C Neutraliser fails to increase pH after being in service 1 Check filter bed for cementing or channelling Break channelling or cementing with stiff rod or tubing D E...

Страница 27: ...tec to ensure product was not incorrectly used installed or claimed False and incorrect claims will be pursued at Puretec s discretion including chargeable inspection and labour costs incurred Warranty Australia This warranty is given by Puretec Pty Ltd ABN 44 164 806 688 37 43 Brodie Road Lonsdale SA 5160 telephone no 1300 140 140 and email at sales puretec com au This warranty is provided in add...

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