62 MARK68AF1001 Rev 2
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Damage due to improper electrical installation or connection including overpower,
under power, and incorrect service connection.
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Cracked or broken cover plates.
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External damages to the screen or support structure for the screen of the AquaFrixio.
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Any failure of the external timing system (example: T-Max, FST timers and timer
system components).
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Any damage caused by the failure of any supporting hardware not supplied by
PROSUN.
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Aquafrixio unit, parts or components damaged in transit where PROSUN’S damaged
goods policy is not followed by purchaser or purchaser’s designee.
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Any parts such as the urethane (water barrier) sheet, GFCI in power supply, WiFi
Antenna, Pillow top or any items that can be damaged by customer use and normal wear and
tear.
THIS WARRANTY DOES NOT APPLY TO ANY FAILURE OF PRODUCT DUE TO ALTERATIONS,
MODIFICATIONS, MISUSE, ABUSE, NEGLECT, ACT OF GOD, ACCIDENT, IMPROPER
MAINTENANCE (INCLUDING LACK OF ANNUAL MAINTENANCE) OR INSTALLATION, USE
OF PARTS NOT SUPPLIED BY PROSUN, FAILURE TO OPERATE AND USE THE PRODUCT
IN ACCORDANCE WITH THE INSTRUCTIONS PROVIDED IN THE OWNER’S MANUAL
SUPPLIED WITH THE PRODUCT OR FAILURE TO OTHERWISE MEET MANUFACTURER’S
SPECIFICATIONS, OR IF THE SERIAL NUMBER HAS BEEN REMOVED, ALTERED OR
DEFACED. ANY DAMGES CAUSED BY THE USE OF NON-DISTILLED WATER.
Procedure for Requesting Warranty Work and Parts:
In the event of an issue that is covered under this limited warranty agreement, the customer
must first contact PROSUN. PROSUN Customer Service will initiate a service ticket and
issue you a Warranty/Incident claim number. The customer must work with ProSun by
phone, email, or FAX to provide all necessary information on the issue with the equipment
and perform basic troubleshooting tasks.
1.
If your equipment has a manufacturer’s defect within the first 90 days, the necessary
parts will be sent to you via expedited shipping options. After being given a claim number
by customer service, you will be sent and must sign our warranty documentation and return
it to PROSUN prior to the parts being sent out.
2.
A return shipping label will be provided. You will need to return the original or any
unused parts to PROSUN unless otherwise advised in writing. If the original defective parts
are not returned within 30 days, you will be responsible for the purchase charges for the
parts. If unpaid, your account will be placed on hold until the issue has been resolved.
3.
Any warranty parts needed outside of 90 day warranty period will require payment
up front. A return label will be provided with your warranty parts and a full credit will be
provided to your payment method within 10 business days of receiving the original or
returned unused parts. If parts are not returned within 90 days or have been damaged, a
credit will not be issued or may be subject to a restocking fee.
4.
Depending on the labor warranty as stated in this agreement, PROSUN will help the
customer by phone to replace the component or will schedule a technician to perform the
service work.
Right to Modify:
PROSUN reserves the right to make changes or improvements to its products without
incurring any obligations to similarly alter products which have been previously purchased.
Exclusivity of Warranty:
This warranty is the only warranty made by PROSUN and may only be modified or amended
by a written instrument signed by a duly authorized officer of PROSUN. PROSUN’s sole and
exclusive liability and Purchaser’s sole and exclusive remedy under this warranty shall be,
at PROSUN’s discretion, to repair or replace, to the extent available on a prorated basis, any
such defective Products. These remedies are available only if PROSUN’s examination of
such Products discloses to PROSUN’s satisfaction that such defects actually exist and were
not caused by Purchaser’s misuse, abuse, neglect, improper installation, maintenance or
testing, alterations or