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Troubleshooting

ProSoft Technology, Inc.

Page 89 of 101

January 8, 2018

10 Troubleshooting

1. WIO Gateway Not Communicating with Wireless I/O Designer Software

If you are unable to communicate with the WIO Gateway using the Wireless I/O Designer
Configuration Software:



Connect the PC running Wireless I/O Designer Configuration Software to the WIO
Gateway



onfirm that PC’s COM port and the COM port configured in the Wireless I/O Designer

Configuration Software are the same.



Check that the appropriate device is selected in the Wireless I/O Designer Configuration
Software

2. WIO Gateway Not Communicating with a Device

If the WIO Gateway is not communicating with another Gateway:



Update all devices with the same Project File



Confirm that the antennas of all devices have a clear line of sight and are within approved
distances



Change the channel of site and update all devices



Increase the Tx power of all devices



Confirm that the

Interval

setting for the devices is correct



Set the

Retries

setting for 16 if it has been changed



Check the firmware of device

3. WIO Gateway Measurements are Always Zero

If the WIO Gateway measurements are always zero:



Enable the desired analog input



Verify wire connections



Confirm whether the WIO Gateway has been reset

4. WIO Gateway Cannot Communicate via RTU, RS485, or Configuration Port

If the WIO Gateway cannot communicate through the RTU, RS485, or CONFIG port, verify the
jumper settings for the port.

In Wireless I/O Designer, verify that the proper settings are set for the port.

5. Resetting the WIO Gateway

The front panel of the WIO Gateway has a reset button for reinitializing the device. The button
is recessed to prevent accidental resets.

To reset the WIO Gateway:

a. Remove the top cover of the WIO Gateway

b. Find the reset button on the front of the WIO Gateway

Using a small screwdriver, push in and hold the recessed reset button for at least 10
seconds, then release. The LED flashes five times after the device is reset.

Содержание BM GM1K Series

Страница 1: ...Multipoint Wireless I O System January 8 2018 USER MANUAL...

Страница 2: ......

Страница 3: ...to Contact Us ProSoft Technology Inc 1 661 716 5100 1 661 716 5101 Fax http www prosoft technology com support prosoft technology com Copyright 2018 ProSoft Technology Inc All rights reserved Multipoi...

Страница 4: ...Wireless I O System User Manual Page 4 of 101 ProSoft Technology Inc January 8 2018...

Страница 5: ...16 2 3 3 Configuration Cables 16 2 3 4 Software and PC 16 2 3 5 Modbus Master 16 2 3 6 Modbus Slave 16 2 3 7 Tools 16 2 3 8 Internet Access 16 3 Configuration Installation Sequence 17 3 1 Configuratio...

Страница 6: ...w 44 8 4 Editing Gateway Properties 45 8 5 Adding and Configuring I O Modules 47 8 5 1 Digital I O Module 48 8 5 2 4 20 mA I O Module 50 8 5 3 0 10 V I O Module 51 8 6 Modbus Mapping Table Management...

Страница 7: ...User Manual ProSoft Technology Inc Page 7 of 101 January 8 2018 10 Troubleshooting 89 11 General Maintenance 91 12 Glossary 93 13 Support Service Warranty 99 13 1 Warranty Information 101...

Страница 8: ......

Страница 9: ...ANSI NFPA70 CAUTION The Gateway must be installed within an enclosure that requires a tool to access This is to prevent inadvertent disconnection of any of the power wiring signal wiring or communica...

Страница 10: ...SION Ne pas s parer d brancher les connecteurs lorsque excit WARNING EXPLOSION HAZARD Do not use USB connectors in hazardous area AVERTISSEMENT RISQUE D EXPLOSION Ne pas utiliser les connecteurs USB e...

Страница 11: ...nterference that may cause undesired operation The BM 0900 GM1K contains a FHSS Frequency Hopping Spread Spectrum and FSK Frequency Shifting Key modulation RF transceiver for the 902 928 MHz ISM band...

Страница 12: ...This equipment has been certified to comply with the limits for a class B computing device pursuant to FCC Rules In order to maintain compliance with FCC regulations shielded cables must be used with...

Страница 13: ...nt Peer to Peer Repeater Functions Secure Over the Air Encryption AES and Site Authentication 900 MHz 868 MHz or 2 4 GHz License Free ISM Band Direct Interface to WIO I O Expansion Modules via DataRai...

