PD6830X Explosion-Proof Modbus Scanners
Instruction Manual
61
Troubleshooting
Due to the many features and functions of the scanner, it’s possible that the setup of the scanner does not agree with
what an operator expects to see. If the scanner is not working as expected, refer to the
Diagnostics
menu and consult
the recommendations described below.
Troubleshooting Tips
Symptom
Check/Action
No display or faint display Check power connection.
Press and hold
Menu
key for 5 seconds to check for Standby mode. If “
WAKEUP?
” is
displayed, press the
Enter
key to awaken the scanner from Standby mode.
SafeTouch Buttons do not
respond
If
is displayed, hold
Menu
SafeTouch button to leave power save mode.
If is flashing, wait 60 seconds to leave mechanical pushbutton lockout mode.
If the cover was recently tightly secured, you may need to wait up to 2 minutes for
buttons to self-calibrate to the new cover position due to glass reflection.
Verify THRU-GLASS BUTTONS switch on display module is in ON position.
Sunlight can interfere with the sensors. It is recommended to shield the window while
operating the buttons by standing so as to block direct sunlight.
Scanner channel display
NONE
Verify that the polling parameters (slave address, register, etc) are correct. If the
channel is a math channel CV, verify the chosen math function does not include any
NONE selections or un-programmed Modbus PVs.
Long time between
channel value updates
Verify all channels are communicating. Errors, combined with long timeouts and high
allowable number of failures when polling Modbus devices, will combine to
significantly delay the polling speed. Reduce the number of allowable timeout errors
to check that communications are successful, and if there are errors, reduce the
timeout if possible.
Rate display unsteady
Increase low gate setting in Ad
vanced
menu.
Scanner displays span
error message during
scaling
Verify minimum input span requirements
Scanner flashes maximum
display
Check slave device registers are valid. Check math channels are not exceeding
maximum possible display. Check input signal is within scaled range of 99999.
Rate display response is
too slow
Check if gate settings can be lowered
.
If the display locks up or
the scanner does not
respond
Perform hard reset by removing the display module or by removing DC power.
Backlight does not
appear.
Backlight is intended for viewing assistance in dim lighting. It may not be noticeable
under good lighting conditions.
Other symptoms
Call Technical Support for assistance.
Note: Certain sequences of events can cause unexpected results. To solve these issues, it is best to start fresh from
factory defaults and map changes ahead of time, rather than at random.