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IP 304 - User Manual

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Troubleshooting

Why is the phone LCD screen blank?

Ensure your phone is properly plugged into a functional AC outlet.

Ensure that the phone isn’t plugged into a plug controlled by a switch that is off.

If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead.

If your phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact your
system administrator for more information.

Check that the power LED is on to ensure the phone is powered on.

Why does the phone display "Network Unavailable"?

Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is

not loose.

Ensure that the switch or hub in your network is operational.

Contact your system administrator for more information.

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For the Installation

instructions, refer to

Phone Installation

Check whether dial tone is present on one of the audio modes.

Switch between the Handset, Headset (if present) or Hands-‐Free Speakerphone to check whether dial

tone is present for one of the audio modes.

If the dial tone exists on another audio mode, connect a different handset or headset to isolate the

problem.

Where to set the tone?

You can set the tone on web interface:

Click Setting→ Tones

Define the dial tone, ringing, busy tone…

For the tones, you can check with your system administrator.

More Click Tone Notes.

Содержание IP304

Страница 1: ...IP 304 User Manual 1 Positron IP304 Phone ...

Страница 2: ...ritten permission of Positron Telecom Systems Safety cautions To use the Phone follow the instructions in this manual To use the power adapter that delivered with the phone Other power adapters may damage the phone The phone is only for indoor use And also avoid in high humidity water and some other liquids Do not use the phone during thunderstorms CE FCC WEEE Warning To avoid the potential effect...

Страница 3: ...ew 17 LED Instruction 18 Power Indicator LED 18 Line LED Line Key set as Line 19 BLF or BLF List Key LED Line Key set as BLF 19 Shared Line Key LED Line Key set as Shared Line 19 Other Key Led 20 Info Key Instruction 20 User Interface 21 Line Key Function Overview 23 Basic Features Configuration 24 Web Login 25 Administrator Password 26 Basic Network Setting 27 WAN Port 27 PC Port 29 Language 30 T...

Страница 4: ...all Show Mode 59 Auto Answer 59 Call Hold 60 Call Transfer 61 Call Conference 63 Call Forward 64 Call Return 68 Call Waiting Tone 69 Hide Caller ID 70 Reject Anonymous 71 Call Mute 72 DND 72 Key as Send 73 No Key Entry Timeout 74 Keypad Lock 74 Hot Line 75 Function Key Features Settings 76 Line 76 Speed Dial 77 BLF 78 BLF List 79 Voice Message 80 Direct Pickup 81 Group Pickup 81 Call Park 82 Inter...

Страница 5: ...iguration File 100 Troubleshooting 102 Why is the phone LCD screen blank 102 Why does the phone display Network Unavailable 102 Why can t I get a dial tone 102 Where to set the tone 102 How to download XML Configuration 103 How to Import TLS certificate 103 How to use Vlan 103 How to use LLDP 104 How to Set LCD and Web GUI 104 How to Upgrade via FTP 104 How to make Ringtone 104 How to use Open VPN...

Страница 6: ...IP 304 User Manual 6 Getting Started Packing List The package contains the following part please check if all the items are not missed 1 The phone device 2 The footstand 3 Handset ...

Страница 7: ...IP 304 User Manual 7 4 Headset cord 5 Power adapter 6 Ethernet cable ...

Страница 8: ...IP 304 User Manual 8 7 Quick installation reference Phone Installation 1 Attach the Foot stand ...

Страница 9: ...IP 304 User Manual 9 2 Connect the Handset and optional Headset 3 Connect the Network and Power ...

Страница 10: ... by loading the saved configuration The phone LCD screen will display Booting And then show Initializing during the initialization By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings e g IP address subnet mask default gateway DNS server Status You can view the system status of your phone via phone user interface or web user interface...

Страница 11: ... Type IP Mask LAN Type Gateway DNS Account e g register status of accounts To view the phone status via phone interface 1 Press Menu Status Information Network Account 2 Press Menu Status Network 3 Press Menu Status Account To view the phone status via Web interface Login webpage For How to login please refer to Web Login ...

Страница 12: ...Advanced setting default password admin Accounts Select the desired account Select Enable for Account active Filled the SIP Server Filled the Failover SIP server if need Optional Filled the Outbound Proxy Optional Filled the SIP User ID Authenticate ID Filled the password Name shown on LCD and Ringtone Press Save to save the configuration ...