Страница 14: ...Product System Overview Page 14 of 101 ProSoft Technology Inc January 8 2018...

Страница 15: ...Product System Overview ProSoft Technology Inc Page 15 of 101 January 8 2018 2 2 Hardware Overview...

Страница 16: ...WIO Digital I O Module WIO 4 20 mA I O Module WIO 0 10 V I O Module 2 3 3 Configuration Cables Configuration USB to Mini USB Cable 15 ft WX 1001 CA2 2 3 4 Software and PC Wireless I O Designer Softwa...

Страница 17: ...irmware file and click Open d DO NOT DISCONNECT OR TURN POWER OFF while upgrading Firmware It may take a few minutes for upgrading process to finish e Wait until LED turns off 5 Install WIO Gateway on...

Страница 18: ...arty Serial device s 6 Power up Gateway 7 Power up reboot any impacted sensors devices if necessary 8 Verify RF and data communications a Use Modbus Register Polling and Write features in Wireless I O...

Страница 19: ...2018 4 Wiring Diagrams Serial and Power Please use the following wiring diagrams and jumper settings to connect a third party device to the Wireless Gateway 4 1 Serial RTU Port and Power For CE certi...

Страница 20: ...nt are above ground ensure protection against physical damage Terre Des Meilleures Pratiques Fran ias Il est important de efficacement TERRE Wireless Gateways et modules E S pour assurer la s curit pr...

Страница 21: ...the enclosures use thickest washer on exterior side of enclosure B Where external antennas such as omni directional and yagi are utilized a polyphaser is typically used The actual connection between l...

Страница 22: ...lis es la surface int rieure la surface ext rieure et la paroi int rieure du trou for doit tre isol de l antenne Utilisez les rondelles en caoutchouc fournies par le fabricant pour isoler les antennes...

Страница 23: ...the discrete input DI1 of Station A Digital Wireless I O Module and wirelessly triggering a Solenoid wired to the discrete output DO1 on the Station B Digital Wireless I O Module Arrival Sensor Exter...

Страница 24: ...Wiring Examples Page 24 of 101 ProSoft Technology Inc January 8 2018 5 3 Active Low 24 VDC Input to Wireless I O DIO System...

Страница 25: ...8 2018 5 4 4 20 mA Wireless I O System Wiring and External Power Switch Position This application involves the AI of a 4 20mA output device or 4 20mA output signal wired to a 4 20mA module at AI on b...

Страница 26: ...y 8 2018 5 5 4 20mA Wireless I O System Wiring and Internal Power Switch Position This application involves the AI of a 4 20mA output device or 4 20mA output signal wired to a 4 20mA module at AI on b...

Страница 27: ...Wiring Examples ProSoft Technology Inc Page 27 of 101 January 8 2018...

Страница 28: ...Page 28 of 101 ProSoft Technology Inc January 8 2018...

Страница 29: ...des a mechanically secured and retained connection IV Transient protection shall be provided on the supply to limit transients to 42 Vpk Installation Fran ais La proc dure suivante d crit l installati...

Страница 30: ...ntenna and antenna cable with MMCX end to connect to WIO Gateway a There are various types of antennas including bulkhead omni and yagi Please use the appropriate type for your application 6 Connectin...

Страница 31: ...aching or removing any I O Modules from the system failure to comply may cause damage hardware 6 2 1 Standalone Mode Assembly 1 Attach WIO Gateway directly onto a 35mm DIN rail 6 2 2 I O Expansion Mod...

Страница 32: ...o the Bracket without a gap a Latch the top hook onto the rail then snap in the spring loaded clip into place b Connect Antenna Radio Module is equipped with MMCX female connector For outdoor installa...

Страница 33: ...ulkhead antenna in upright position Do not mount sideways 4 Attach I O Module s to the system a Place Modules in any combination do not leave gaps between Modules b When using more than five 5 I O Mod...

Страница 34: ...other End Terminal Bracket to secure the Modules place it next to the last module without leaving a gap 6 Protect any unused DataRail slots with Cover Snap off extra pieces and store for future use 7...

Страница 35: ...athead screwdriver into the removal slot Control the direction with the screwdriver handle to pull the latch away from the din rail for safe removal 2 WIO Modules can be removed from the din rail by i...

Страница 36: ...Page 36 of 101 ProSoft Technology Inc January 8 2018...

