premierpet.com
15
TROUBLESHOOTING
I was setting up the pet area
and after I turned down the
boundary control dial, the
receiver collar would no longer
beep or correct.
•
You may have turned the boundary control dial down too quickly, causing
the receiver collar to go into power-fail mode. This is a safety feature
designed to protect your pet when power to the fence transmitter goes
out. With the receiver collar while standing within 5 to 10 ft. meters of
the fence transmitter, turn the boundary control dial to 8 and reset the
boundary zone, making sure to turn the dial down slowly.
My next-door neighbor has
an In-Ground Containment
System and the receiver collar
does not activate near their
property.
•
Your neighbor’s In-Ground Fence
™
signal may interfere with the operation
of the receiver collar preventing activation close to their fence. To
minimize the interference, reduce the size of the pet area or move the
fence transmitter away from the In-Ground Fence System.
•
Adjust the pet area so that the receiver collar activates for at least
5 ft. beyond the reduced boundary setting when walking towards the
In-Ground Fence System.
The receiver collar has injured
my pet’s neck.
•
Failing to follow the important safety information at the front of the
Operating and Training Guide has caused pressure ulcers. Some
descriptions of advanced pressure ulcers describe the sores as looking
like burns on the dog’s neck. Be assured that electronic collars do not use
enough energy to create electrical burns. The energy in an output pulse is
only a few thousandths of a Joule; it is similar in nature to the static pulse
that you may feel when getting out of your car. In some cases, pressure
ulcers are described as chemical burns. The battery is sealed when
installed in the receiver collar housing. This sealing makes it virtually
impossible, without misuse or abuse, for your receiver collar battery to
leak onto your pet’s neck. Please review and follow the important safety
information at the front of this guide and the instructions under the
heading “Fit the receiver collar.”
