S
UPPORT
Technical Support
Prime Wireless Technical Support responds to specific questions about product features, system configuration, and troubleshooting.
All support services will be delivered in accordance with your organization's support agreement and warranties.
Contact Technical Support
Before contacting Primex Wireless Technical Support, make sure you have satisfied the system requirements that are listed in your
product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to replicate the
problem.
When you contact Technical Support, please have the following information available:
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Customer ID
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Problem description
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Device hardware information
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Error messages
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Troubleshooting performed before contacting Primex Wireless
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Recent network changes (SNS products only)
Technical Support
Telephone
(800) 404-8112
Fax
(262) 248-0061
Hours
7:00 am to 7:00 pm CST | Monday through Friday
Web
www.primexwireless.com
Primex Wireless
Satellite Installation & User Guide
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