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Contacting Technical Support

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Contacting Technical Support

Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.

If you decide to contact us, please have the following information available:
•

Product model and serial number

•

BIOS, firmware and driver version numbers

•

A description of the problem or situation

•

System configuration information, including: motherboard and CPU type,
hard drive models, SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.

Technical Support Services

United States

The Netherlands

Promise Online™ Web Site

http://www.promise.com/support

(technical documents, drivers, utilities, etc.)

Email Support

e-Support On-Line

Fax Support

(408) 228-1097 Attn: Technical Support

Phone Support

(408) 228-1400 option 4

If you wish to write us for
support:

Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA

Email Support

e-Support On-Line

Fax Support

+31 (0) 40 256 9463 Attn: Technical Support

Phone Support

+31 (0) 40 235 2600

If you wish to write us for
support:

Promise Technology Europe B.V.
Science Park Eindhoven 5542
5692 EL Son, The Netherlands

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Содержание VTrak copy VTM210

Страница 1: ...VTRAK M610i M310i M210i Quick Start Guide Version 1 0 2007 Promise Technology Inc All Rights Reserved ...

Страница 2: ...duct Manual on the CD Step 1 Unpacking the VTrak The VTrak box contains the following items VTrak Unit Quick Start Guide Null Modem Cable Left and right center mount brackets Left and right mounting rails Screws for disk drives 36 for M210i 52 for M310i 70 for M610i including 4 spares 1 5m 4 9 ft Power cords 2 for US and 2 for Europe CD with SNMP files Product Manual and Quick Start Guide Warning ...

Страница 3: ...acking the VTrak 3 Figure 1 VTrak M610i front view Figure 2 VTrak M310i front view M210i is similar Drive Carrier LEDs Drive Carriers Power and Status LEDs Drive Carrier LEDs Drive Carriers Power and Status LEDs ...

Страница 4: ...gure 4 VTrak M310i and M210i rear view Mgmt IOIOI iSCSI 2 iSCSI 1 RAID Controller Power Supply 1 Power Supply 2 Cooling Unit 1 with Battery Cooling Unit 2 O I O I Mgmt IOIOI iSCSI 2 iSCSI 1 RAID Controller Power Supply 1 Power Supply 2 Cooling Unit 1 with Battery Cooling Unit 2 ...

Страница 5: ...djust the length of the mounting rails as needed Cautions At least two persons are required to safely lift place and attach the VTrak subsystem into a rack system Do not lift or move the VTrak subsystem by the handles power supplies or the controller units Hold the subsystem itself Do not install the VTrak subsystem into a rack without rails to support the subsystem Only a qualified electrician wh...

Страница 6: ... 5 Tighten the adjustment screws and the attaching screws 6 Place the VTrak subsystem onto the rails 7 Secure the VTrak subsystem to the rack through each handle using the attaching screws from your rack system Figure 6 Rack mount assembly diagram Inside of post Rack front post Rail attaching screw not included Rail adjustment screw Flange Rail attaching screw not included Inside of post Rack back...

Страница 7: ... corresponding holes in the subsystem Attach each plate with six screws included See Figure 8 Cautions At least two persons are required to safely lift place and attach the VTrak subsystem into a rack system Do not lift or move the VTrak subsystem by the handles power supplies or the controller units Hold the subsystem itself Do not install the VTrak subsystem into a rack without rails to support ...

Страница 8: ... each flange See Figure 9 7 Place the subsystem with mounting rails into your rack system 8 Attach the mounting rail assemblies to the outside of the rack posts using the attaching screws from your rack system 9 Square the rail assemblies in the rack 10 Tighten the adjustment screws and the attaching screws 11 Place the VTrak subsystem onto the rails 12 Secure the VTrak subsystem to the rack throu...

Страница 9: ...n a Rack 9 Figure 9 Mounting rail installation Inside of post Rack front post Rail attaching screw not included Rail adjustment screw Mounting Rail Rail attaching screw not included Inside of post Rack back post Sliding plate ...

Страница 10: ...stall any suitable disk drive into any slot in the subsystem The diagram below shows how VTrak s drive slots are numbered Slot numbering is reflected in the WebPAM PROe and CLU user interfaces Figure 10 VTrak M610i drive slot numbering Level Number of Drives Level Number of Drives RAID 0 1 or more RAID 6 4 to 16 RAID 1 2 only RAID 10 4 or more RAID 1E 2 or more RAID 50 6 or more RAID 5 3 to 16 Mus...