Страница 37: ...2 Maximum RF Range The final RF range depends on many factors including Tx power settings type of antenna and cables antenna setup clear line of sight and terrain and environment 7 3 RF Timeout Tag Wh...

Страница 38: ...Wireless I O Designer supports a total of 1000 Gateways Modules to be added to a single network Whether you have two ten or fifty Gateways in a network a network s true capacity depends on radio frequ...

Страница 39: ...gner Software Version 1 0 or higher is required to run the WIO gateway 8 1 Wireless I O Designer Software Download 1 Run the Wireless I O Designer Software from your PC 2 Click New Project in the Proj...

Страница 40: ...t the Frequency that matches the Radio Frequency RF of the wireless devices b Select the Channel to avoid any RF conflict with any nearby sites c Select Group by default the first Gateway you add to t...

Страница 41: ...port is used for connecting to a Master Device PLC RTU DCS HMI or EFM If using Gateway as a Master the RTU port settings can be changed after exiting the Project Creation Wizard d Select Slave ID e Se...

Страница 42: ...Wireless I O Designer Page 42 of 101 ProSoft Technology Inc January 8 2018 h Verify the Project and Network Configuration i Click Confirm or Back for rework...

Страница 43: ...Click on the desired Gateway in the Project Tree b Click the E Edit button 3 To add another Gateway a Click on Site in the Project Tree b Click the Insert button c Select desired Gateway 4 To rename...

Страница 44: ...Wireless I O Designer Page 44 of 101 ProSoft Technology Inc January 8 2018 8 3 Wireless I O Designer Main Screen View...

Страница 45: ...ick on Gateway in project tree and right click and select Edit or click on the E button 2 Radio Tab a Allows adjusting of Tx power level and number of transmission retries i Higher Tx level consumes m...

Страница 46: ...t Tab a Allows configurations of Config COM port b Mode i Modbus Slave enables Modbus poll write feature ii Debug enables debugging c Modbus Slave Leave As Is d Settings Leave As Is 5 I O Bus a Allows...

Страница 47: ...Wireless I O Designer Software for I O expansion Any I O Module added to a WIO Gateway becomes an extension of the WIO Gateway Thus the I O points are accessible through Gateway s properties 1 Access...

Страница 48: ...5 1 Digital I O Module 1 Name Create a name 2 Module ID Slave ID number 3 Select Read Interval Outputs are based on change and not interval 4 Check desired imports for Modbus mapping a Inputs b Counts...

Страница 49: ...O Module provide users configuration options for the digital outputs a Odd numbered DIP Switches 1 3 5 7 1 DO1 3 DO2 5 DO3 7 DO4 i Normal non pulsed mode Default Off position ii Pulsed mode On positi...

Страница 50: ...ts are based on change and not interval 4 Analog Settings a Select settings for Input 1 and 2 i mA 1000 20 000 ii 4 0 to 20 0 mA b Select settings for Output 1 i mA 1000 20 000 ii 100 10 000 iii 4 0 t...

Страница 51: ...erval 4 Analog Settings a Select settings for Input 1 and 2 i Volts 1000 10 000 ii 0 0 to 10 0 Volts b Select settings for Output 1 i Counts 65 535 ii Volts 1000 10 000 iii 0 0 to 10 0 Volts iv 0 0 to...

Страница 52: ...2018 7 Adding Input Points to the Modbus Table a Double click on the Gateway in Project Tree b Click on the Imports tab c Select highlight the newly added Inputs d Right click and select paste to inte...

Страница 53: ...Inc Page 53 of 101 January 8 2018 7 Save the Project file 8 Update the Gateway for changes to take place 8 6 Modbus Mapping Table Management The BM xxxx GM1K supports up to 1 920 Modbus registers 1 Do...

Страница 54: ...necessary a Remove Right click over desired register and select Delete function b Rearrange Use click and drag function of mouse 4 Edit 16 bit Starting Register if necessary a 16 bit register starting...

Страница 55: ...Wireless I O Designer ProSoft Technology Inc Page 55 of 101 January 8 2018 5 Export Modbus Mapping Table to view outside of Wireless I O Designer...

Страница 56: ...automatically saved to the same directory as the Project File d You can also check the Output Build tab window for visual confirmation e MS Excel is recommended for opening the exported csv file 6 Sav...

