In general, if the refining mixture is not "flowing" smoothly in the drum, something is wrong
and needs to be addressed. If you have ANY questions or concerns about a Premier Refiner,
please feel free to contact us immediately.
Problem
Possible Reasons
Solution
Refiner does not start or run
•
Power supply failure.
•
Wire connection loose in
the plug/in the refiner.
•
Plug not inserted properly.
•
Check the main supply.
•
Connect
the
wires
properly.
•
Insert plug correctly into
the outlet.
Refiner
starts
but
immediately stops
•
Loaded past capacity.
•
Adding
ingredients
too
fast.
•
Physical obstruction in the
drum.
•
Spring and Top lock not
aligned
properly,
and
therefore not catching.
•
Remove excess quantity.
•
Slow down and let the
Refiner catch up.
•
Remove obstruction.
•
Align top-lock on spring,
and
apply
pressure
to
screw together.
Top lock does not lock
•
Stone assembly & lock not
in proper position.
Vibration of the refiner while
in operation
•
Refiner
is
on
uneven
surface.
•
Rubber
legs
not
in
position.
•
Place machine on leveled
surface.
•
Check
and
correct
the
legs.
Refiner stops during grinding
•
Power supply failure.
•
Low voltage to the power
supply.
•
Overload of the drum.
•
Refiner
near
a
heated
surface.
•
Ventilation to the refiner is
blocked.
•
Mixture too cold.
•
Check
the main power
supply.
•
Wait until correct voltage is
restored.
•
Remove excess from drum.
•
Move refiner away from
heat source.
•
Remove blockage.
•
Add heat using a blow
dryer to the mixture away