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58 

6 Appendix 2: Common Troubles and Solutions 

Note 1: The table below listing the most commonly seen problems and the solutions, if there’s 

any other problems, contact your local dealer or our after-sale service for assistance. 

Note 2: The table below is for reference only because each problem may differ depending on 

individual situation such as installation environment and operation. 

6.1 Troubleshooting and Solutions for Cartridge 

 

SN 

Problems 

Analysis 

Solutions 

Comments 

 
 
 
 

 

1 

 
 
 

 

The  print  has 
broken line or 
white line. 

 
 

1. Nozzle blockage 
or damage. 

A. See Section 6.2 Ink 
cartridge maintenance, 
wipe and clean nozzle     
with Non-woven cloth; 
B. See Section 5.4.3, 
Clean the nozzle using 
one key cleaning 
function 

 

If the problem is still 
unsolved: 
Please check that the 
drive panel contacts are 
sunken and not bounce; 
Check if dirty on cartridge 
contacts 

2. Cartridge not in 
good  connection 
with printer. 

Remove the cartridge and 
re-insert. 

 
 
 

2 

The first half 
print is   
complete and 
late half print 
incomplete 

 
Ink out or air 
bubbles blocking 
nozzles. 

 

A. Check status bar if 
there’s alarm of low ink. 
B. Return to so jet 
for testing. 

 

 
 

3 

 

 

The print is 
totally blank. 

Ink used up   

or nozzle total 
blockage. 

See Section 5.7 to check 
ink status: is ink used up? 

 

 
 
 
 
 
 

 

4 

 
 
 
 
 
 

Unable to 
identify ink 
cartridge. 

 
 
 

 

1. Connectivity 
problem on printer 
(defect or damage) 

 
 
 

 

Remove cartridge and 
re-insert. 

 

If the problem is still 
unsolved: 

1,Please check that the 

drive panel contacts are 
sunken and not bounce; 
2,Check if dirty on cartridge 
contacts 
3, Check if 

there’s 

contamination on ISM card. 
4, Check if there’s any 
sunken connector on ISM   

 

 

2. Cartridge dealer 
code mistake. 

 

 

Change new cartridge 
and re-insert. 

Содержание S3i

Страница 1: ...Edition A01 S3i High Resolution Inkjet Printer User Manual...

Страница 2: ...2 Revision History...

Страница 3: ...unding will result in machine failure and the machine don t work normally Do not expose ink directly under sunlight or high temperature 35 above The heat of direct sunlight or high temperature will af...

Страница 4: ...printer settings Care and Maintenance Care and maintenance for printer and cartridge Troubleshooting Common failures and solutions Appendix 1 Terms and Definitions Definitions for terms used in this d...

Страница 5: ...Delete Message 32 3 3 Printing Management 32 3 3 1 Start Stop Printing 32 3 3 2 Printing Delay 32 3 3 3 Initial Setting 33 3 3 4 Printing Monitor 33 3 3 5 Re print 34 3 3 6 Offset Adjustment 35 3 4 P...

Страница 6: ...ernet Status 51 3 8 Input Method Introduction 52 4 Maintenance 55 4 1 Printer Maintenance 55 4 2 Ink Cartridge Maintenance 55 5 Appendix 1 Terms and Definition 57 6 Appendix 2 Common Troubles and Solu...

Страница 7: ...ration Precautions Do not poke or impact the touch screen with sharp materials The built in photocell can t be covered or the printer doesn t print Use Non woven to wipe the nozzle plate when the prin...

Страница 8: ...de alphabetic numeric Chinese image date shift group counter Connection Ports 1 Ethernet port 2 USB1 assist the device to communicate 3 USB2 0 Support U Disk 4 DB15 port 2 5 20 pins aviation connector...

Страница 9: ...onts they need Barcode Code128 Code39 EAN8 EAN13 EAN128 UPCA UPCE INT25 Code93 ITF14 PDF417 DATAMATRIX QR Date format Variety of date formats available Multi management Customized different users and...

Страница 10: ...h back to list display mode Select message click Edit and enter message edit interface Expand list width If the message name is long and the list display incomplete click Unfold button the list width...

Страница 11: ...fter save Select all Click All select all messages in the list automatically switch button to None Click None selected messages will be canceled then button switch back to All Tips Device maximum can...

