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14
TROUBLESHOOTING
The receiver collar is beeping
everywhere.
•
Check that the fence transmitter is plugged into a working standard outlet,
turned on, the power light is on, and the fence transmitter controls are set
at your desired settings.
•
Bring receiver collar while standing within 5 to 10 ft. of the fence
transmitter to reset.
The receiver collar is beeping
inside the house.
•
It is recommended to remove the receiver collar from your pet when
indoors to avoid activation of the receiver collar.
•
Make sure the fence transmitter is on and set up according to
the directions.
•
Ensure the entire house is within the pet area. The fence transmitter may
need to be moved to adjust the pet area to include the entire house.
•
If relocating the fence transmitter, remove the receiver collar from your pet
before turning the fence transmitter off.
My pet is receiving a static
correction in his metal crate.
•
The receiver collar activates when it loses the fence transmitter signal.
The metal crate may block the fence transmitter signal which causes
the receiver collar to activate.
•
Remove the receiver collar from your pet when placing him in his
metal crate.
The boundary zone seems
to fluctuate.
•
This is normal for the electro magnetic field of the Wireless System. The
field may be affected by surrounding “electronic noise,” which can cause it
to fluctuate up to 5%.
•
Where the receiver collar activates is influenced by the speed and
orientation of the receiver collar as your pet enters the boundary zone.
The receiver collar activates in
the middle of the yard.
•
The receiver collar activates when it loses the fence transmitter signal.
This sometimes occurs if a large metal object is between the receiver
collar and fence transmitter, if the orientation of the receiver collar
changes near the boundary zone, or if the surrounding “electronic noise”
interferes with the signal. If this continues to occur, consider relocating the
fence transmitter and resetting the pet area.
The receiver collar is beeping
but my pet is not responding to
the static correction.
•
Make sure the static correction level is set at 2 or above.
•
Test the receiver collar with the test light.
•
If the test light flashes, check the fit of the receiver collar.
•
Trim your pet’s fur where the contact points touch the neck and/or switch
to the longer contact points.
•
Increase the static correction level.
•
Repeat training steps to reinforce training.
My pet reacts strongly to
the static correction and has
become fearful.
•
Lower the static correction level.
•
Make sure you are in control of the situation when your pet receives his
first static corrections (have him on a leash attached to a separate, non-
metallic collar) and lead him into the pet area and praise him. If your pet
remains fearful, suspend training and start again the next day. Make sure
to end all training sessions on a positive note with lots of praise and play.
The power light is not on.
•
Make sure the fence transmitter On/Off Switch is on and the
power adapter is plugged into the fence transmitter and a working
standard outlet.
