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Troubleshooting of E devices

Arrranged by:

Péter Erdős

Zoltán Seida

PR-MU-27-11

Valid from:

2016-01-22

Page: 3 / 28

Approved by: László Eperjesi

Revision: 1

The scope of this document is to help to identify errors that may occur during the
operation of E devices.

To achieve the goal of the effective and fast troubleshooting it is recommended
to execute the processes described in this document and collect information
before contacting Protecta Support.

If you need the help of the Protecta support staff, then please submit a ticket in
our web-support system:

http://buy.protecta.hu/support/?language=English

For experienced users:

If you well know the basic handling of the devices, then please scroll to chapter 5.
The first four chapters contain basic information about the handling of the
devices.

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Содержание EUROPROT Plus

Страница 1: ...Troubleshooting of EuroProt devices Arrranged by Péter Erdős Zoltán Seida PR MU 27 11 Valid from 2016 01 22 Page 1 28 Approved by László Eperjesi Revision 1 Troubleshooting ...

Страница 2: ...server 7 3 Connection to the device 9 3 1 Connection with EOB 9 3 2 Connection with RJ45 connector 10 4 Handling the website of the device 11 5 Necessary data before contacting Protecta Support 13 5 1 Serial Number of the Device 13 5 2 Information about RDSP CDSP and configuration versions 15 5 3 IED EP S24 with b w display 16 6 Normal Start up of the Device 17 7 Firmware Update 18 8 Warning and E...

Страница 3: ...fective and fast troubleshooting it is recommended to execute the processes described in this document and collect information before contacting Protecta Support If you need the help of the Protecta support staff then please submit a ticket in our web support system http buy protecta hu support language English For experienced users If you well know the basic handling of the devices then please sc...

Страница 4: ...to the embedded fault detection algorithm Alerts are given by the Device Status LED and the Fault relay 1 1 The human machine interface HMI The human machine interface is realized by the front panel of the device see the picture below Figure 1 1 The front panel of the device Optical interface for factory usage COM LED Device status LED Touch key LEDs Touch keys TFT display User LED s Changeable LE...

Страница 5: ...hangeable LED description label Describes user LED functionality Display 320 240 pixel TFT colour display with resistive touchscreen interface 3 5 or optional 5 7 128 64 LCD black white display Optical interface for factory usage For debugging and software development purposes Only for 42 and 84 HP devices EOB connector Ethernet Over Board communication interface accomplishes isolated non galvanic...

Страница 6: ...he device The IP settings of the device get the following default values at the first start IP address 192 168 0 15 Netmask 255 255 0 0 Default gateway 192 168 1 1 IP address mode Static IP DNS1 and DNS2 address 0 0 0 0 DHCP server Disabled These can be changed in System settings Station bus menu settings menu Setting of the user s computer with fix IP address The possible IP settings of the user ...

Страница 7: ...rver The embedded DHCP server can be enabled in System settings Station bus settings menu If this type of connection needs to be used only through the front panel connector then the Front only value has to be chosen for this parameter Figure 2 2 Setting the DHCP server in the device If the DHCP server of the device is used then the settings of the user s computer is recommended to apply according ...

Страница 8: ...f EuroProt devices Arrranged by Péter Erdős Zoltán Seida PR MU 27 11 Valid from 2016 01 22 Page 8 28 Approved by László Eperjesi Revision 1 Figure 2 3 The possible settings of the user s computer with dynamic IP address ...

Страница 9: ... RJ 45 or EOB according to the customer s requirement In the second case the user needs EOB 10 Base Tx interface or EOB2 10 100 Base Tx interface adapter EOB2 for newer devices with which the embedded web server and for the EuroCAP the device is available The join of the EOB connector to the device is solved by magnets Necessary tools Computer UTP cable EOB or EOB2 adapter EOB2 can be used only by...

Страница 10: ...rom 2016 01 22 Page 10 28 Approved by László Eperjesi Revision 1 3 2 Connection with RJ45 connector If you use the RJ 45 connector on the front panel then you need only a UTP cable and a computer With older computer you might need cross type UTP cable Figure 3 2 Connection with RJ 45 connector ...

Страница 11: ... is available by the IP address of the device More details can be found in the description Remote user interface description The work of the support and service team will be facilitated if in case of some error we get detalied information The most information about the state of the device are stored in the report file which can be downloaded from the website of the device in the menu advanced stat...

Страница 12: ...rjesi Revision 1 Password for Settings it locks the settings of the function parameters Password for Control it locks the control commands e g circuit breaker control resetting of latched signals In the devices delivered from the Protecta factory there are not set any passwords If there is a password set in a device it is set by the end user ...

Страница 13: ... of the Device There are several ways to read the serial number First it can be found on the Device Nameplate which is located on the upper half of the right of the device close to the backplane Figure 5 1 The Device Nameplate There are cases when the physical Nameplate cannot be accessed because of the location of the device In these cases connect to the IED on its Service Port and open its web p...