Страница 12: ...nvas size for every time clip Adaptive screen Display canvas size in 1 1 ratio Click Tools again the toolbar will be hidden 3 1 3 New Text Message Tips At single print head P1 P2 mode there is only on...

Страница 13: ...urce Click New popup source type text counter date time shift group newline device information and enter new create interface after selection it will display in Built Source List after saving and can...

Страница 14: ...er the objet with white lace Tick it means leave the white edge not tick means leave white edge Layout X axis coordinates Input range 5 3000mm also user can click buttons to adjust slightly Y axis coo...

Страница 15: ...g align multiple lines to the right align multiple lines left and right justification Name It can be set to Chinese English numbers and symbols cannot exceed 30 characters empty and rename with added...

Страница 16: ...el 0 4 grades to switch 2D Barcode Width Totally 1 16 levels to choose from Error Correction Level QR code 1 4 grades PDF417 1 7 grades Blank Level 0 4 grades to switch Size 2D barcode size specificat...

Страница 17: ...300 the greater value the larger width image Also user can click to adjust slightly Height User can enter 10 to 300 the greater value the higher image Also user can click to adjust slightly Lock scale...

Страница 18: ...omatically 2 Datetime source Edit Format default formats include YYYYMMDD MM DD YYYY YYYY MM DD HH mm Julian day If user wants to add a new format or modify an exist one click popup date format manage...

Страница 19: ...ch again change to all don t choose all not to choose Delete Select the data format can be deleted The default format cannot be deleted Closing date format management Click on close out of date format...

Страница 20: ...lick Save to save the system to the list Edit Selected the system click edit popup the editing interface click save to save the changes The default system cannot be edited Select All All system in the...

Страница 21: ...no more than 30 characters and cannot be input and can t be empty otherwise cannot be saved Return Click to save and return 4 Shift Source Shift Click to switch shift default A 8 00 B 16 00 C 0 00 if...

Страница 22: ...ick Modify to save Shift name Maximum 30 characters can be Chinese English letters numbers or symbols no special symbols Save shift Click to save Edit Selected the shift from the shift list click edit...

Страница 23: ...mm double canvases 1 25 4mm Long axis 1 3000mm Fill Stroke Click to switch if fill the image Line Width 0 1 2mm only show graphic borders Set to Fill when image stroke it can be set fill setting is no...

Страница 24: ...ject list New Message Edit Message messages list changes to object list display all objects of this message The list will change automatically after add new source or object At separate mode P1 and P2...

Страница 25: ...t save then it will not save message and return to message management if choose cancel then stay at edit interface Default name of message is MSG number for example MSG001 MSG002 Maximum 30 characters...

Страница 26: ...will be copied and named as the original one with C1 at the end For example if original message is MSG001 the copied one will be named as MSG001C1 Can do multiple choices copy and paste them at the s...

Страница 27: ...type 1 Text object Message New New object Text User can only input textbox can t insert source other setting is same as text message 2 Counter object Message New New object Counter Input Input conten...

Страница 28: ...1 reached to the maximum value counter 2 will carry over Current Value Set the current value of the counter value should be within the begin value and maximum value Repeat Index Value Set the current...

Страница 29: ...PM 7 Month name 16 Week of Year 8 Day 17 Name of weekday 9 Hour in 24 hour time system 18 Day of the year Edit Choose date from the format list and click edit popup the Settings interface can modify a...

Страница 30: ...e New New object shift Input Input contents represent the shift object Routine From the pull down menu user can check the already existed shifts if need to create a new one or modify any of them click...

Страница 31: ...nge to Modify click Modify to save Shift name Default is shift number Can input no more than 30 characters and cannot be input and can t be empty otherwise cannot be saved Save shift Click to save Edi...

Страница 32: ...ter start printing printing report will pop up Start button change to Stop then after get the sensor signal message will be printed Printing Report Display While printing is on user will see the below...

Страница 33: ...value will be printed after start printing value need to be within the begin value and end value System User can choose the system in the pull down menu Repeat Index Value The next printing is the N...

Страница 34: ...records user want to reprint in the list click Add to add to added record list click Reprint then sense the photocell can print the selected records in order User can add 10 records most Input keywor...

Страница 35: ...etting Print head Max number of print head is 2 User can select single P1 single P2 combined printhead separated printhead Print Direction set the printing direction of the printhead L To R from left...

