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Promise

Technology

Pegasus R4i

Physical Drive Problems

Physical drive troubleshooting includes:

•

“Diagnosis using the Pegasus Utility”

•

“Locating a Physical Drive”

•

“Replacing a Drive Module”

Physical drives are the foundation of data storage. A physical drive problem can affect your entire RAID

system.

Diagnosis using the Pegasus Utility

In the Pegasus Utility, when a yellow !

icon or a red X

icon appears beside a physical drive,

check the drive’s operational status:

1. Click the

Physical Drive

icon.

2. Mouse-over and click the physical drive you want then click the

View

button.

Look under Operational Status for the condition of the physical drive.

• Offline

– Check the drive for:

•

PFA Condition

– Caused by a bad block or sector. See Note 1 below.

•

Stale Condition

– Caused by obsolete array information on the physical drive. See Note 2

below.

•

Drive Failed or Dead

– The physical drive cannot be repaired. You must replace the failed

drive.

Note 1:

Clear the error condition. Then the physical drive is available. See “Clearing a Stale or a PFA

Condition” on page 120.

Note 2:

Identify the disk array to which the physical drive belongs. Then delete the disk array. If the

error condition remains on the physical drive, clear the error condition.

Содержание Pegasus R4i

Страница 2: ...r any other PROMISE T echnology product Notice Although PROMISE T echnology has attempted to ensure the accuracy of the content of this document it is possible that this document may contain technical...

Страница 3: ...odule It also describes how to use the Pegasus Utility software that you install and run on your computer This manual is written specifically for the Pegasus R4i This manual includes a full table of c...

Страница 4: ...iv Promise Technology Pegasus R4i VCCI KCC FCC...

Страница 5: ...v About this guide Pegasus R4i Product Manual China RoHS Hazardous substance tables BSMI RoHS Declaration of the Presence Condition of the Restricted Substances Marking...

Страница 6: ...spose of this product as household waste or commercial waste Waste electrical and electronic equipment should be appropriately collected and recycled as required by practices established for your coun...

Страница 7: ...I 15 To Create a Disk Array and Logical Drive 16 Managing the Pegasus R4i 17 Accessing the Pegasus software utility 18 Access Promise Utility in Mac Pro 18 Opening 18 Closing 18 Perusing the Promise U...

Страница 8: ...tivity 49 Deleting a Scheduled Background Activity 50 Media Patrol 51 Making Media Patrol Settings 51 Redundancy Check 52 Making Redundancy Check Settings 52 Initialization 53 Making Initialization Se...

Страница 9: ...Performing a Manual Rebuild 89 Pausing and Resuming a Rebuild 90 Stopping a Rebuild 91 Managing Logical Drives 92 Viewing a List of Logical Drives 93 Viewing Logical Drive Information 93 Viewing Logi...

Страница 10: ...hecking LEDs 129 Pegasus Utility 130 Viewing the Event Logs 130 Viewing Runtime Events 130 Viewing NVRAM Events 131 Event Severity Descriptions 131 Saving All Logs 133 Physical Drive Problems 134 Diag...

Страница 11: ...4 Contacting Technical Support 145 Limitations 145 RMA Methods 145 Limited Warranty 149 Disclaimer of other warranties 150 Your Responsibilities 151 Returning the Product For Repair 151 Contents Pegas...

Страница 12: ...ROMISE T echnology s Pegasus R4i is a RAID storage solution in an MPX Module form factor for the Mac Pro Use the latest version of the Pegasus Utility to monitor the Pegasus R4i status and perform mai...

Страница 13: ...of DDR3 1866 SDRAM memory and a world class enterprise proven RAID engine Protocol Support Pegasus R4i supports PCIe Gen3 high speed serial computer expansion bus standard Key Benefits Supports RAID0...

Страница 14: ...our HDD RAID function RAID level support RAID 0 1 1E 5 6 10 OS Support macOS 10 14 or newer Hardware monitoring Temperature Enclosure Physical drives Logical drives RAID controller Temperature Operati...

