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Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
TM470 · 4/16
www.promega.com
6.B. Common Problems (continued)
Symptoms
Causes and Comments
Moisture appears on top of the Microplate Sample
The injector tips are bent. See Sections 5.D and 5.I for
Tray cover after a run.
instructions to change the tubing and clean the Optical
Head.
Injector tip holder is not seated correctly. Injector speed is
not set correctly, causing reagent drips.
The 96-well plate has overflowed inside instrument. • See Section 5.D for instructions to clean the Optical
Head.
• Check the wells selected for injection and measurement.
• Check the total injection volume in the software protocol.
• Check the volume of sample inside the well. The
maximum volume per well is 300µl.
• Thoroughly clean the interior of the instrument.
Reagent has spilled inside the instrument
Wipe up spills immediately using an absorbent paper towel
or Kimwipes
®
tissue. If necessary, use a 70% ethanol
solution to remove reagent residue.
6.C. Use of a USB Flash Drive
•
Insert a USB flash drive into one of the two USB ports on the back of the instrument before running any proto-
col and do not remove until the protocol is finished.
•
Do not insert or remove USB flash drive while instrument is running.
•
Because USB flash drives may vary from vendor to vendor or from type to type, incompatibilities may occur.
If the USB flash drive is not detected after a few seconds or if you encounter any issues with the USB flash
drive, shut down and restart the Tablet PC and the instrument, and try a different brand of USB flash drive.
•
If the Tablet PC becomes unresponsive after inserting a USB flash drive, shut down the Tablet PC and
instrument, remove the USB flash drive, and restart the Tablet PC and the instrument.