Страница 13: ...nt Active 4 Filled the Primary SIP SERVER and other account information 5 Click to save the configuration Note 1 All fields with must be filled If changed it requires a phone restart 2 Account Status says the account registered successfully or not 3 When change the account information via phone it will shown Restart note when back to idle page ...

Страница 14: ... keys are also can be used as other function keys For more information you can refer to Line Keys 4 Soft Key This area shows the soft key labels The default soft key labels are History Directory DND and Menu More to see Programmable Key 5 Default Account This shows the current use account User can use to change the default use account 6 Wallpaper This shows the backgrounds picture You can also cha...

Страница 15: ...some information Power Indicator LED To indicate the power status Line keys The phone supported up to 4 accounts 1 Steady green idle interface during a call 2 Blink red a call incoming Soft keys Labels automatically to identity their context sensitive features Navigation keys 1 OK Up arrow key To move up of the selection shows on the screen Right arrow key To move right of the selection show on th...

Страница 16: ...ce call Line Keys To be configured as different function as 1 Line 2 Speed Dial 3 BLF 4 BLF List 5 Voice mail 6 Direct Pickup 7 Group Pickup 8 Call Park 9 Intercom 10 DTMF 11 Prefix 12 Hold 13 Conference 14 DND 15 Redial 16 Transfer 17 SMS 18 Hot desking 19 Call Return 20 Paging 21 Record 22 Shared Line The LED lights status when set as Shared line Stay green Idle Stay red Busy Blinked green Ring ...

Страница 17: ...the accounts status and some other relevant information Transfer To transfer a call to a third party To enable or disable Forward feature during the idle page Alphanumeric keypad To enter the phone numbers letters and so on Message To indicator the New message and press to read Headset To indicate that the phone is or not in Headset mode Icon Preview Icon Description Network down Registered succee...

Страница 18: ...l set as Yes For LED status setting please refer to LED Status Setting Power Indicator LED Text message Mute Do Not Disturb Volume is 0 Hold Received calls Dialed Calls Missed calls Forward calls Conference Keypad locked Keypad unlocked LED Status Description Blinked green Ringing or have missed call Steady Green Idle status Power on Off Powered off ...

Страница 19: ...he monitored line is ringing Off All other unknown status Shared Line Key LED Line Key set as Shared Line LED Status Description Steady Green Hold Steady Green Offhook or during a conversation Blinked red Ringing Off Idle staus LED Status Description Stay green Idle status Stay red The line is busy Blinked green Ring Back Private hold Blinked red The line is ringing Steady orange During a Call Bli...

Страница 20: ... with it means the information is not full display or there more options for the item Press info key you can get the complete content or the prompt list for all options Key Description Headset Key When use in headset mode the led is steady green or the LED is off Message Key Blinked green when there is new messages or the LED is off Mute Key Red when the mute the call or the LED is off ...

Страница 21: ... calls New Voicemail or Text Message 4 Get all other parties information during a conference User Interface There are two ways to customize specific configurations on your IP phone l The user interface on the IP phone l The user interface in a web browser on your PC ...

Страница 22: ... change settings However in some instances it is only possible to use the phone or the web user interface Phone Interface Overview Option Status Model IP MAC Firmware Hardware Network Account Features Call Forward Function Key Line key setting More Key see Line Key Overview Key as Send Hot Line Anonymous Call DND History Setting Basic Settings Language Time Date Time Date Format DHCP Time Ring ton...

Страница 23: ...ual 23 Line Key Function Overview Line Speed Dial BLF BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Local Group XML group LDAP XML Browser Broadsoft group Conference Forward Transfer ...

Страница 24: ...old Group Listening DND Redial Call Return SMS Record URL Record Paging Shared Line Public Hold Private Hold Basic Features Configuration This part will mainly introduce the basic configuration as the Time Language and Volume ...

Страница 25: ...04 User Manual 25 Web Login 4 Get the IP address Press Menu Status Information 5 Input the IP Address in the web browser 6 Input the user name default is admin password default is admin 7 Login successfully ...

