WARRANTY PROCEDURE FOR UK DISTRIBUTORS WHO
PURCHASED DIRECTLY FROM PULSE-EIGHT
Warranty Length:
3 years & 3 months
Pulse-Eight Current Product - Within first year of warranty
1. Contact support via phone, opening a support ticket or emailing
. Pulse-
Eight will try to help troubleshoot and resolve the issue remotely.
2. If unable to resolve the fault remotely Pulse-Eight will schedule a collection for the faulty item on a
date confirmed with the distributor. The faulty item will be returned to Pulse-Eight and repaired. Once
repaired this will be dispatched back to the distributor. If no fault is found the distributor will be invoiced
for the courier charges. If having the item sent back will cause an inconvenience to the end user a loan
unit for the duration of the repair can be arranged at the discretion of Pulse-Eight (subject to availability)
Pulse-Eight Current Product - In second or third year of warranty
1. Contact support via phone, opening a support ticket or emailing
. Pulse-
Eight will try to help troubleshoot and resolve the issue remotely.
2. If unable to resolve the fault remotely Pulse-Eight will schedule a collection for the faulty item on a
date confirmed with the distributor. The faulty item will be returned to Pulse-Eight and repaired. Once
repaired this will be dispatched back to the distributor. If no fault is found the distributor will be invoiced
for the courier charges. If having the item sent back will cause an inconvenience to the end user a loan
unit for the duration of the repair can be arranged at the discretion of Pulse-Eight (subject to availability)
Pulse-Eight Discontinued Product - Within first year of warranty
1. Contact support via phone, opening a support ticket or emailing
. Pulse-
Eight will try to help troubleshoot and resolve the issue remotely.
2. If unable to resolve the fault remotely Pulse-Eight will schedule a collection for the faulty item on a
date confirmed with the distributor. The faulty item will be returned to Pulse-Eight and repaired. Once
repaired this will be dispatched back to the distributor. If no fault is found the distributor will be invoiced
for the courier charges. If having the item sent back will cause an inconvenience to the end user a loan
unit for the duration of the repair can be arranged at the discretion of Pulse-Eight (subject to availability)
Pulse-Eight Discontinued Product - In second or third year of
warranty
1. Contact support via phone, opening a support ticket or emailing
. Pulse-
Eight will try to help troubleshoot and resolve the issue remotely.
2. If unable to resolve the fault remotely Pulse-Eight will schedule a collection for the faulty item on a
date confirmed with the distributor. The faulty item will be returned to Pulse-Eight and repaired. Once
repaired this will be dispatched back to the distributor. If no fault is found the distributor will be invoiced
for the courier charges. If having the item sent back will cause an inconvenience to the end user a loan
unit for the duration of the repair can be arranged at the discretion of Pulse-Eight (subject to availability)
Содержание neo:X+
Страница 1: ...neo X Video Matrix Product User Guide...
Страница 42: ...3 Select the EDID profile 4 Make sure to click Save Changes to use that particular EDID profile...
Страница 47: ...Concept Wiring Guideline...
Страница 55: ...To attach the driver to your project please follow the steps below 1 Select Pair Devices...
Страница 56: ...2 In the Pair Devices section of the Crestron Home configuration please select Drivers and then the device type...
Страница 57: ...3 For the Pulse Eight Neo Matrix please select AV Switcher when choosing the appropriate device type...
Страница 63: ...3 Next on the neo X web UI go to Video Routing and under the Output section click on the icon...
Страница 75: ...ARC VIA HDMI OPTICAL ARC in Audio Routing can be configured to use l HDMI l Optical...