Страница 15: ...indicates a problem with the physical drive or an array Activity The Drive Activity LED lights blue when the physical drive is present and blinks blue when there is activity on the drive Drive Module...

Страница 16: ...R4i Product Manual Feature Description Gold Finger PCIe The Gold Finger PCIe contacts complete the physical link it is the path through which the PCIe link is established Rear view Gold Finger PCIe To...

Страница 17: ...begin installation Installing Pegasus R4i into Mac Pro Installing the Software on Mac Pro CAUTION The electronic components within the Pegasus R4i unit are sensitive to damage from Electro Static Disc...

Страница 18: ...r the Pegasus R4i MPX RAID Storage Module is simple and easy The device is shipped with hard disk drive modules installed and a RAID array configured so all you need to do is plug in and secure the un...

Страница 19: ...ac Pro Essentials Guide for instructions to open the system enclosure in order to expose available MPX bays used for the Pegasus R4i installation and to remove the clamp plates before beginning the in...

Страница 20: ...low the illustrated instructions beginning on the next page to install the Pegasus R4i is either of the available locations The pictures below provide a visual summary of the procedure Guide the Pegas...

Страница 21: ...e left side ribs on the Pegasus R4i insert into slots in the Mac Pro chassis This will properly align the unit for insertion The PCI faceplates on the right side of the Pegasus R4i must be inserted in...

Страница 22: ...ower and power on the system Please refer to your Mac Pro Essentials Guide for instructions When the system is booted up you can install the Pegasus Utility to use some advanced features specially cre...

Страница 23: ...tility installation package is located on the Pegasus R4i Follow the instructions below to install the utility To install the Pegasus Software Utility 1 Double click on the Promise Pegasus R4i icon on...

Страница 24: ...click Continue to proceed 5 Click Agree if you agree to the terms of the license To read the license click Read License Choose Disagree if you do not agree the terms in which case the installation pro...

Страница 25: ...used for management of the Pegasus R4i Use this to monitor the Pegasus R4i status and health or change the default array configuration or to update the device firmware This is also useful for monitor...

Страница 26: ...When the UI is locked you cannot create logical drives or change settings on the Pegasus R4i unit T o unlock the UI 1 At the lower left screen of the Pegasus Utility window click the closed lock icon...

Страница 27: ...e a disk array and logical drive The procedures are described in the next chapter To see the Wizard menu launch the Pegasus Utility in the Dashboard menu under System Status click the Disk Array link...

Страница 28: ...s software utility Managing Subsystems Managing the RAID Controller Managing Enclosures Managing Background Activities Managing Physical Drives Managing Disk Arrays Managing Logical Drives Managing Sp...

Страница 29: ...pen the Promise Utility double click the Promise Utility icon in the Macintosh Dock The Promise Utility window opens and displays the Dashboard See The Promise Utility interface with the Dashboard dis...

Страница 30: ...how Hide T oolbar Customize T oolbar Devices Pegasus units Dashboard Show the Dashboard Device Front View Component List Physical Drive List Storage Wizard Disk Array List Logical Drive List Spare Dri...

Страница 31: ...rive list settings and functions Subsystem Information icon Displays Pegasus unit information and settings Events icon Displays the event logs Customizingthe Toolbar You can customize the toolbar by a...

Страница 32: ...of your desktop to view an active display of the Pegaus R4i device as well as access to menus used to configure settings for device hardware and physical drives To view the Promise Utility menu bar j...

Страница 33: ...evice ID operational status enclosure type and status description of all enclosures The Enclosure Controller and Buzzer menus are described in relevant sections of this chapter See Viewing Controller...

Страница 34: ...Drive option to display the Physical Drive menu This is the same menu you see by clicking the Physical Drive menu button at the top of the Promise Utility window or by clicking the Physical Drive men...

Страница 35: ...al capacity operational status etc Click on the drive to bring up the Physical Drive Information displaying the detailed information of the device Front View options include the ability to indicate wh...