Страница 26: ...gin the web interface or set the advanced settings through phone interface And the default password of the administrator is admin To change to password via Phone Interface 1 Press Menu setting Advanced settings password default admin Phone Setting Set Password 2 Enter the current PWD password new password and confirm the new password 3 Press save soft key or to save the new password To change to p...

Страница 27: ...ct a DHCP server for any reason you need to configure static IP address manually When switch DHCP Static IP and PPPoE to each other or change the Static IP on webpage it will show the warning of restart as following WAN Port To configure a static IP address via phone interface 1 Press Menu Setting Advanced Settings password admin Network WAN Port Static mode 2 Enter the parameters IP Netmask Gatew...

Страница 28: ... user name and password To configure PPPoE via phone interface 1 Press Menu Setting Advanced Settings password admin Network WANPort PPPoE mode 2 Enter the User ID and password 3 Click Save and restart the phone To configure DHCP via phone interface 1 Press Menu Setting Advanced Settings password admin Network WANPort DHCP mode 2 Click Save and restart the phone To configure Network via web interf...

Страница 29: ...t Two modes for PC port bridge and router To configure PC Bridge via Phone interface 1 Press Menu Setting Advanced Settings password admin Network PC Port Bridge mode 2 Click Save and restart the phone To configure PC router via Phone interface 1 Press Menu Setting Advanced Settings password admin Network PC Port Router mode 2 Enter the IP Netmask and DHCP server 3 Click Save and restart the phone...

Страница 30: ... 1 Click Network Basic 2 Select As Router 3 Fill the IP address and other necessary information 4 Click and restart the phone Language The default Phone interface language is English To change the language via Phone interface 1 Press Menu Setting Basic Settings Language 2 Press or Save soft key to save the configuration ...

Страница 31: ...end on the language packs currently loaded to the IP phone Time and Date The time and date show on the idle page and it can be set and change by SNTP server automatically or manual setting To configure the time and Date by SNTP setting 1 To press Menu Setting Basic setting Time Date SNTP Settings 2 Press or or to change the Time zone 3 Fill the NTP server1 NTP Server2 and Daylight Saving 4 Press o...

Страница 32: ... Basic setting Time Date Manual Settings 2 Press and or change the right time or you can input the right time 3 Press or Save soft key to save the configuration To configure the Time Date Format 1 To press Menu Setting Basic setting Time Date Format 2 Press and or press to change between 12 Hour or 24 Hour 3 Press and or press to change among Y M D year month day M D Y month day year D M Y day mon...

Страница 33: ...press Menu Setting Basic setting DHCP time 2 Press and or press to change between Disable and Enable 3 Press or Save soft key to save the configuration To configure the Time and Date by web interface 1 Login Login name admin password admin default 2 Network Advanced NTP Server 3 Fill the value in the blank ...

Страница 34: ...erence Time Zone 2 Select the necessary one 3 Press to save the configuration Note If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol SNTP server please contact your system administrator for more information Ring Tone You can adjust the type and volume of the ring tone ...

Страница 35: ...ettings Ring Tone 2 Press and to select the aimed one 3 Press or Save soft key to save the configuration To adjust the Ring Tone Type via Web Interface 1 Account Advanced Account Ring Tone 2 Select the wanted one 3 Click to save the configuration To configure Distinctive Ring Tone via Phone Interface ...

Страница 36: ...soft key to edit the contact 4 Press and to select the wanted Ring Tone for the contact 5 Press Save soft key to save the contact To configure Distinctive Ring Tone via Web Interface 1 Directory Directory Contact 2 Choose the Ring Tone you want to use 3 Click to save the configuration ...

Страница 37: ...esired font size 8 9 10 11 3 Press or Save soft key to save the configuration To configure Font Size via Web Interface 1 Setting Preference 2 Find and then choose the desired 18 20 24 26 3 Click to save the configuration Volume You can adjust the volume for the phone by the volume keys and To adjust the Ring tone volume 1 Option 1 To press and on the idle page ...

Страница 38: ...creen saver Logo Time and Logo Time Logo when the screensaver works it will show Time and logo in turns Logo It works with the Time Logo when enter the value it will disyplay the time and the entered value in turns To enable screen saver via Phone interface 2 To press Menu Setting Basic Setting Screensaver 3 Press and or press Switch soft key to Choose the Time out as 1 min or 2 5 10 30 minute 4 E...

