Troubleshooting
About
This section contains troubleshooting information to help you identify, isolate, and resolve
component and system issues.
Review the
Introduction To Troubleshooting
section below to learn about the troubleshoot-
ing process, troubleshooting best practices, and other pertinent information that will help
you efficiently troubleshoot issues and return the equipment to service.
Information that will help you troubleshoot:
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Review the
"Introduction To Troubleshooting" below
section below.
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Review the
topic.
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Review the
" Active Status Light (ASL)" on page 152
topic.
l
Review the
topic.
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Refer to the
Error Code Troubleshooting Guide
for error code description and
troubleshooting repair information.
l
Review the
System Troubleshooting Procedures
topic.
Introduction To Troubleshooting
Troubleshooting issues is an investigative process best implemented utilizing a systematic
approach that efficiently targets the issue cause allowing correct equipment repairs and
return to service. The following information will help you to systematically troubleshoot and
resolve issues.
Basic Steps
1) Validate the customer reported issue
:
The failure that is reported may differ from your observations as a trained technician. Many
reported failure are not true failures and can be fixed without a customer visit.
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(powered units only) Always ask the customer if the unit power is connected and
switched ON.
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Further interrogate the customer to determine if this is the real issue requiring an on-
site visit or possibly a different issue that can be simply resolved over the phone.
2) Verify that the console is operating correctly
Refer to the console operating guide to learn how to run the console display test:
Contact Precor Customer Support at [email protected] or 800.786.8404 with
any questions.
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6 Troubleshooting
About