Страница 36: ...drives assigned to a disk array these appear colored purple Click on of the following items in the drop down menu All DA Show all disk arrays DA0 DA1 DA2 etc a specific disk array close Click to clos...

Страница 37: ...nology Pegasus R4i Managing Subsystems Enclosure management includes Viewing Subsystem Information Subsystem Settings Clearing Statistics Restoring Factory Default Settings Saving a Service Report Upd...

Страница 38: ...Storage Module T o view enclosure information click the Subsystem Information icon Subsystem Information includes Alias Same as controller alias Model WWN World Wide Number Vendor Serial number Revisi...

Страница 39: ...ngs T o modify enclosure settings 1 Click the Subsystem Information icon 2 Click the Settings button 3 Make changes as required Enter an alias or change the existing alias in the field provided 4 Clic...

Страница 40: ...tics This function clears statistical data on the RAID controller physical drives and logical drives T o clear statistics 1 Click the Subsystem Information icon 2 Click the Clear Statistics button 3 T...

Страница 41: ...your desktop choose Restore Factory Default 2 In the Restore Factory Default settings screen check the boxes beside the settings you want to reset to default value Background activity settings Contro...

Страница 42: ...e To save a service report to your computer click on the Subsystem Information menu link and click on the Save Service Report button A dialog prompt will ask you where you want to save the HTML file c...

Страница 43: ...e controller firmware 1 From the Admin drop down menu in the menu bar at the top of your desktop choose Firmware Update 2 Click on the padlock icon to unlock the menu and type in the password for your...

Страница 44: ...ing the Pegasus R4i Pegasus R4i Product Manual Managing the RAID Controller RAID controller management includes Viewing Controller Information Viewing Controller Statistics Controller Settings Buzzer...

Страница 45: ...ayed Controller information includes Controller ID Vendor Operational Status Cache Usage Percentage Part Number Hardware Revision SCSI Protocol Supported Single Image Version Host Driver Version Alias...

Страница 46: ...Controller Settings on page 37 Click the X icon to close the information panel Memory Type Flash Type NVRAM Type Preferred Cache Line Size Coercion SMART Write Back Cache Flush Interval Enclosure Pol...

Страница 47: ...tion date and time Read Data Transferred Errors Read Errors I O Requests Read I O Requests Statistics Start date and time Viewing Controller Statistics T o view controller statistics 1 Click the Dashb...

Страница 48: ...rval Enter a value into the field 1 to 1440 minutes 1440 minutes 24 hours Enable Coercion Check the box to enable or uncheck to disable Coercion Method Choose a method from the dropdown menu GBTruncat...

Страница 49: ...38 Promise Technology Pegasus R4i Controller Settings...

Страница 50: ...er Settings T o modify buzzer settings 1 From the Device menu choose Component List 2 Mouse over the buzzer then click the Settings button 3 Check the Enable Buzzer box to enable the buzzer Or uncheck...

Страница 51: ...40 Promise Technology Pegasus R4i Managing Enclosures Enclosure management includes the following functions Viewing the Enclosure Information Viewing Temperature Sensor Information...

Страница 52: ...Click the X icon to close the information panel Enclosure ID Enclosure Warning T emperature Threshold Controller Warning T emperature Threshold SEP Firmware Version Max Number of Controllers Max Numb...

Страница 53: ...board icon then click the Temperature link 2 Scroll down until you see Temperature Sensors Temperature Sensors information includes ID Status Normal Warning or Critical icon Location Controller or Enc...

Страница 54: ...Scheduled Background Activity Media Patrol Redundancy Check Initialization Rebuild Migration PDM Transition Synchronization Background activities perform a variety of preventive and remedial function...

Страница 55: ...ckground activities click on the Background Activities icon The list of background appears Running activities will illustrate a progress bar of the process currently running in the background Media Pa...

Страница 56: ...ground Activities icon 2 Click the Scheduler button The list of scheduled background appears Adding a Scheduled Background Activity T o add a new scheduled background activity 1 Click on the Backgroun...

