Question:
“How should I clean my Fan Bike?”
Answer:
YOU SHOULD CLEAN THE TRAINER WITH A SOLUTION OF WARM WATER AND
NON-CORROSIVE AND/OR NON-ABRASIVE SOAP. DAMPEN A RAG WITH THIS SOLUTION AND
WIPE COMPLETELY DRY BEFORE USING.
Question:
“Is there any maintenance I need to do for my Fan Bike?”
Answer:
YOU SHOULD ALWAYS DOUBLE CHECK TO MAKE SURE ALL YOUR BOLTS ARE
TIGHT AND SECURE, THE HANDLE POLES AND PEDALS ARE SECURELY ATTACHED, AND THE
MACHINERY IS MOVING FREELY AND SMOOTHLY. IF YOU NOTICE ANYTHING
UNUSUAL ABOUT THE OPERATION OF YOUR MACHINERY, OR FIND ANY MISSING OR
DAMAGED PARTS, CEASE USE OF THE UNIT IMMEDIATELY AND CONTACT CUSTOMER SER-
VICE AT: [email protected] OR BY CALLING 866-498-5269.
Question:
“Something was missing from the packaging,” “I need to purchase a replacement part”
or “I discovered a damaged piece. What should I do?”
Answer:
CONTACT CUSTOMER SERVICE AT: [email protected] or by calling
866-498-5269. YOU MUST HAVE YOUR PROOF OF PURCHASE AND/OR ORDER
CONFIRMATION AVAILABLE TO BE CONSIDERED FOR WARRANTY REPLACEMENT. YOU
MUST REPORT MISSING PIECES WITHIN 30 DAYS FROM DATE OF PURCHASE. PLEASE BE
AWARE THAT UNDER OUR LIMITED WARRANTY, FOR SOME PARTS WE REQUIRE A PICTURE
OF THE DAMAGED ITEM AND/OR RETURN OF THE DAMAGED ITEM(S) TO OUR QUALITY
CONTROL OFFICE FOR REVIEW.
FREQUENTLY ASKED QUESTIONS
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