Страница 39: ...sic Setting Screensaver 2 Press and or press Switch soft key to Choose the Time out as off 3 Press or Save soft key to save the selected configuration To enable screen saver via Web interface 1 Setting Preference 2 Choose the type wanted to use as screen saver 3 Click to save the configuration ...

Страница 40: ...0 To wake up screen saver via Web interface 1 Click Setting Preference 2 Choose Dial First Digit Screensaver Wakes up or Screensaver Wakes up and Dial Backlight To set Backlight via web interface 1 Click setting Preference ...

Страница 41: ...naging contacts The topics include Local Directory Blacklist Remote Phonebook Call History LDAP BroadSoft Phonebook CallLog Directory In the directory you can add or delete your friends business partner or anyone others phone No so you will not forget their number Or put some anonymous phone No in the blacklist to prevent from being disturbed A To add contacts list into local directory To add cont...

Страница 42: ... the contacts successfully To add contacts from History 1 Press History soft key or press Menu History Local history 2 Press and to select the targeted one Press and switched among the All calls Dialed calls Received calls Missed Calls and Forward Calls 3 Press Option soft key Add to Contacts 4 Edit the necessary information as Name Phone number 5 Press save soft key or to add the contacts success...

Страница 43: ... B To add contacts into blacklist To add blacklist manually 1 Press Menu Directory Blacklist 2 Press Add soft key 3 Enter the necessary information as Name Phone number 4 Press save soft key or to add the contacts successfully To add blacklist from history 1 Press History soft key or press Menu History Local history 2 Press and to select the targeted one ...

Страница 44: ...web interface 1 Click on Directory 2 Click Browse to select a contact list file file format must be xml from your local system 3 Click Import XML to import the contact list To export an XML file of contact list via web interface 1 Click on Directory 2 Click Export XML to export the contact list To import a CSV file of contact list via web interface 1 Click on Directory 2 Click Browse to select a c...

Страница 45: ...u can see the item you set press enter you will find the detail For More detail please refer to Remote Phonebook on Positron webpage Call History This phone maintains call history lists of Dialed Calls Received Calls Missed Calls and Forwarded Calls The call history list supports up to100 entries in all on phone interface and more than 1500 items You can check the call history dial a call add a co...

Страница 46: ...sed Calls Received Calls Dialed Calls and Forwarded Calls 5 Press to select the desired entry 6 Press the Option soft key and then select Det ail from the prompt list 7 The detailed information of the entry appears on the LCD screen To delete an entry from the call history list via phone interface 1 Press the History soft key 2 Press Right or Left Key to switch among All Calls Missed Calls Receive...

Страница 47: ...warded Calls 3 Press the Option soft key and then select Delete All from the prompt list 4 Press the OK soft key 5 Press the OK soft key to confirm the deleting or the Cancel soft key to cancel To check the call history via web interface 1 Click Directory Call History 2 Click Dialed List Missed List Received List Forwarded List then you can see the history list To Dial a call from Call History via...

Страница 48: ...ntering string used as the prefix of the filter condition b For example cn when the name prefix of the cn of the contact record matches the search criteria the record will be displayed on the IP PHONE LCD 3 Filled LDAP Number Filter This parameter specifies the number attributes for LDAP searching 4 Filled Server Address Fill the domain name or IP address of the LDAP Server For example 192 168 0 1...

Страница 49: ... for example 2 Select LDAP in the Type field 3 Click to save the configuration To Configure LDAP Key via phone interface 1 Press Menu Feature Function Keys Line Keys as Function Keys Line Key 1 2 Select LDAP in the Type field 3 Press save or OK key to save the configuration When press the LDAP Key the LCD will display as following ...

Страница 50: ...dSoft directories Contact your system administrator for the access URL of the BroadSoft directory To Configure Broadsoft via web interface 1 To click Directory Broadsoft 2 Select the desired Broadsoft Item 3 Enter the Display name 4 Enter the Server port User and password 5 Click to save the configuration Call log You can access the call log of the BroadSoft user through the IP phone The call log ...

Страница 51: ...terface 1 To click Directory Call log 2 Select the desired Broadsoft Item 3 Enter the Display name 4 Enter the Server port User and password 5 Click to save the configuration Other features settings Dial Plan Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad This phone supports dial plan with following accept digits 1 2 3 4 5 6...