Страница 57: ...l and specific day from the dropdown menu Also choose which months you will be designating for the reoccurrence pattern Choose a Start From date from the dropdown menus Choose an End On option No end...

Страница 58: ...ty Schedule T o change an existing scheduled background activity 1 Click on the Background Activities icon 2 Click the Scheduler button The list of scheduled background appears 3 Mouse over the backgr...

Страница 59: ...nd specific day from the dropdown menu Also choose which months you will be designating for the reoccurrence pattern Choose a Start From date from the dropdown menus Choose an End On option No end dat...

Страница 60: ...eting it T o enable or disable change an existing scheduled background activity 1 Click on the Background Activities icon 2 Click the Scheduler button The list of scheduled background appears 3 Mouse...

Страница 61: ...vity 1 Click on the Background Activities icon 2 Click the Scheduler button The list of scheduled background appears 3 Mouse over the background activity then click the Delete button To return to curr...

Страница 62: ...n the media If Media Patrol encounters a critical error it triggers PDM if PDM is enabled on the disk array See Making Disk Array Settings on page 84 Making Media Patrol Settings T o make Media Patrol...

Страница 63: ...T o make Redundancy Check settings 1 Click on the Background Activities icon 2 Click the Settings button 3 Click the Redundancy Check Rate dropdown menu and choose a rate Low Fewer system resources t...

Страница 64: ...ason Initialization is recommended whenever you create a logical drive See Initializing a Logical Drive on page 102 Making InitializationSettings T o make initialization settings 1 Click on the Backgr...

Страница 65: ...ild function is ENABLED the disk array begins to rebuild automatically as soon as you remove the failed physical drive and install an unconfigured physical drive in the same slot See Making Rebuild Se...

Страница 66: ...sources to the Rebuild more to data read write operations Medium Balances system resources between the Rebuild and data read write operations High More system resources to the Rebuild fewer to data re...

Страница 67: ...ion settings 1 Click on the Background Activities icon 2 Click the Settings button 3 Click the Migration Rate dropdown menu and choose a rate Low Fewer system resources to Migration more to data read...

Страница 68: ...DM settings 1 Click on the Background Activities icon 2 Click the Settings button 3 The following settings are required Click the PDM Rate dropdown menu and choose a rate Low Fewer system resources to...

Страница 69: ...e Transition settings 1 Click on the Background Activities icon 2 Click the Settings button 3 Click the Transition Rate dropdown menu and choose a rate Low Fewer system resources to Transition more to...

Страница 70: ...drive was synchronized See Viewing Logical Drive Information on page 93 SynchronizationSettings T o modify Synchronization settings 1 Click on the Background Activities icon 2 Click the Settings butt...

Страница 71: ...Physical Drives Viewing Physical Drive Information Viewing Physical Drive Statistics Viewing Physical Drive SMART Log Information Locating a Physical Drive Making Global Physical Drive Settings Making...

Страница 72: ...ge Module click the Physical Drive icon Physical drive information includes ID ID number of the physical drive Status Normal Stale or PFA or Dead icon Model Number Type SATA HDD or SSD Location Enclos...

Страница 73: ...er Alias If assigned Physical Capacity T otal capacity in GB Configurable Capacity Usable capacity in GB Used Capacity Capacity actually used in GB Block Size Typically 512 Bytes Operational Status OK...

Страница 74: ...bled Queue Depth Number of commands Power Saving Level Supported by this drive Medium Error Threshold Drive Temperature Drive Reference Temperature 3 Click the Advanced Information tab Advanced inform...

Страница 75: ...statistics see Clearing Statistics on page 29 4 Click the X icon to close the settings panel Data Transferred Read Data Transferred Write Data Transferred Errors Number of errors Non Read Write Error...

Страница 76: ...hysical drive you want then click the View button 3 Click the SMART Log tab SMART Log information includes Physical Drive ID SMART Support Yes or No depending on the drive SMART Status Enabled or disa...

