Troubleshooting
RUBY-9712VG2A User’s Manual
5-8
Q: After installing Compact Flash, why the device on Secondary has been
missing?
A:
The default setting for Compact Flash at secondary IDE channel is a salve device.
Therefore, you might want to check if your missing device is set to the same as
default setting of Compact Flash. If it is, please either set up Compact flash as
master device or your missing device as master device. The jumper to adjust slave
or master for compact flash is JP1.
Q: I am building the embedded system, but I cannot find embedded driver on
Portwell website. Where can I get them?
A
: It is available on Intel website; The URL of Intel website:
http://www.intel.com/design/intarch/software/driver/index.htm
. For other
devices, please visit manufacture’s website to download embedded drivers. We
will post those drivers on our website in the future.
Q: I am a customer of Portwell, where can I get new BIOS to update on IMB ?
A:
You can always visit Portwell Download center to download update BIOS.
Besides, before downloading anything, please mail us to get your download
account number.
Portwell Download Center
http://www.portwell.com.tw/download.asp
To request your Account Number for Download Center, please fill out the
application form on our Web.
Note:
Please visit our technical web site at
http://www.portwell.com.tw
For additional technical information, which doesn’t covered in this manual, please e-
mail to
or contact with your sales representative, they will
be very delighted to assist you.