Страница 36: ...al every 10 seconds printer will spit some ink drops to make nozzles wet Object width Input object s width then the pre purge will not work at setting range At separated mode can set the P1 P2 object...

Страница 37: ...he beginning of the first message to the beginning of the second message Default value is 0mm range from 0 9999 99mm Reverse printing The print number for each direction range from 0 9999 0 means OFF...

Страница 38: ...n enters standby status if inactive for the set time Screen becomes active when there s alarm or error Screen brightness User can set the brightness from 10 100 default is 30 Message Mode Select messa...

Страница 39: ...r After opening user management feature click to create new user Create user information User name Can input English number as user name can input no more than 30 characters and can t be empty Passwor...

Страница 40: ...Setting User control and About Technician Print All Parameter All Message All Setting User control and About Tips Select multiple options is available repeat select will delete selected option System...

Страница 41: ...ent Open user management it will jump out a page requiring to input password after inputting correct administrator password and click the icon will turn grey to close user management 3 5 4 System Rese...

Страница 42: ...Pre print Closed Spit function mode Double nozzles Printing buffer 20 Print record 10 Continuous printing 0 Printing gap 0 Reverse print 0 Reverse interval 0 Clean buff none System parameter System t...

Страница 43: ...more than 300 10000 it will import failure 100 images maximum Support picture format bmp jpg png gif single bit picture Export images Insert USB and click to export images the default path is Inkjet L...

Страница 44: ...ically you can check whether the software version is what you need by Setting About Tips Different printer only can be upgraded with corresponding install package please notice to avoid wrong upgrade...

Страница 45: ...om USB to upgrade and after upgrade the printer will restart Can upgrade 3 input methods click Delete to delete 3 6 3 Backup and recovery Backup Insert U disk click Tools Backup Click required backup...

Страница 46: ...le name unchanged If restored image is with the same file name as original only add non duplicate files the image with same file name excluded Parameter Restored parameters replace original parameters...

Страница 47: ...e registration 3 6 5 Plugin Management Insert USB with plug in file click Add to select file to add plugin after add plugin successfully shows in the list Click Select All all plugins in the list are...

Страница 48: ...ormal Orange At least one of printheads in P1 and P2 is warning state Red At least one of printheads in P1 and P2 is error state Display cartridge info Ink status Cartridge SN Client Code Ink type Vol...

Страница 49: ...Normal Red System time reset FPGA error etc Display system info System status MSG name Direction Print nozzle switch DPI Output Pre purge Print cache Times Continuous printing Reverse printing Continu...

Страница 50: ...ation Photocell Icon Display green The printer has connected with external photocell Display grey no external photocell Photocell test Displays photocell connection status when photocell is connected...

Страница 51: ...te Only on main interface it can switch different users otherwise it can only log in the original user 3 7 7 Internet Status Internet Icon Display green Connected to internet Display grey Not connecte...

Страница 52: ...input capital letter lowercase letter numbers common symbols Chinese Spanish Lowercase letter default keyboard is lowercase letters displayed as below Capital letter shift by Numbers shift by Symbols...

Страница 53: ...sh Chinese typing only workable while system language is Chinese Spanish Change the system language to Spanish long press a e i o u n system will pop up the corresponding symbols Cancel close keyboard...

Страница 54: ...54 Delete delete the type long press will delete all the content in the input box Newline input in next line...

Страница 55: ...s Keep touch screen clean Do not hit touch screen sharply Keep machine surface and ports clean Check status bar make sure machine icon is normal and no alarm on status bar In case of alarm status chec...

Страница 56: ...sharp or rough as not to scratch nozzle Use the Non woven cloth provided by so jet to wipe and clean nozzle Note Wipe nozzle with the printhead facing down Move the printhead in the direction of nozzl...

Страница 57: ...n set day switch time When set day switch as 08 00 July 10 then the time is 07 59 July 09 for all printing before on 07 59 4 Pre purge To avoid printhead clogged To avoid printhead clogged 5 Printhead...

Страница 58: ...unsolved Please check that the drive panel contacts are sunken and not bounce Check if dirty on cartridge contacts 2 Cartridge not in good connection with printer Remove the cartridge and re insert 2...

Страница 59: ...nting button 3 Printing delay value too long Check if the printing delay value is normal 4 Cartridge not installed Install a cartridge 5 Cartridge installed but used up or damaged Check cartridge stat...

Страница 60: ...60...

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