Страница 77: ...ings 1 Click the Physical Drive icon 2 Click the Global Physical Drive Settings button 3 Check the boxes to enable uncheck to disable Enable Write Cache Enable Read Look Ahead Cache Enable Command Que...

Страница 78: ...drive and is supported by RAID enclosures and JBOD expansion units T o locate a physical drive 1 Click the Physical Drive icon 2 Mouse over the physical drive you want then click the Locate button Th...

Страница 79: ...ART log settings 1 Click the Physical Drive icon 2 Mouse over the physical drive you want then click the Settings button 3 Click the SMART Log Settings tab 4 Check the box to enable the SMART log 5 Cl...

Страница 80: ...drive you want then click the Settings button 3 Make changes as needed Enter change or delete the alias in the Alias field Choose Unconfigured or PassThru Configuration Unconfigured drives are not vi...

Страница 81: ...a physical drive replacement rebuild operation etc Then clear the condition T o clear a Stale or a PFA condition 1 Click the Physical Drive icon 2 Mouse over the physical drive you want then click th...

Страница 82: ...dia Patrol encounters a critical error it triggers PDM if PDM is enabled on the disk array Media Patrol checks all physical drives one at a time T o run Media Patrol on your physical drives 1 Click on...

Страница 83: ...p is to cancel the Media Patrol 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Media Patrol and click the Stop button 3 In the Confirmation box type t...

Страница 84: ...nt includes Viewing a List of Disk Arrays Viewing Disk Array Information Creating a Disk Array Manually Making Disk Array Settings Locating a Disk Array Deleting a Disk Array Preparing a Disk Array fo...

Страница 85: ...se Disk Array The list of disk arrays appears Each disk array lists ID DA0 DA1 etc Alias If assigned Status Normal Degraded or Incomplete physical drive missing icon Capacity Data capacity of the arra...

Страница 86: ...on this array PDM Enabled or disabled on this array Total Physical Capacity Maximum capacity including used and unused capacity on the physical drives Configurable Capacity Data capacity of the array...

Страница 87: ...the Dashboard menu click the Disk Array link 2 Click the Create Disk Array button 3 Accept the defaults or make changes Enter an alias in the Alias field Maximum of 32 characters letters numbers spac...

Страница 88: ...l drives ID numbers appear in the field below the diagram 5 When you have finished your settings and choices click the Submit button The new array appears in the list If you are done creating disk arr...

Страница 89: ...ay and Logical Drive with the Wizard A disk array is the method of organizing the hard disk drives or solid state drives in the Pegasus A logical drive is created on a disk array The logical drive is...

Страница 90: ...iguration dialog box appears 3 Do one of the following actions If you agree with the proposed configuration click the Submit button The Wizard creates your disk array and logical drive If you have a P...

Страница 91: ...nges Enter an alias in the Alias field Maximum of 32 characters letters numbers space between characters and underscore Media Patrol Uncheck to disable on this array For more information see Media Pat...

Страница 92: ...r size 512 B 1 KB 2 KB and 4 KB are available Choose a Read cache Policy The choices are Read Cache Read Ahead cache and None Choose a Write cache Policy The choices are WriteThru write through and Wr...

Страница 93: ...iled physical drive in the disk array and run the Transition function Global Can be used by any disk array Dedicated to newly created disk array The disk array you are now creating 2 In the Select Phy...

Страница 94: ...button to close the Wizard Formatting your Logical Drives If you left the Format box checked under Task 2 Logical Drive Creation your logical drives are formatted automatically If you UNchecked the F...

Страница 95: ...ray 2 Mouse over the disk array you want then click the Settings button 3 Make setting changes as required Enter change or delete the alias in the Alias field Maximum of 32 characters letters numbers...

Страница 96: ...one of the following actions From the Dashboard window click the Disk Array link From the Storage menu choose Disk Array 2 Mouse over the disk array you want then click the Delete button 3 In the Conf...