Страница 11: ...rier 2 Carefully lay the disk drive into the drive carrier at the front so that the screw holes on the bottom line up 3 Insert the screws through the holes in the drive carrier and into the bottom of the disk drive See Figure 12 Install only the counter sink screws supplied with the VTrak Install four screws per drive Snug each screw Be careful not to over tighten 4 Reinstall the drive carrier int...

Страница 12: ...k Start Guide 12 Figure 12 VTrak drive carrier mounting holes Figure 13 SATA Disk Drives mount at the front of the carrier WARNING Counter sink screws only SATA Drive Mounting Holes SATA Drive Mounting Holes Serial ATA Disk Drive ...

Страница 13: ...1 Connect the 1 GbE iSCSI NIC to your GbE switch 2 Connect the VTrak s Data Ports to your GbE switch Management Path To establish the management path Connect the PC s standard network card and VTrak s Management Port to your network switch Figure 14 VTrak IP SAN connections As an alternative you can use the same GbE iSCSI NIC for your PC for management and data connections However combining manage...

Страница 14: ...switch A network interface card NIC in the PC Data Path To establish the data path Connect the GbE iSCSI NIC in your PC to one of the VTrak s Data Ports Management Path To establish the management path Connect the PC s standard NIC and VTrak s Management Port to your network switch Figure 15 VTrak DAS connections O I O I Mgmt IOIOI iSCSI 2 iSCSI 1 PC VTrak Network Switch iSCSI Port Management Port...

Страница 15: ... VTrak M310i The M610i and M210i are similar To set up a serial cable connection 1 Attach a null modem cable to the DB 9 connector on the VTrak 2 Attach the other end of the null modem cable to a serial port on the Host PC or Server You will establish a serial connection on the Host PC or Server see page 18 At this time continue with Step 6 Connecting the Power on page 16 O I O I Mgmt IOIOI iSCSI ...

Страница 16: ...en repeats the blink pattern Power FRU and Logical Drive Status LEDs display green continuously RAID Controller LED flashes green if there is activity on a iSCSI port Figure 17 VTrak front panel LED display The M610i is shown There are two LEDs on each Drive Carrier They report the presence of power and a disk drive and the current condition of the drive Figure 18 VTrak disk carrier LEDs After a f...

Страница 17: ... If there is no disk drive in the carrier the Disk Status LED and the Power Activity LED will remain dark The Power Activity LED flashes during drive activity The Disk Status LED displays Green when a drive is present and configured ...

Страница 18: ...e Connections on page 15 To set up the serial connection 1 Change your terminal emulation program settings to match the following specifications Bits per second 115200 Data bits 8 Parity None Stop bits 1 Flow control none 2 Start your PC s terminal VT100 or ANSI emulation program 3 Press Enter once to launch the CLI 4 At the Login prompt type administrator and press Enter 5 At the Password prompt ...

Страница 19: ...aunch the CLI 3 At the Login prompt type administrator and press Enter 4 At the Password prompt type password and press Enter 5 At the administrator cli prompt type net v and press Enter All of the networking information displays including the MAC and IP addresses Viewing MAC and IP Addresses in the CLU To access the MAC and IP addresses for VTrak s Management Port using a serial connection and th...

Страница 20: ...address type the following string then press Enter administrator cli net a mod t mgmt s dhcp enable Note that the IP address described above belongs to the VTrak subsystem not to the RAID controller Use this IP address to log into the VTrak over your network 3 To verify the settings type net and press Enter administrator cli net CId Port Type IP Mask Gateway Link 1 1 Mgmt 192 168 10 87 255 255 255...

Страница 21: ...255 255 255 0 192 168 10 1 Up 1 2 iSCSI 10 0 10 2 255 0 0 0 0 0 0 0 Down 6 Repeat steps 3 and 4 to set the other iSCSI port Use p 2 in place of p 1 To see the full set of CLI commands at the admin cli prompt type help and press Enter This completes the Management and iSCSI Port setup Go to Step 8 Creating Disk Arrays with WebPAM PROe on page 24 ...

Страница 22: ...ase the current date 3 Type the new date 4 Follow the same procedure to set the System Time 5 Press Ctrl A to save these settings and move to the Management Port configuration screen Making Management Port settings By default DHCP is disabled on VTrak and the default Management Port IP address is set to 10 0 0 1 The TCP Port is set to 2300 Use a new Management Port IP address to log into the VTrak...

