Support, Service and Warranty
PLX30 Series
User Manual
Ethernet and Serial Gateways
Page 196 of 200
ProSoft Technology, Inc.
September 19, 2012
10.1 Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1
Product Version Number
2
System architecture
3
Network details
If the issue is hardware related, we will also need information regarding:
1
Gateway configuration and associated ladder files, if any
2
Gateway operation and any unusual behavior
3
Configuration/Debug status information
4
LED patterns
5
Details about the serial, Ethernet or fieldbus devices interfaced to the
Gateway, if any.
Note:
For technical support calls within the United States, an after-hours answering system allows
24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support
Engineers. Detailed contact information for all our worldwide locations is available on the following
page.