Страница 97: ...a disk array 1 Do one of the following actions From the Dashboard window click the Disk Array link From the Storage menu choose Disk Array 2 Mouse over the disk array you want then click the Locate b...

Страница 98: ...ne of the following actions From the Dashboard window click the Disk Array link From the Storage menu choose Disk Array 2 Mouse over the disk array you want then click the Transport button 3 In the Co...

Страница 99: ...drives If there is no spare drive of adequate capacity you must replace the failed drive with an unconfigured physical drive then perform a Manual Rebuild On the module with the failed drive the Drive...

Страница 100: ...a Seq No sequence number 4 From the Target Physical Drive dropdown menu choose a Target physical drive 5 In the Confirmation box type the word confirm in the field provided and click the Confirm butto...

Страница 101: ...Technology Pegasus R4i Pausing and Resuminga Rebuild T o pause or resume a Rebuild 1 Click on the Background Activities icon 2 Mouse over Rebuild and click the Pause or Resume button Pausing a disk ar...

Страница 102: ...t Manual Stopping a Rebuild T o stop or cancel a Rebuild 1 Click on the Background Activities icon 2 Mouse over Rebuild and click the Stop button 3 Click the Confirm button Also see Making Rebuild Set...

Страница 103: ...es Viewing Logical Drive Information Viewing Logical Drive Statistics Making Logical Drive Settings Viewing Logical Drive Check Tables Creating a Logical Drive Manually Formatting Your Logical Drives...

Страница 104: ...ty of the logical drive RAID Level Set when the logical drive was created Stripe Set when the logical drive was created Cache Policy Read cache and Write cache settings Array ID ID number of the disk...

Страница 105: ...ize Set at logical drive creation Write Policy WriteThru or WriteBack Current Write Policy May change from WriteBack to WriteThru under certain conditions Preferred Controller ID Not applicable Tolera...

Страница 106: ...ick the View button 3 Click the Statistics tab 4 Logical Drive statistics display including Data Transferred In megabytes Read Data Transferred In megabytes Write Data Transferred In megabytes Errors...

Страница 107: ...2 Mouse over the logical drive you want then click the Settings button 3 Make setting changes as required Enter change or delete the alias in the Alias field Maximum of 32 characters letters numbers s...

Страница 108: ...heck Table button 3 Choose an option All All errors The default choice Read Check Read errors for this logical drive Write Check Write errors for this logical drive Inconsistent Block Inconsistent blo...

Страница 109: ...re drives at the same time See Creating a Disk Array and Logical Drive with the Wizard on page 78 T o create a logical drive manually 1 Do one of the following actions Click the Logical Drive icon Fro...

Страница 110: ...KB and 4 KB are available Choose a Read cache Policy Read Cache Read Ahead and No Cache are available Choose a Write cache Policy Write Back and Write Through Thru are available The Write Cache is al...

Страница 111: ...p When you see the icon your logical drive is ready to use Your logical drives are ready to use Locating a Logical Drive This feature causes the drive module LEDs to flash for one minute to assist you...

Страница 112: ...e of the following actions Click the Logical Drive icon From the Storage menu choose Logical Drive The list of logical drives appears 2 Mouse over the logical drive you want then click the Delete butt...

Страница 113: ...he left of the logical drive you want to initialize 4 Choose the initialization option you want Quick Initialization Check the box and enter a value in the Quick Initialization Size field This value i...

Страница 114: ...al Pausing and Resumingan Initialization T o pause or resume Initialization 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Initialization and click th...

Страница 115: ...ancel an Initialization 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Initialization and click the Stop button 3 In the Confirmation box type the wor...

Страница 116: ...encies T o run Redundancy Check on a logical drive 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Redundancy Check and click the Start button 3 Check...

Страница 117: ...Resuminga RedundancyCheck T o pause or resume a Redundancy Check 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Redundancy Check and click the Pause...

Страница 118: ...toppinga RedundancyCheck T o stop is to cancel the Redundancy Check 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Redundancy Check and click the Stop...

