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Appendix B: Technical Support

PX-800A Installation and Users Manual

73

How to Contact Plextor Technical Support

There are several ways for you to contact Plextor’s Technical Support
Department:

•

Visit our web site (www.plextor.com) for answers to Frequently
Asked Questions.

•

Send us e-mail (

88

[email protected]). Include your telephone

number and the hours during which you can be reached. Be as
detailed as possible in describing your problem. Please include
system configuration, hardware and software, as well as versions of
drivers used.

•

Call 1-800-204-0332 or 937-615-1610 and select the tech support
option.

Before You E-mail or Call for Support

Please gather as much of the following information as possible before
contacting us.

•

The serial number and TLA (top level assembly) number of your
PX-800A drive. Your serial number and TLA number appear on the
drive label.

•

The latest version of firmware you loaded onto the drive, if
applicable.

•

The version of the Windows operating system you are using.

•

The brand name and model number of your computer (e.g., Dell
466/NP, Hewlett-Packard Pavilion 752n, etc.).

•

The type of VGA, Super VGA, or other graphics board you use.

•

Brand name and model number of any other peripherals you have
installed or connected to your computer (e.g., CD-ROM, scanner,
fax board, network board).

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Содержание PX-800A

Страница 1: ...Model PX 800A Internal ATAPI Drive DVD R DL DOUBLE LAYER DUAL LAYER DVD R RW DVD RAM CD R RW DRIVE INSTALLATION AND USERS MANUAL MARCH 2007...

Страница 2: ...ut obligation to notify any person or organization of such revision or change This manual is copyrighted all rights reserved It may not be copied photocopied translated or reduced to any electronic me...

Страница 3: ...adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure A Laser Caution Label is attached on the top of the internal drive model and the...

Страница 4: ...iv PX 800A Installation and Users Manual Top View of Internal Drive Showing Caution Label Location Detail of PX 800A Laser Caution Labels...

Страница 5: ...PX 800A Installation and Users Manual v This page intentionally left blank...

Страница 6: ...anel PX 800A Internal Drive 9 What Else Is In the PX 800A Box 10 Save Your Box 10 PX 800A QuickStart Installation 12 Mount the PX 800A Drive 12 Open the Computer and Prepare for Installation 13 Determ...

Страница 7: ...Busy Indicator 41 4 Maintenance and Troubleshooting 43 Cleaning the PX 800A Drive 43 Upgrading Firmware 44 Emergency Eject 45 Changing the PX 800A Front Panel Color 46 Troubleshooting 50 Make Sure th...

Страница 8: ...Table of Contents viii PX 800A Installation and Users Manual This page intentionally left blank...

Страница 9: ...and troubleshoot your drive If you run into a problem that doesn t seem to be covered however please contact us See Appendix B Technical Support for the different ways you can reach us You will be con...

Страница 10: ...12X speed Writes DVD RW rewritable DVD plus format media at up to 8X speed Writes DVD RW rewritable DVD dash format media at up to 6X speed Supports DVD VR and DVD VR format for read and write Reads...

Страница 11: ...tput CPRM support The PX 800A supports Content Protection for Recordable Media Read only so you can play CPRM copy controlled media Small form factor To save space inside your computer the depth of th...

Страница 12: ...r recording for DVD R and DAO multi border recording and restricted overwriting for DVD RW CD R and CD RW Features Variety of recording modes Supports track at once disc at once session at once multi...

Страница 13: ...an Do with the PX 800A Just look at some of the things you can do with your PX 800A Record slide shows or digital video onto DVD RAM DVD R DL DVD R DL DVD R DVD R DVD RW and DVD RW discs Play DVD RAM...

Страница 14: ...re information about Roxio install this application and examine the help files For details on software that is available for writing to DVDs or CDs please visit the web sites of the companies whose so...

Страница 15: ...standard discs Do not insert dirty warped poorly balanced or cracked discs into the drive Do not clean discs using a circular motion Instead using a soft dry cloth wipe gently in a radial motion star...

