What to do if …
Problem
Possible cause
Remedy
The cooking zones will not
switch on or are not functioning
More than 10 seconds have
passed since the appliance was
switched on
Switch the appliance on again.
The child safety device is switch-
ed on
Deactivate child safety device
(See the section “Child safety
device”)
Several sensor fields were
touched at the same time
Only touch one sensor field
Automatic switch off has been
triggered
Remove any objects (pan,
cloths, etc.) that are lying on the
control panel. Switch the appli-
ance on again
The lock is switched on
Remove any objects (pan,
cloths, etc.) that are lying on the
control panel. Switch the appli-
ance on again
Acoustic signal sounds when
appliance is switched off
The control panel is wholly or
partly covered by objects.
Remove objects.
The residual heat indicator is not
displaying anything
The cooking zone was only on
for a short time and is therefore
not hot
If the cooking zone is supposed
to be hot, call the Customer
Service Department.
The automatic warm up function
is not switching itself on
There is still residual heat on the
cooking zone
Let the cooking zone cool down
The highest heat setting is set
The highest heat setting has the
same power as the automatic
warm up function
The heat setting was set using
the sensor field
1. Switching off the cooking
zone
2. Set the cooking zone using
the sensor field
Acoustic signal sounds and ap-
pliance switches itself on and
then off again; after 5 seconds
another acoustic signal sounds
The On/Off sensor field has
been covered up, e.g. by a cloth
Do not place any objects on the
control panel
is lit
Overheating protection for the
cooking zone has been trig-
gered
Switch off the cooking zone.
Switch the cooking zone on
again
and number are displayed
Electronics fault
Disconnect the appliance from
the electrical supply for a few mi-
nutes (Take the fuse out of the
house’s wiring system) If after
switching on again,
is dis-
played again, call the customer
service department
If you are unable to remedy the problem
by following the above suggestions,
please contact your dealer or the Cus-
tomer Care Department.
Warning!
Repairs to the appliance are
only to be carried out by qualified service
engineers. Considerable danger to the
user may result from improper repairs.
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