Страница 52: ...r to dial plan on www Positrontek com Emergency Call Public telephone networks in countries around the world have a single emergency telephone number emergency services number that allows a caller to contact local emergency services for assistance when required The emergency telephone number may differ from country to country It is typically a three digit number so that it can be easily remembered...

Страница 53: ...one Lock 2 Enter the emergency services number in the Emergency field 3 Click SaveSet to save the configuration LED Status Setting The LED Status setting mainly defines the power indicator LED To configure action URL via web interface 1 Click Setting Preference 2 Select Yes or No for Power Status Ringing Status Miss Calls Status 3 Click for the setting For the LED status description see LED Instru...

Страница 54: ...re mainly defines which shown on the soft key in some status For example what the soft key displays when dialing or talking To configure Soft key via web interface 4 Click Setting Softkey Layout 5 Select Enable for Custom Softkey 6 Select call States 7 Select the feature form the disable key to enable key field by Disable to Enable field Delete the Enable and it will back to Disable field 8 Click ...

Страница 55: ...onnected with the phone For Ext Key configuration please refer to UC40 User manual Programmable Key For the default keys as Soft keys Navigation keys and so on you can define them as some specific feature and it works only on the idle page To configure Programmable Key via web interface 1 Click Function Keys Programmable Keys 2 Select the desired Key to set 3 Click to save the setting 4 By clickin...

Страница 56: ... line key and dial the necessary number 2 Press or press the send softkey then the call is sending To place a call by Headset 1 Press the light is Green 2 Enter the desired number 3 Press or press the Send softkey then the call is sending Using headset to place and answer calls for all time 1 Click webpage Setting Preference 2 HeadSet Priority Enable 3 Ring Device For HeadSet User Headset 4 Press ...

Страница 57: ...d to select the targeted one 3 Press Send soft key to make the call Note 1 The key is set to be a send key You can set the key as send key or set some other to be as send keys For more information refer to the Key as Send on page 2 During the call you can also change among Headset Handset or Free speaker mode Making two calls with one line and one account 1 Press a line key and dial one phone numb...

Страница 58: ...l is same as mentioned above Redial a Call To redial the last placed call from the IP Phone Press directly when LCD is on the idle interface Receive a Call There are three ways to receive a call when the phone is ringing To receive a call by handset Pick up the handset the conversation is built To receive a call by headset Press and now the conversation is built To receive a call by hands free spe...

Страница 59: ...is phone 1 name and number of the contacts 2 name and number of the incoming call and the account which is connecting To set incoming call show mode via web interface 1 Click setting preference 2 Select the desire mode for the incoming call show mode 3 Click to save the setting Auto Answer Enable auto answer feature you will answer all incoming call automatically To enable Auto Answer via Webpage ...

Страница 60: ...e the Hold icon will show on the display To make a call on hold during three modes To hold a call under handset mode 1 Press Hold soft key or to hold the current call 2 Press Resume soft key or to resume the call on hold To hold a call under headset mode 1 Press Hold soft key or to hold the current call 2 Press Resume soft key or to resume the call on hold To hold a call during the speaker mode ...

Страница 61: ...eted NOTE The Enable Call Feature must be configured to Yes to enable this feature Attended Transfer When you use this feature you can 1 Press or transfer soft key during the conversation the call is on hold now 2 Enter the number that transfer to and press the send soft key or 3 Start the second conversation press or transfer soft key then transfer completed NOTE To transfer calls across SIP doma...

Страница 62: ...et as BLF For how to set BLF please refer to BLF 2 Press or transfer soft key during the conversation the call is on hold now 3 Press BLF key then realize blind attended and Semi Attended Transfer Hold transfer on hook 1 Setting Features Transfer Setting Hold Transfer On Hook ON 2 A place a call to B B answer A press the hold softkey and place a call to C A cancel the call when C is ringing or ans...

Страница 63: ...ports up to 5 way conference 5 way conference 1 Assuming that call party A and B are in conversation A wants to bring C D and E in a conference 2 A press line 2 key the call is placed on hold 3 A enter the number of C and then press send soft key or 4 C answering the call 5 A press or the conference soft key then A B and C are now in a conference and now this is 3 way conference 6 A press line 3 k...