Страница 119: ...al drive Before you begin a migration examine your current disk array to determine whether The physical drives in your array can support the target RAID level There is sufficient capacity to accommoda...

Страница 120: ...t button 6 Check the box next to the logical drive you want to modify 7 From the dropdown menu choose a target RAID level The choice of RAID levels depends the number of physical drives in the disk ar...

Страница 121: ...ol See PDM on page 57 T o run PDM on a logical drive 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over PDM and click the Start button 3 Choose a Source P...

Страница 122: ...Pegasus R4i Product Manual Pausing and ResumingPDM T o pause or resume PDM 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over PDM and click the Pause or R...

Страница 123: ...Pegasus R4i StoppingPDM T o stop is to cancel PDM 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over PDM and click the Stop button 3 Click the Confirm bu...

Страница 124: ...Manual Managing Spare Drives Spare drive management includes Viewing a List of Spare Drives Viewing Spare Drive Information Creating a Spare Drive Manually Making Spare Drive Settings Running Spare C...

Страница 125: ...ose Spare Drive Spare Drive information displays including ID Spare0 Spare1 etc Status Normal Rebuilding or Failed missing icon Configurable Capacity Usable capacity of the spare drive Physical Drive...

Страница 126: ...is spare Location Enclosure number and slot number Model Number Make and model of the physical drive Operational Status OK Rebuilding Failed or Missing Spare Type Global or Dedicated Physical Capacity...

Страница 127: ...e the settings as required Check the Revertible box if you want a revertible spare drive A revertible spare drive returns to its spare drive assignment after you replace the failed physical drive in t...

Страница 128: ...for your spare The drive module turns blue when you click it The physical drive s ID number appears in the field below the diagram 5 Click the Submit button to continue If you are done creating spare...

Страница 129: ...ouse over the spare drive you want then click the Settings button 3 Accept the default or change the settings as required In the Revertible dropdown menu choose Yes or No In the Spare Type dropdown me...

Страница 130: ...e list of spare drives appears 2 Mouse over the spare drive you want then click the Spare Check button 3 Click the Confirm button Spare Check has no pause resume or stop functions When the Spare Check...

Страница 131: ...the Delete button 3 In the Confirmation box type the word confirm in the field provided and click the Confirm button Running a Transition on a Spare Drive Transition is the process of replacing a rev...

Страница 132: ...3 Choose a Source Physical Drive The Source Physical Drive is the revertible spare drive that is now part of the disk array Source Physical Drives are identified by the disk array number and their seq...

Страница 133: ...using and Resuminga Transition T o pause or resume Transition 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Transition and click the Pause or Resume...

Страница 134: ...topping Pausing or Resuminga Transition T o stop is to cancel a Transition 1 Click on the Background Activities icon The list of background activities appears 2 Mouse over Transition and click the Sto...

Страница 135: ...ke corrective action To setup Email notification settings 1 Click on Promise Utility in the top menu bar and select Preferences click on the Email menu tab 2 Click the padlock icon to the menu so you...

Страница 136: ...to see if it works with ESMTP enabled If it does not work try disabling ESMTP and testing it again 5 If ESMTP is enabled enter your email account user name in the SMTP Authenticaiton Username entry fi...

Страница 137: ...n email notification will be sent For example if you choose Warning you will receive many emails which are not urgent It is recommended to use the Major level to alert of significant events that might...

Страница 138: ...pter deals problems you might encounter with your Pegasus unit and how to resolve them Responding to an Audible Alarm Checking LEDs Pegasus Utility Viewing the Event Logs Physical Drive Problems Disk...

Страница 139: ...s Utility and check details in Event list Replace the flagged Drive Module per instructions Minor A Drive Module had some correctable errors Run Pegasus Utility and check details in Event list Continu...

Страница 140: ...LED Description Status The Drive Status LED lights blue when functioning normally A red Drive Status LED indicates a problem with the physical drive or an array Activity The Drive Activity LED lights...