Страница 14: ...ng of EuroProt devices Arrranged by Péter Erdős Zoltán Seida PR MU 27 11 Valid from 2016 01 22 Page 14 28 Approved by László Eperjesi Revision 1 Figure 5 2 Main menu on the webpage Figure 5 3 A The Virtual Nameplate ...

Страница 15: ...n 1 5 2 Information about RDSP CDSP and configuration versions The firmware versions can be shown on the device touch screen by touching either of the icons Figure 5 4 Firmware and configuration information If the local screen cannot be accessed the web page can also be used to obtain the version information in the advanced update manager menu Figure 5 5 ...

Страница 16: ...jesi Revision 1 Figure 5 5 update manager on the web page 5 3 IED EP S24 with b w display S24 devices with b w display have different main screen than the others Info menu Here all necessary information keeps rolling on the screen so they can be read easily On the remote side the web page stays the same so it can be used just like the before ...

Страница 17: ...ow then turns red and finally green The COM LED flashes once These all take about 6 seconds together 3 Once the status LED turns green the protection functions are active the Failure Relay contact drops off The remaining process is the start up of the communication software 4 The LCD shows a clock symbol pulsating in the middle of the screen This takes about 20 seconds 5 The logo of Protecta Ltd a...

Страница 18: ...e Firmware update must always be done with care because mistakes in this process may cause devices malfunction It is advised to get the system state report of the device report zip before commencing the update This way the device will be able to be restored if something goes wrong The update goes as follows 1 After connecting to the device download the report zip file advanced status log Backup Re...

Страница 19: ...Troubleshooting of EuroProt devices Arrranged by Péter Erdős Zoltán Seida PR MU 27 11 Valid from 2016 01 22 Page 19 28 Approved by László Eperjesi Revision 1 Figure 7 1 The update manager ...

Страница 20: ...lly yellow exceptions are shown in the table below and a yellow triangle appears on the web page below the menu list with an exclamation mark in it In this case several functions are unable to work depending on the fault The possible messages are listed in the table below Figure 8 1 Warning message on the web page Warning message RDSP Explanation 0x0100 Card detection More modules are detected tha...

Страница 21: ...or directional overcurrent function block is not Off These functions are disabled in this situation 0x0080 Eventrec size warning The number of events in the event recorder has reached the limit 0x0100 Simulator mode Binary input simulator enabled 0x0200 powersystem frequency The set Power system frequency system settings system parameters and the frequency of the measured voltage are different 0x0...

Страница 22: ...sion 1 0x0001 3wind vectorgroup The connection of the primary winding in primary secondary and primary tertiary relation is selected in contradiction in the Differential protection function block The Differential protection function block is disabled in this situation If there are more than one warnings at the same time the sum of their codes is shown ...

Страница 23: ...o modules are detected in the device 0x0200 No valid PS detected Unable to detect Power supply module 0x0400 Silicon rev mismatch Firmware and RDSP silicon version mismatch Contact support 0x0800 Version mismatch RDSP firmware and configuration main version does not match example RDSP and EPC should have the same main version like 2 8 13 SVN revision may be differ 0x2000 Function level is weak The...

Страница 24: ...mergency mode which also means that it is unable to operate The following error messages may appear on the LCD screen if the RDSP and CDSP major version numbers do not match or damaged corrupted configuration file has been downloaded to the device 2 8 13 1039 or lower CDSP 2 8 13 15xx or higher CDSP Figure 8 3 Error messages on the LCD screen If the CDSP version is higher than 2 8 13 992 the devic...

Страница 25: ...an be downloaded by using the Get report file button This file is important for troubleshooting for the Protecta Support The logs and other message lists are included in the report zip file so they do not need to be sent This is why the customers are always asked to attach the report zip file to every new issue In these cases please contact Protecta Support on the web based support system Help Des...

Страница 26: ...tage b Supply voltage is out of range c Power supply module failure Check the supply voltage and the LED on the power supply module Green Dark Do not react on touch a LCD display failure b In cases of CDSP version lower than 2 8 13 912it is possible that the LCD screen hangs In case of reason b a CDSP firmware upgrade will solve the issue Green Works but the shown time is wrong Working No time syn...

Страница 27: ...ced status log menu a warning message can be seen 0x0020 Time sync warning see more in section 8 1 Check the settings and connections of the time synchronization device Yellow Working Working In the user logic there is a signal connected to the ExtWarning input of the Common function block and this signal is on In this case the Failure Relay picks up also and on web page advanced status log menu a...

Страница 28: ...tatus signal errors or VT fuse errors etc Red Working Do not react on touch a a HW module is faulty b the actual HW configuration is different than the one defined in the configuration See if there are any issues with the HW modules These can be checked on the web page in the advanced status log menu Contact the Protecta personnel using the web based support system Connecting the power supply to a...

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