English
24
Troubleshooting
Problem
Cause
Measure
Bluetooth and T
elephone
After pairing, car stereo is not able to receive
and make calls.
Bluetooth® connection is not established yet.
Normally it will take several seconds to establish
the connection after pairing.
Some phones will not automatic connect after
pairing.
Use your phone to manually connect or select
“CONNECT DEVICE” from Bluetooth Setting Menu
mode to connect the selected paired phone.
Restart car ignition and perform pairing again.
Always make sure pairing information on both device
and main unit have been deleted before starting a
new pairing activity.
If the problem persists, please consult with nearest
service center for your phone compatibility.
Car stereo is connected to other device.
Disconnect the previous device and reconnect
current device.
Unable to reconnect to car stereo using phone. The device pairing information may have been
deleted from the unit.
Please make sure the device is still in the device list
of the unit and perform the above measure.
Callers voice sounds distorted or is intermittent. Volume is too loud (depends on the car
environment, speakers and microphone) and
half-duplex mode is automatically triggered.
Try reducing the telephone volume level.
Caller reports poor voice quality at remote end.
Difficulties of pairing and connecting with
phone during another Bluetooth® operation
such as audio streaming.
Due to excessive Bluetooth® activity on a low
bandwidth link, it may result hard to get paired
and connected.
Disconnect all devices. Try pairing with phone first
and connect A2DP device later.
There is no sound output when incoming call
is answered.
Incoming call was answered too quickly before
you hear the ringing tone. This can cause the
audio not properly transferred to the main unit by
some phones.
Please use your phone to transfer the audio back to
the phone for the current ongoing call.
Kindly answer the call only when you hear a ringing
tone next time.
If the problem persists, please reconnect the phone
or create new pairing before the next incoming call.
There is no sound output during conversation. Bluetooth® communication link is lost.
Please disconnect the phone and reconnect. If the
problem persists, please create new pairing for both
phone and main unit.
Cannot operate the handsfree function
properly
No response from mobile phone.
Turn off and on the mobile phone.