Страница 64: ...t 14 A end the call the conference is finished Note 1 If C does not answer the call A can back to continue the conversation with B 2 Once A hangs up the call the conference is ended while if B or C drops the call A C or A B conversation continues 3 The conference feature is not available on all servers For more information contact your system administrator 4 To realize the 5 way conference the lin...

Страница 65: ... choice 3 Enter the forward to number and on code optional off code optional 4 Press or Save soft key to save the configuration To configure busy forward With this feature the incoming calls are immediately forwarded if the phone is busy 1 Press Menu Features Call forward Busy forward 2 Press and or press to select the enable choice 3 Enter the forward to number and on code optional off code optio...

Страница 66: ...ter some time 1 Press Menu Features Call forward No answer forward 2 Press and or press to select the enable choice 3 Enter the forward to number and on code optional off code optional 4 Press or Save soft key to save the configuration When the Forward feature is enabled the Forward Icon will display on Top of the LCD ...

Страница 67: ... Fill the Forward to Number 4 Optional fill the on off code 5 Click to save the configuration To cancel the forward feature via Phone Interface 1 Option 1 To press the key to disable the forward feature 2 Option 2 Press Menu Features Call forward Always Busy No answer Forward Press and or press to select the disable choice ...

Страница 68: ...r 3 Press or press the send soft key then the call is forwarded Note If the Programmable Key or line key is set as BLF when an incoming call ringing press this BLF key directly to realize the dynamic forward Call Return This feature allows you to dial the last phone call you received To configure the Call Return via phone interface 1 Press Menu Features Function Keys Line keys as Function Keys Lin...

Страница 69: ...interface 1 Click Function keys Line key 2 Select the desired Line key and select Call Return in the Type 3 Click the to save the configuration Call Waiting Tone 1 Click Account Advanced 2 Select Turn off speaker on remote Disconnect Yes 3 Click Setting Features 4 Select Call Waiting On and Call Waiting Tone On ...

Страница 70: ... anonymous call feature you can set your ID do not appear on the other phone that you called To configure anonymous call 1 Press Menu Features Anonymous Call 2 Press and or press to change the Line ID 3 Press and or press to select the enable choice in Anonymous Call filed 4 Enter the call on code optional call off code optional 5 Press or Save soft key to save the configuration ...

Страница 71: ...nfiguration Reject Anonymous If you do not want to be disturb by anonymous calls you can set the reject anonymous call features so you will not hear the unknown calls To configure rejecting anonymous call 1 Press Menu Features Anonymous Call 2 Press and or press key to change the Line ID 3 Press and or press key to select the enable choice in Rejection filed 4 Press or Save soft key to save the co...

Страница 72: ...parties will not hear your voice while you can hear their voice Call mute applies to all modes handset headset and speakerphone To mute the call during a call including a conference call 1 Press the mute key then the mute key glows green and the LCD display Mute Icon 2 To disable the mute function press again DND When you use the DND feature the phone is to reject all incoming calls automatically ...

Страница 73: ...ress the DND soft key again and then there is no DND icon on the LCD Key as Send To configure Key as Send 1 Press Menu Features Key as Send 2 Press and or press key to select the enable choice 3 Press or Save soft key to save the configuration To cancel Key as Send 1 Press Menu Features Key as Send 2 Press and or press key to select the disable choice ...

Страница 74: ...page Setting Preference 2 Fill the blank of No Key Entry Timeout for example 5 seconds 0 means never timeout you should press the send key the dial out the number 3 Click the to save the configuration Keypad Lock To enable Keypad Lock via Phone 1 Press Menu Settings Advanced Setting Phone Setting Lock 2 Press Info or Switch to change choose lock type All Keys Menu Key Function Key Lock Answer 3 Pr...

Страница 75: ...k PIN and auto lock time 4 Fill the Emergence Number when the phone is Lock only Emergency Number can be sent 5 To click Saveset to save the configuration To Disable Keypad Lock via Webpage 1 Click Webpage Setting Preference 2 To choose Disable for the Phone Lock 3 To click to save the configuration Hot Line To configure Hot Line 1 Press Menu Features Hot Line 2 Enter the Number and delay time as ...