Страница 57: ...created then this point can be mapped to an output or shared with another device within the network A Master device connected to the Gateway have access to write to the same Modbus holding register s...

Страница 58: ...reless I O Designer Page 58 of 101 ProSoft Technology Inc January 8 2018 4 Create a name for the write command 5 Select the Imports tab and right click on the newly created Write command and select Co...

Страница 59: ...signer ProSoft Technology Inc Page 59 of 101 January 8 2018 6 Select Outputs tab and right click on an output point and select Paste Output Source 7 Save project file 8 Update the Gateway for changes...

Страница 60: ...anuary 8 2018 8 7 2 Viewing the Current Value Status A Modbus Master can write values to the Gateway as either 16 or 32 bit holding registers 1 Click on the Modbus tab then Poll Modbus Register s to v...

Страница 61: ...ect to a PC 1 Connect power to Gateway 9 30 V 2 Connect USB end of USB to Mini USB Cable to PC s USB Port 3 Connect Mini USB end to WIO Gateway 4 Identify the COM Port on your PC This process is gener...

Страница 62: ...COM Port Setup and Wireless I O Designer Page 62 of 101 ProSoft Technology Inc January 8 2018 iv Identify COM Port ID...

Страница 63: ...select Options b Select COM Port ID that matches what you found in Device Manager i Use dropdown box to select COM Port c DO NOT CHANGE THE BAUD RATE i This baud rate setting is for your PC COM Port i...

Страница 64: ...ct USB end of USB to Mini USB Cable to PC s USB Port 3 Connect Mini USB end to WIO Gateway 4 Upgrade Gateway firmware with latest version Not necessary with newly shipped product skip to Step 5 a Down...

Страница 65: ...gy Inc Page 65 of 101 January 8 2018 5 Update Upload Gateway with Project a Click on Gateway in the Project Tree b Click Update Device button c If Gateway was used with another Project File the Site S...

Страница 66: ...connecting to device Once connected there are a variety of actions that can be performed such as checking Firmware version exporting data log RTU and Ethernet port settings and changing date and time...

Страница 67: ...p and Wireless I O Designer ProSoft Technology Inc Page 67 of 101 January 8 2018 3 Device Tab a Displays how the device is set up b Displays Firmware version 4 RTU Port Tab a Displays how the RTU port...

Страница 68: ...dbus registers from a Wireless Gateway for installation verification This feature allows users to take poll once per command Continuous polling is not available Single multiple or all registers can be...

Страница 69: ...lave Mode Then a Click Cancel to exit screen b Click Gateway in the Project Tree c Click E Edit button d Click on Config Port tab e Change mode to Modbus Slave f Click OK g Click Update Device button...

Страница 70: ...tice the Value column for details 13 Troubleshooting a indicates the Gateway s configuration port is set to Debug mode Change to Slave mode then update Gateway and re poll registers b 0 indicates the...

Страница 71: ...to view debug information from the Gateway for advanced diagnostic verification To use this mode the Gateway must be set up in Debug mode Modbus polling or writing feature using Wireless I O Designer...

Страница 72: ...Since there are no RSSI tags available between Gateway to Gateway adding a RF refresh time tag to any of the shared points peer to peer can be very valuable 1 Double click on Gateway in project tree 2...

Страница 73: ...single networking system Peering allows for more efficient and powerful networking The transmit interval bit rate environment and number of interfering nodes play a significant factor in actual RF thr...

Страница 74: ...Inc January 8 2018 4 Double click on the newly added Gateway_2 5 Select a point or points from the Imports tab from Gateway_2 to share with the Gateway 6 Select the Gateway destination in the project...

Страница 75: ...reless I O Designer ProSoft Technology Inc Page 75 of 101 January 8 2018 8 Select Map To an Integer Table Float Point Table or both 9 Double click WIO Gateway 10 Click on the Imports tab to confirm th...

Страница 76: ...n the point and select Interval d If the time value equals 0 then the point will be shared on change i On Change means the value changed or new RF packet received e If a point is set to a specific int...

Страница 77: ...Registers 16 bit integer float Function Code 4 Read Input Registers 16 bit integer Function Code 6 Write Single Holding Register 16 bit integer 1 Determine if you are using RS232 or RS485 serial mode...

