P r i m a L u c e L a b S . p . A .
E AG L E 4 U s e r M a n u a l
Q: I’m able to find and connect to EAGLEXXXXXX WiFi network, but WiFi disconnects
A: WiFi connection stability depends on many factors, one of them is the quality of the antenna built in in the device you
use to remotely control the EAGLE. Another factor is radio frequency interference that you may have especially in an in-
door situation (typically when you install all your software and drivers in your EAGLE for the first time). Generally spea-
king, sometimes Remote Desktop connection to the EAGLE may drop out and then connection automatically restarts, this
is normal and may be related to small levels of radio interferences. But this is related only to the Remote Desktop client
and the WiFi connection to the EAGLE has to be constant. Instead, if you experience disconnections to the EAGLEXXXXXX
network (and not related to the Remote Desktop client) this may be related to different factors, we analyze here:
A) Limited WiFi range: the EAGLE’s WiFi connection has been designed to allow you to connect to the EAGLE also from
many meters of distance but the maximum range depends on many factors like the presence of walls (different mate-
rials) or windows, the quality of the antenna in the device you use to remotely control the EAGLE and radio interferen-
ce. If you experience WiFi disconnections, please move closer to the EAGLE and test again. If WiFi connection becomes
stable, you can install a WiFi extender in between the position of your EAGLE powered telescope and the device you
use to control it. If you still experience WiFi disconnections when you’re close to the EAGLE, please move to point B.
B) Reduce radio interferences: radio interferences may be caused by other electrical devices you may have close to your
EAGLE (for example WiFi routers), please move the EAGLE to a place away from possible interferences (for example, in
the backyard where you use your telescope) and check if WiFi connection becomes stable. If you still experience WiFi
disconnections, please move to point C.
C) Update WiFi card driver: in Windows, please select START button, select Control Panel and then Device Manager. Here
you will find the list of devices connected to the EAGLE. Select “Network adapters”, select the WiFi card (for example
Intel Dual Band Wireless-AC 7265), make a right mouse click and select “Update software driver”. EAGLE has to be
connected to the Internet, for example with an ethernet cab le to your router. In the window that opens, click on “Sear-
ch automatically for updated software driver”. Now restart Windows and check if WiFi connection is now stable. If you
still experience WiFi disconnections, please move to point D.
D) Change WiFi settings in order to reduce radio interferences: in your EAGLE, please go to Control Panel -> System ->
Device manager and select the WiFi card, you can do right mouse-click and select Properties. Here you will find some
WiFi settings you can modify: for example you can choose if you want to operate 2.4 GHz, 5 Ghz or Dual Channel. You
can choose the preferred bandwidth, etc. You can try to modify settings and find the ones that allows you to have a
more stable WiFI connection. There is no a particular rule here because every setup is different since it may be impac-
ted by different types of radio interferences. If you still experience WiFi disconnections, please move to point E.
E) If you checked all the points A, B, C, D, and you still have WiFi disconnections (not related to Remote Desktop client
disconnections), you may have an hardware issue. In this case please write us to
support you to fix the problem.
Q: I connected a USB device to one of the USB ports of the EAGLE and it doesn’t work
A: Since the EAGLE includes also a Windows 10 64bit computer, it can control USB devices by properly installing the cor-
rect Windows 10 64bit drivers and softwares. Every USB devices has a different installation procedure, based on the ma-
nufacturer requirements so we suggest you to follow the user manual of the device you want to install in the EAGLE. But,
for your advantage, you can quickly make this checks:
p a g e 8 3