Страница 141: ...Descriptions Viewing Runtime Events T o display Runtime Events click the Events icon The log of Runtime Events appears Events are added to the top of the list Each event includes Index Sequence number...

Страница 142: ...Disk Array Logical Drive Physical Drive by its ID number Event ID Hexadecimal identifier of the event Severity lowest to highest Information Warning Minor Major Critical and Fatal Time Date and time t...

Страница 143: ...132 Promise Technology Pegasus R4i View NVRAM Events...

Страница 144: ...the Events icon The log of Runtime Events appears 2 Click the Save All Logs debug purpose button in the top of the menu 3 You are asked to confirm that you want to save all logs In the Confirmation b...

Страница 145: ...and click the physical drive you want then click the View button Look under Operational Status for the condition of the physical drive Offline Check the drive for PFA Condition Caused by a bad block o...

Страница 146: ...e A failed physical drive displays a red X icon in the Pegasus Utility and a red Status LED on the drive module Check the failed drive then obtain a replacement drive module Follow the instructions be...

Страница 147: ...e sure you support the bottom of the module so it does not drop when it is free of the enclosure hardware To replace the drive module make sure the drive bay lock is in the open position then use both...

Страница 148: ...it goes until the connectors on the back are firmly seated Note that if the drive module is not fully inserted you will not be able to slide the lock to the locked position Slide the lock toward the...

Страница 149: ...mes Critical The operational status of the logical drives becomes Critical or Degraded The operational status of the physical drive becomes Dead or Offline The Pegasus Utility reports these conditions...

Страница 150: ...llowing places Dashboard icon A red X icon appears beside the disk arrays logical drives and physical drives under System Status Physical Drive icon Physical drives are shown Dead Offline or Missing L...

Страница 151: ...igured physical drive then perform a Rebuild manually See Replacing a Drive Module on page 135 T o perform a manual rebuild 1 Click on the Background Activities menu icon 2 Mouse over Rebuild and clic...

Страница 152: ...to their new locations the Pegasus Utility displays an incomplete array When the Pegasus Utility discovers an incomplete array it displays a dialog box asking you to Click the OK button to accept the...

Страница 153: ...ating system recognizes a logical drive but cannot access it the computer might display a warning message See Figure 6 Warning message Normally you never see this warning message for a logical drive b...

Страница 154: ...ystem Status box 1 Click the name link of the component with the red X icon System Status box on the Dashboard The System Status list contains a list of all the components with their appending status...

Страница 155: ...Performance Monitor information choose Performance Monitor from the Admin drop down menu in the Menu Bar Note that it is necessary to unlock the interface before the option can be selected Performance...

Страница 156: ...issued after 12 00 noon PST M F ship out the next business day RMA Methods 1 Cross Ship NOT applicable in APAC and EMEAR For this method Credit card information is required for security purposes The...

Страница 157: ...te http www promise com Austria Technical Support E Support https support promise com Web Site http www promise com France Technical Support E Support https support promise com Web Site http www promi...

Страница 158: ...ww promise com United Kingdom Technical Support E Support https support promise com Web Site http www promise com Taiwan Technical Support E Support https support promise com Web Site http www promise...

Страница 159: ...s support promise com Web Site http www promise com Singapore Technical Support E Support https support promise com Web Site http www promise com Japan 3F Mura Matsu Bldg 3 8 5 Hongo Bunkyo ku Tokyo 1...

Страница 160: ...new and in cartons on the date of purchase b is not transferable c is valid only when accompanied by a copy of the original purchase invoice This warranty shall not apply to defects resulting from a i...

Страница 161: ...lied on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or s...

Страница 162: ...e use of any product Returning the Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support staff and be ready...

Страница 163: ...ummary of the product s problem s Write an attention line on the box with the RMA number Include a copy of your proof of purchase You are responsible for the cost of insurance and shipment of the prod...

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Содержание Pegasus R4i

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Promise Technology Pegasus R4i, Руководство по эксплуатации продукта, Страница: 145 / 163

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Содержание Pegasus R4i

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