Страница 76: ...e 1 Setting Features 2 Fill the number in the Hotline Number and Hotline Time out 3 Click to save the configuration Delete the number and save the configuration and then now the Hotline auto dial is cancelled Function Key Features Settings Line It works same as Line keys ...

Страница 77: ...erface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Press and or press key to select the Speed Dial in the type field 3 Enter the targeted Number 4 Press or Save soft key to save the configuration Then the selected Line key will work as Speed Dial To configure Speed Dial feature via Web Interface Click Function keys Line key Select the wanted Line key and ...

Страница 78: ...ne 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Select the targeted Line key 3 Press and or press key to select the BLF in the type field 4 Enter the targeted Value Number 5 Press and or press key to select the Account ID 6 Enter the Pickup Code 7 Press or Save soft key to save the configuration To configure a BLF key by web 1 Click Function keys Line key ...

Страница 79: ...do not need to restart the phone BLF List To configure BLF List via web interface 1 Login and click Account 2 Click Advanced and then fill the Eventlist BLF URL 3 To configure BLF List Keys 3 1 Click Function Keys Line Key 3 2 Select the BLF List in the Type Field 3 3 Select Account 3 4 Click Saveset to save the configuration and then restart the Phone ...

Страница 80: ...ill light green Moreover when pick up the handset or press speaker key you will hear some quick busy tone To configure the Voice mail feature 1 Press Menu Messages Voice Mail Set Voice Mail 2 Enter the Account 1 2 3 4 NO 3 Press or Save soft key to save the configuration Note This feature is not available on all servers For more information contact your system administrator ...

Страница 81: ...ect Pickup feature via Web Interface 1 Click Function keys Line key 2 Select the wanted Line key and set as Direct Pickup 3 Enter the pickup code and followed the desired phone number in the Value field 4 Select the Account ID 5 Click the to save the configuration Group Pickup With this feature you can pick up the specified group that you want incoming calls To configure the Pick up via phone inte...

Страница 82: ...n hold and continue the conversation from another phone To configure the Call Park via phone interface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press Switch soft key to select the Key Event in the type field 4 Press and or press Switch soft key to select the Call Park 5 Press or Save soft key to save the config...

Страница 83: ... type field 3 Enter the intercom codes followed by desired number 4 Press or Save soft key to save the configuration Then the selected Line key will work as intercom To configure Intercom feature via Web Interface 1 Click Function keys Line key 2 Select the wanted Line key 3 Enter intercom codes followed by desired number in the Value field 4 Select the Account ID 5 Click the to save the configura...

Страница 84: ...keys as Function Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press key to select the DTMF in the type field 4 Enter the value with the Desired DTMF number 5 Press or Save soft key to save the configuration To configure the DTMF via Web interface 1 Click Function keys Line key 2 Select the desired Line key and select DTMF in the Type 3 Fill the value with the Desired DTMF...

Страница 85: ...elect the desired Line key and select Prefix in the Type 3 Fill the value 4 Click the to save the configuration Then when you press this key the set value is input directly Local Group When use the Local Group feature press the key and enter the local Contacts interface quickly To configure the Local group via Phone Interface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1...

Страница 86: ...uickly To configure the XML group via Phone Interface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press key to select the XML group in the type field 4 Press or Save soft key to save the configuration To configure the XML Group via Web interface 1 Click Function key Line Key 2 Select the desired Key and select XML...

Страница 87: ...er quickly The Xml browser allows you to create custom services which meet your functional requirements on the server You can customize practical applications such as weather report stock information Google search etc To configure the XML Browser via Phone Interface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Select the wanted Line key 3 Press and or pres...

Страница 88: ... Line key 3 Press and or press key to select the Broadsoft group in the type field 4 Press or Save soft key to save the configuration To configure the Broadsoft group via Web interface 1 Click Function key Line Key 2 Select the desired Key and select Broadsoft group in the Type 3 Click the to save the configuration Conference The Positron IP Phone supports up to 5 way conference You are allowed to...

Страница 89: ...call to the number will be forwarded to the set number automatically To configure the Forward via Phone Interface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press key to select the Forward in the type field 4 Enter the Number that to forward 5 Press or Save soft key to save the configuration To configure Forward ...

Страница 90: ...ld The key can be configured as a hold key You can use this key to hold and resume a call during the conversation To configure the Hold via Phone Interface 5 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 6 Select the wanted Line key 7 Press and or press key to select the Hold in the type field 8 Press or Save soft key to save the configuration To configure Hold...

