22
TROUBLESHOOTING GUIDE
SYMPTOM
CAUSE
SOLUTION
7. The unit uses too
much salt
8. Salt water to
service
9. Loss of resin
through the drain
line
10. Loss of water
pressure
11. Constant water
flow to the drain
1. Excessive water in the brine tank.
2. The unit regenerates too frequently.
1. Excessive water in the brine tank.
2. Low water pressure.
1. Excessive backwash/fast rinse flow.
2. The lower and/or upper distributor is
damaged.
2. Replace the distributor(s).
1. Mineral or iron build up in the resin tank.
2. Plugged lower and/or upper distributor.
3. Crushed lower and/or upper distributor.
4. Plugged the riser pipe.
1. Drive motor failure.
2. Computer board failure.
3. Defective microswitch(es).
4. The valve body and timer are out of
synchronization.
4. Defective microswitch(es).
3. Replace the microswitch(es).
2. Replace the computer board.
1. Replace the drive motor.
4. Remove and clean the riser pipe.
3. Replace the distributor(s).
2. Remove the debris from the distributor(s).
1. Clean the resin bed and control valve.
Increase the regeneration frequency.
3. A leak between the riser tube and upper
distributor.
3. Verify that the riser tube is seated correctly
and is not cracked.
1. Verify that the backwash flow control is
installed and sized correctly.
2. Check the injector size and increase the
brine/slow rinse time.
1. Refer to SYMPTOM #5.
2. Check the hardness, salt, reserve capacity
and calendar override settings.
1. Refer to SYMPTOM #5.
If the troubleshooting guide did not resolve the unit’s symptoms, please contact your local Dealer for service.
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