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Orion Machine Manual
Revision 3.1 Sentry HP/ LP Flex Stretchwrapper
21 May 2020 Introduction and Safety
Page 1-3
Sentry Series Warranty
SENTRY SERIES
• Sentry LP Low-Profile turntable style of machine.
• Sentry HP High-Profile turntable style of machine.
WARRANTY
3-years on all Structural Components without limitation on cycles.
EFFECTIVE JANUARY 1, 2020
The Sentry LP or Sentry HP series by Orion is covered by a 3-year warranty from the delivery date
of its products to be free from defects in materials and workmanship as described below. This war-
ranty assumes that normal maintenance as outlined in your machine operation manual, will be per-
formed by the user.
STRUCTURAL COMPONENTS
All Structural Components on the Sentry brand by Orion are warranted to be free from defects in
material and workmanship for a period of 3-years. During the warranty period Orion will, at its op-
tion, either repair or replace any failed component. Structural components are defined as the Base
weldment, Tower weldment and Carriage backplate. Components bolted to these items fall under the
Mechanical and Electrical components listed below.
MECHANICAL & ELECTRICAL COMPONENTS
All Mechanical and Electrical Components on the Sentry brand by Orion are warranted to be free
from defects in material and workmanship for a period of 1-year or Manufacturer's Warranty which-
ever is greater. During the warranty period Orion will, at its option, either repair or replace any failed
component. This warranty does not include any labor, travel, or equipment downtime cost for part
replacement.
POLYURETHANE PRE-STRETCH ROLLERS
The polyurethane pre-stretch rollers on the Sentry by Orion models carry a 2-year warranty and are
guaranteed to be free from defects in material and workmanship. Rollers are not warranted against
physical damage, corrosion, abuse, or negligence.
Wear parts including, but not limited to belts, fuses, light bulbs, circuit breakers, brakes, motor
brushes, brushes, casters, chains, sprockets, etc. are excluded from this warranty.
DAMAGE IN TRANSPORT
Damage in transport is the responsibility of the carrier and is not covered under our warranty.
FREIGHT CHARGES
There will be no freight charges for warranty parts that are ordered for shipment via FedEx regular
ground service from Orion. Any other method of shipment, (FedEx next day /second day, etc., UPS,
common carrier, etc.) will be at the expense of the customer/distributor.
PARTS RETURN POLICY
Most components valued at under $300 list price, Orion does not require that the defective compo-
nent be returned. All defective components valued at $300 or more list price must be returned to Ori-
on in Alexandria, MN. It is at Orion's sole discretion as to whether any given component must be
returned, regardless of its value, for the purpose of determination of warranty status and the nature
of the defect. Furthermore, confirmation that the part does not need to be returned must be provided
by Orion at the time of order placement. Please contact Orion Parts to learn more about the RMA
(Returned Materials Authorization) procedure.