Страница 91: ...onfigured as DND key you are allowed to active the DND function immediately when you press it and the phone is to reject all incoming calls automatically Press it again to deactivate DND mode To configure the DND via Phone Interface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press key to select the DND in the typ...

Страница 92: ... 1 Click Setting SMS 2 Select the account form which account the sms sent 3 Enter the target number 4 Input the content of SMS and click Send Set SMS Memory Key To configure the SMS via Phone Interface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press key to select the SMS in the type field 4 Press or Save soft ke...

Страница 93: ...rface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press key to select the Record 4 Press or Save soft key to save the configuration To configure the record via Web Interface 7 Click Function keys Line key 8 Select the desired Line key and select Record in the Type 9 Click the to save the configuration Note Please ...

Страница 94: ...s Line key 2 Select the desired Line key and select URL Record in the Type 3 Click the to save the configuration Paging With this feature you can call a phone directly To configure the paging via phone interface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press key to select the Paging 4 Enter the paging code foll...

Страница 95: ... ID 5 Enter the Label 6 Enter the Value 7 Press or Save soft key to save the configuration To configure the line key as shared line via Web Interface 1 Click Function keys Line key 2 Select the desired Line key and select Shared Line in the Type 3 Enter the Value 4 Enter the Label 5 Select the Account ID 6 Click the to save the configuration and then restart Note This feature is not available on a...

Страница 96: ...tion Private Hold The key can be configured as a private hold key During a conversation all members belonging to that particular SLA group can use this key to hold the call but only the initiator can resume the call To configure the Private hold via phone interface 1 Press Menu Features Function Keys Line keys as Function Keys Line key1 for example 2 Select the wanted Line key 3 Press and or press...

Страница 97: ...hone interface 1 Press Menu Setting Advanced Setting default password admin Factory Reset 2 Press OK soft key in the warning page To set Factory Reset via web interface Click Management Upgrade Click and then confirm the setting Pcap Feature To use pcap via web interface ...

Страница 98: ...Pacp captures System Log To download system log via web interface 1 Click Management Configuration 2 Click of the system Log 3 Then you ll get a txt file syslog txt Upgrade To upgrade software this phone can be configured with a TFTP server where the new code image is located The TFTP upgrade can work in either static IP or DHCP mode using private or public IP address It is ...

Страница 99: ... Unzip the file and put all of them under the root directory of the TFTP server 2 The PC running the TFTP server and the UC IP PHONE should be in the same LAN segment 3 Go to File Configure Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade 4 Start the TFTP server in the UC IP PHONE s web configuration page 5 Configure the Firmware Serv...

Страница 100: ...tion interface Download the firmware Click Management Upgrade Click Brower or the blank Select the firmware and then click Restart Configuration File To download configuration file 1 Click Management Configuration Download Bin File 2 Then you can get a file cfg bin ...

Страница 101: ...IP 304 User Manual 101 To Restore configuration file 1 Click Management Configuration Restore Bin configuration 2 Select the cfg bin file and then Click the 3 Restart the phone ...

Страница 102: ...n the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operational Contact your system administrator for more information Why can t I get a dial tone Check for any loose connections and that the phone has been installed properly For the Installation instructions refer to HU Phone InstallationUH Check whether dial tone is present on one of the audio modes S...

Страница 103: ... to download XML Configuration Click Management Configuration How to Import TLS certificate Click Management TLS Certs Click Choose file to select the certificate Click How to use VLAN For VLAN information please click VLAN Note ...

Страница 104: ...S of IP Phones 6 Configuring LLDP Feature 7 DHCP VLAN 8 Open the DHCP VLAN on the Positron IP Phones 9 VLAN under Bridge Mode 10 VLAN underNAT Mode How to Set LCD and Web GUI Click LCD and Web GUI custom Guide How to Upgrade via FTP Click How to Upgrade Note How to make Ringtone Click How to Make Ringtone How to use Open VPN Click Open VPN note Provisioning Guide on Free PBX Click Set Auto Provisi...

Страница 105: ...IP 304 User Manual 105 How to Use Auto Provision Phonebook Click About AP Phonebook All Documents a Click Documents Guide you can get all tech files ...

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