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6 Appendix 2: Common Troubles and Solutions
Note 1: The table below listing the most commonly seen problems and the solutions, if there’s
any other problems, contact your local dealer or our after-sale service for assistance.
Note 2: The table below is for reference only because each problem may differ depending on
individual situation such as installation environment and operation.
6.1 Troubleshooting and Solutions for Cartridge
SN
Problems
Analysis
Solutions
Comments
1
The print has
broken line or
white line.
1. Nozzle blockage
or damage.
A. See Section 6.2 Ink
cartridge maintenance,
wipe and clean nozzle
with Non-woven cloth;
B. See Section 5.4.3,
Clean the nozzle using
one key cleaning
function
If the problem is still
unsolved:
Please check that the
drive panel contacts are
sunken and not bounce;
Check if dirty on cartridge
contacts
2. Cartridge not in
good connection
with printer.
Remove the cartridge and
re-insert.
2
The first half
print is
complete and
late half print
incomplete
Ink out or air
bubbles blocking
nozzles.
A. Check status bar if
there’s alarm of low ink.
B. Return to so jet
for testing.
3
The print is
totally blank.
Ink used up
or nozzle total
blockage.
See Section 5.7 to check
ink status: is ink used up?
4
Unable to
identify ink
cartridge.
1. Connectivity
problem on printer
(defect or damage)
Remove cartridge and
re-insert.
If the problem is still
unsolved:
1,Please check that the
drive panel contacts are
sunken and not bounce;
2,Check if dirty on cartridge
contacts
3, Check if
there’s
contamination on ISM card.
4, Check if there’s any
sunken connector on ISM
2. Cartridge dealer
code mistake.
Change new cartridge
and re-insert.
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