P r i m a L u c e L a b S . p . A .
E AG L E 4 U s e r M a n u a l
6) When the installation is complete, device will appear in the
Device Manager list . You will be able to install its software
for Windows 10 64 bits and use it.
Q: What have I to do if the EAGLE suddenly shuts down during use
A: A sudden shut down of the EAGLE (with or without the power off of the other devices powered through the EAGLE)
may be related to the power unit you use to power the EAGLE (and all the other devices powered through it), power cables
or software settings. In order to fix this problem, please proceed this way:
A) Change the power unit: please change the power unit or the battery you use to power the EAGLE with a new unit. For
example, you can try to change the AC adapter with a battery with enough capacity and connect to it by using the 12V
cigarette cable supplied within the EAGLE’s box. If this fix the problem, you may have an hardware issue on the power
unit you’re using or you may have a field battery with not enough capacity. In this case, please change your power unit
or battery. If you still have sudden shutdowns, please move to point B.
B) Disconnect all the power out cables and test: a sudden power shutdown may be related to a short-circuit of a power
out cable (from the EAGLE to an external device powered through the EAGLE) if the power consumption is high. Please
disconnect all the power out cables and keep connected only the power cables that connects your power unit or batte-
ry to the EAGLE. If this fix the problem, you have a problem on one of the power-out cables, so test all of them with a
multimeter tester and, when you find the not working cable, change or fix it (if you want to fix it and you have no expe-
rience on electrical parts, you may need the help of an expert). If you still have sudden shutdowns, please move to
point C.
C) Check for software settings: inside Windows operating system there are settings related to power management.
Please click on the START button, then select Control Panel and then Power Options. Here please check that the “High
performance” option is selected, then press “Change plan settings” to the right of the “High performance” option. In
the new window that opens, please check that the “Turn off display” and “Put the computer to sleep” are both set to
“Never”. Then click on “Change advanced power settings”. In the new window that opens, please check that these set-
tings are set this way:
a) Turn off hard disk after: 0 (zero - this means Never)
b) Wireless Adapter Settings - Power Saving Mode - Settings: Maximum Performance
c) Sleep after: 0 (zero - this means Never)
d) USB settings - USB selective suspend settings: Disabled
D) A Windows Update not installing correctly may suddenly force a OS reboot: Microsoft developed a troubleshooter pro-
gram specifically to fix problems related to Windows Update process. Please select START button, then select Control
Panel and click on Troubleshooting. Here click on 'Fix problems with Windows Update' and follow the on screen in-
struction to proceed.
E) If you checked all the points A, B, C, and you still have power problems, you may have an hardware issue. In this case
please write us to
and we’ll support you to fix the problem.
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