Страница 78: ...8 4 RTU port method a Click on the RTU Port tab b Select Modbus Master for mode of operation c Set the port as RS232 or RS485 d Configure the appropriate values in Settings 5 Click on Gateway in proje...

Страница 79: ...9 of 101 January 8 2018 6 Under IO Bus tab select RTU port a Select Slave ID 7 Click on the Modbus Inputs tab and configure the input settings a Set the read Interval and the other appropriate setting...

Страница 80: ...s Modbus register holding table a Double click on Gateway in the Project Tree b Click on the Imports tab c Right click over the import points and select Paste to Integer Table or Paste to Float Table...

Страница 81: ...101 January 8 2018 a Double click on Gateway in the Project Tree b Select the Modbus tab c Right click in the Window and select New Write Import d Create a name for the write command e Select the Impo...

Страница 82: ...s I O Designer Page 82 of 101 ProSoft Technology Inc January 8 2018 f Select the Outputs tab and right click on an output point Then select Paste Output Source g Save project file h Update the Gateway...

Страница 83: ...d users Note When a Project File is retrieved modified and used for updating devices be sure to save the revised file back onto the Gateway 1 Connect the Gateway to your PC 2 Click on the Gateway icon...

Страница 84: ...COM Port Setup and Wireless I O Designer Page 84 of 101 ProSoft Technology Inc January 8 2018 5 The Build tab provides confirmation...

Страница 85: ...e 85 of 101 January 8 2018 9 10 Retrieving the Project File from the Gateway 1 Connect the Gateway to your PC 2 Open the Wireless I O Designer Software 3 Close the Project Creation Wizard 4 Click the...

Страница 86: ...s to the project file be sure to re save the project file onto the Gateway 9 11 Wireless Site Security Key 1 By default the Site Security is automatically enabled when creating a new project file in t...

Страница 87: ...e using Windows Modifying file name outside of Wireless I O Designer iii Opening an existing file in Wireless I O Designer then renaming and saving the file iv Using the Save As feature in Wireless I...

Страница 88: ...1 ProSoft Technology Inc January 8 2018 b Double click on Gateway in the project tree c Right click on Gateway then select Read Site Security Key d Verify in the Build Tab e Double click on Site in th...

Страница 89: ...ase the Tx power of all devices Confirm that the Interval setting for the devices is correct Set the Retries setting for 16 if it has been changed Check the firmware of device 3 WIO Gateway Measuremen...

Страница 90: ...Troubleshooting Page 90 of 101 ProSoft Technology Inc January 8 2018...

Страница 91: ...intended use of the original application changed If the Wireless Gateway is securely fastened with no signs of corrosion cracks residue build up or if nothing has changed about the location of its int...

Страница 92: ...Page 92 of 101 ProSoft Technology Inc January 8 2018...

Страница 93: ...mber of electrical oscillations per second that occurs within a data transmission The higher the baud rate the more bits per second are transferred Bias while scaling an analog input the value added t...

Страница 94: ...eption reporting purposes DTE Data Terminal Equipment i e modems terminals and any other unintelligent device Dual Float Configuration Liquid Level Sensor or High Level Switch Sensor set up with two f...

Страница 95: ...Used when a port on a receiver is set to Modbus Master mode Used to read and write values to a Modbus Slave device Modbus Slave A device in a Modbus network takes action from a Modbus Master device an...

Страница 96: ...current or voltage in one circuit is used to make or break a connection in another circuit or to affect the operation of other devices in the same or another circuit Retries Number of times the device...

Страница 97: ...device being used Split 32 Bit Values Used to take a 32 bit float register and divide it into two 16 bit registers Stop Bits Bits sent at the end of every character to allow the receiving signal hardw...

Страница 98: ...Page 98 of 101 ProSoft Technology Inc January 8 2018...

Страница 99: ...related we will also need information regarding 1 Module configuration and associated ladder files if any 2 Module operation and any unusual behavior 3 Configuration Debug status information 4 LED pa...

Страница 100: ...com Languages spoken English Chinese Japanese Korea Phone 603 7724 2080 korea prosoft technology com Languages spoken English Korean Regional Office Phone 33 0 5 34 36 87 20 europe prosoft technology...

Страница 101: ...ORT support la prosoft technology com Andean Countries Central America Caribbean Phone 507 6427 48 38 andean prosoft technology com Languages spoken Spanish English Southern Cone Argentina Bolivia Chi...

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