14. TROUBLESHOOTING – TIPS
PROBLEM
CAUSE
SOLUTION
The appliance does not start.
The appliance does not start.
No power.
Main switch (I) off
Check that the appliance has been
disconnected from the mains, as in-
dicated in Section 1.
Turn on the main switch (I).
Suction power is decreased.
Nozzle, flexible vacuum hose
or
extension
hoses
are
blocked.
Turn the appliance off and unplug
it. Clean the filter and remove any
blockages of tubes and accessories.
Water leaks out when vacuuming
liquids.
Float blocked.
Clean the water filter assembly.
Loss of steam or drops of water
between the connection of the ac-
cessories.
The seals are damaged.
Replace the seals.
The appliance is on but does not
supply steam.
The appliance is not pressuri-
sed yet.
Wait for the light (J) to go off.
No steam comes out, light (M) re-
mains on with buzzer sounding.
No more water in the tank (H).
Turn off the appliance and fill it up
again, as described in the chapter
“FILLING THE WATER (H) AND DE-
TERGENT (D) TANK".
The appliance does not vacuum, li-
ght (M) is flashing.
Dirt collection bucket is full.
Turn off the appliance, remove the
container and empty it. Top up the
water level as described in the
chapter “PREPARATION OF DIRT
CONTAINER".
Light (M) flashing and acoustic si-
gnal.
Shortage of water in the boiler. Turn off the appliance and then turn
it on again. If the defect continues,
please contact an authorised servi-
ce centre, see the chapter "NO WA-
TER IN BOILER".
No detergent comes out, light (L)
flashing and acoustic signal.
No more detergent in the tank
(D).
Turn off the appliance and top up
the level of detergent as described
in the chapter “FILLING THE WA-
TER (H) AND DETERGENT (D)
TANK".
The detergent function does not
come on.
Sheath missing
Insert the steam/vacuuming sheath.
Should the problems persist, contact an Authorised Polti Service Centre (see www.polti.com for the up-
to-date list) or Customer Services.
E
N
G
L
IS
H
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