49
23.2
Factory Service
Your PULSAblue is a state of the art microprocessor based controller. If you are experiencing a
problem with your process control instrument, first consult the troubleshooting guide in this manual. If
the problem is not covered or cannot be solved, contact Technical Services for assistance:
PULSAFEEDER INC. (SPO)
27101 AIRPORT ROAD
PUNTA GORDA, FL 33982
941-575-3800
Trained technicians are available to diagnose your problem and arrange a solution. Solutions may
include purchase of replacement parts or returning the controller to the factory for inspection and
repair. All returns require a Return Authorization number to be issued by Pulsafeeder. Parts
purchased to correct a warranty issue may be credited after an examination of original parts by
Pulsafeeder. Warranty parts returned as defective which test good will be sent back freight collect.
No credit will be issued on any replacement electronic parts.
Any modifications or out-of-warranty repairs will be subject to bench fees and costs associated with
replacement parts.
Warranty
Pulsafeeder, Inc. warrants control systems of its manufacture to be free of defects in material or
workmanship. Liability under this policy extends for 24 months from date of shipment.
Electrodes/probes are considered maintenance items and as such are warranted for six (6) months
from the date of shipment of the controller. Electrodes/probes purchased as spare parts are
warranted for 90 days from date of shipment. The manufacturer's liability is limited to repair or
replacement of any failed equipment or part, which is proven defective in material or workmanship
upon completion of the manufacturer's examination. This warranty does not include removal or
installation costs and in no event shall the manufacturer's liability exceed the selling price of such
equipment or part.
The manufacturer disclaims all liability for damage to its products through improper installation,
maintenance, use, or attempts to operate such products beyond their functional capacity, intentionally
or otherwise, or any unauthorized repair. The manufacturer is not responsible for consequential or
other damages, injuries, or expense incurred through the use of its products.
The above warranty is in lieu of any other warranty, whether expressed or implied. The manufacturer
makes no warranty of fitness or merchantability. No agent of ours is authorized to provide any
warranty other than the above.
Service Guide
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