Страница 23: ...to save these settings Viewing IP address and settings To view the current IP address and network settings when using DHCP 1 Press the arrow keys to highlight DHCP 2 Press the spacebar to toggle to Disable The current Management Port settings are displayed 3 Press the spacebar to toggle DHCP back to Enable 4 Press Ctrl A to save these settings and move to the RAID configuration screen Exiting the ...

Страница 24: ... 20 or CLU page 22 Note that the IP address shown below is only an example The IP address you type into your browser will be different Regular Connection WebPAM PROe uses an HTTP connection http Enter the VTrak s Management Port IP address 192 168 1 105 Together your entry looks like this http 192 168 1 105 Secure Connection WebPAM PROe uses a secure HTTP connection https Enter the VTrak s Managem...

Страница 25: ...me and Password are case sensitive 4 Click the Login button Figure 20 WebPAM PROe log in screen After sign in the WebPAM PROe opening screen appears If there are any unconfigured physical drives in the subsystem an Array Configuration menu will also appear See Figure 22 Note Make a Bookmark Netscape Navigator or set a Favorite Internet Explorer of the Login Screen so you can access it easily next ...

Страница 26: ...n the Disk Arrays icon then click on the Create tab The Array Configuration menu appears See Figure 22 2 Choose one of the options Automatic Creates a new disk array based on a default set of parameters including one logical drive The number of unconfigured physical drives available determines the RAID level of the disk array and whether a spare drive is created See page 27 Express Creates a new d...

Страница 27: ... logical drive s their RAID level capacity and stripe size Spare Drives The physical drive slot number of the dedicated hot spare assigned to this disk array A hot spare drive is created for all RAID levels except RAID 0 when five or more unconfigured physical drives are available If you accept these parameters click the Submit button The new disk array appears in the Disk Array List on the Inform...

Страница 28: ...lication Type menu select an application that best describes your intended use for this disk array File Server Video Stream Transaction Data Transaction Log Other 4 Click the Update button Or check the Automatic Update box and updates will occur automatically The following parameters display Disk Arrays The number of physical drives in the disk array their ID numbers configurable capacity and the ...

Страница 29: ...specify another logical drive now or wait until later 6 Enter an alias for the logical drive in the field provided 7 Choose a RAID level for the logical drive from the dropdown menu The choice of RAID levels depends the number of physical drives you selected 8 RAID 50 only Specify the number of axles for your array 9 Specify a Capacity and the unit of measure MB GB TB This value will be the data c...

Страница 30: ...mit button Logging out of WebPAM PROe There are two ways to log out of WebPAM PROe Close your browser window Click Logout on the WebPAM PROe banner Figure 23 Clicking Logout on the WebPAM PROe banner Clicking Logout brings you back to the Login Screen Figure 20 After logging out you must enter your user name and password in order to log in again Using WebPAM PROe over the Internet The above instru...

Страница 31: ...nformation including motherboard and CPU type hard drive models SAS SATA ATA ATAPI drives devices and other controllers Technical Support Services United States The Netherlands Promise Online Web Site http www promise com support technical documents drivers utilities etc Email Support e Support On Line Fax Support 408 228 1097 Attn Technical Support Phone Support 408 228 1400 option 4 If you wish ...

Страница 32: ... Dortmund Germany Email Support e Support On Line Fax Support 39 06 367 124 00 Attn Technical Support Phone Support 39 06 367 126 26 If you wish to write us for support Promise Technology Italy Piazza del Popolo 18 00187 Rome Italy Email Support e Support On Line Fax Support 886 3 578 2390 Attn Technical Support Phone Support 886 3 578 2395 ext 8811 If you wish to write us for support Promise Tech...

Страница 33: ...idance To download your security certificate to WebPAM PROe see Making Web Server Settings in Chapter 5 of the Product Manual on the CD Email Support support promisechina com Fax Support 86 10 8857 8015 Attn Technical Support Phone Support 86 10 8857 8085 8095 If you wish to write us for support Promise Technology China Room 1205 Tower C Webok Time Center No 17 South Zhong Guan Cun Street Hai Dian...

Страница 34: ...VTrak M610i M310i M210i Quick Start Guide 34 ...

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