Service
©2014 PS Audio Inc. All rights reserved.
Owner’s Reference
DirectStream DAC
15-061-01-1
4826 Sterling Drive, Boulder, CO 80301
Rev A
PH:
720.406.8946
www.psaudio.com
Service
How Do I Get Warranty Service?
For service assistance, or for help with the operation of a product or just for information,
please contact PS Audio customer support.
Warranty Service Within the US
•
You must fi rst obtain a Return Merchandise Authorization Number (RMA#) to
receive warranty service and prior to returning any item. Contact PS Audio to
receive an RMA#.
•
You must put the RMA# on all returns. If it is not clearly marked, PS Audio will
return the package back to you, freight collect.
•
You should include a description of the problem, along with the RMA# inside the
packaging.
•
Original packaging should be used for the safe transit of your PS Audio unit. If you
do not have the original packing, PS Audio can sell and ship to you replacement
packaging.
•
You are responsible for the cost of shipping the product to PS Audio.You should
insure the product for its full retail cost in the event it gets lost or damaged in transit.
PS Audio is not responsible for damage incurred in products sent to us.
•
Shipping your product in non-PS Audio packaging may void this warranty. PS
Audio reserves the right to charge you for new factory packaging to return your
product after a repair.
This warranty gives you specifi c legal rights, and you may also have other rights which vary
from state to state.
PS Audio has authorized distribution in many countries of the world. In each country, the
authorized importing distributor has accepted the responsibility for warranty of products
sold by that distributor. Warranty service should be obtained where the product was
purchased.
Changes to Our Products
PS Audio reserves the right to modify the design of any product without obligation to
purchasers of previously manufactured products and to change the prices or specifi cations
of any products without notice or obligation to any person.
If you require
service in North
America
Obtain an RMA
number
State law
Use original
packing
If you are
outside the US
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