Страница 16: ...of your Plextor drive Match the parts of your drive to the illustrations below Front Panel PX 800A Internal Drive Figure 1 Front panel of the PX 800A internal ATAPI drive Tray front door Attached to d...

Страница 17: ...0A internal ATAPI drive Digital audio output connector Outputs a digital stereo signal Use this to connect to a sound board that supports Sony Philips Digital Interface SPDIF or Digital In Analog audi...

Страница 18: ...Plextor drive was in their possession Plextor currently sells the PX 800A drive in this configuration PX 800A DVD R DL DVD RAM DVD R RW and CD R RW drive Replacement front bezel beige and disc tray fr...

Страница 19: ...something is missing contact the party from whom you purchased the box for an explanation NOTE This applies to the Plextor retail box Your drive may have been shipped in a different box with other con...

Страница 20: ...ve the PX 800A s jumper set to Master attach it to the secondary IDE port and go Windows will recognize the drive automatically Typical Scenario 2 You have a PC with an IDE interface installed the pri...

Страница 21: ...er your PX 800A will be a Master or a Slave open your computer and examine the IDE connections to the motherboard To open the computer 1 Before proceeding make sure the power to your computer and any...

Страница 22: ...o the IDE port on your computer s motherboard and there are usually two other connectors for attaching peripheral devices such as a hard disk DVD or CD ROM drive or your PX 800A drive If there are two...

Страница 23: ...figuration D System uses special Cable Select cables all devices are jumpered for Cable Select Inspect Your Computer s Cables To ensure that it can write at maximum rated speed 16X you should make sur...

Страница 24: ...ou Have an 80 Conductor IDE Cable How can you tell The 80 conductor cable is slightly wider than the older 40 conductor version The wires in the 80 conductor version are narrower too Figure 4 Comparin...

Страница 25: ...t with the new 80 conductor cable bottom If you have one of these older Cable Select cables replace it All 80 conductor cables that meet the ATA specifications also support Cable Select The connector...

Страница 26: ...have to buy a splitter or a Y connector These can also be found at most retail and mail order computer stores Set the Drive s Mode Jumper You specify your drive s Master Slave or Cable Select setting...

Страница 27: ...nction is ON if the jumper is installed and OFF if the jumper is removed Figure 6 Factory settings for mode jumper at the rear of the internal drive Changing to a Master Slave or Cable Select The Mast...

Страница 28: ...Select And if you re not using the newer 80 conductor IDE ATA cable the cable you use must be a special Cable Select cable Changing Jumper Settings To remove a jumper pull it off with your fingers or...

Страница 29: ...t results set the PX 800A to be the Master if possible If you have only one device on a cable always set its jumper as the Master never as the Slave Before PX 800A Installation How to Install the PX 8...

Страница 30: ...ffer full In this case the buffer may become empty and a buffer underrun error may occur However because it is equipped with Buffer Underrun Proof Technology your PX 800A can still make successful cop...

Страница 31: ...he PX 800A B Hard disk connected as Master device and CD ROM or DVD ROM drive connected as Slave on the primary IDE port nothing connected to secondary IDE port Set the mode jumper to Master and conne...

Страница 32: ...allation How to Install the PX 800A C Hard disk connected as Master device on primary IDE port nothing connected to secondary IDE port Set the mode jumper to Master and connect the PX 800A as Master t...

Страница 33: ...o Install the PX 800A D System uses special Cable Select cables all devices are jumpered for Cable Select Set the PX 800A s mode jumper to CSEL and connect the drive to the end of the cable from the c...

Страница 34: ...ition sets the PX 800A drive to use the CSEL signal from the IDE interface for configuration purposes This signal automatically selects the correct Master Slave setting for the drive Figure 12 Configu...

Страница 35: ...the Computer You can mount your internal drive in any available bay You must remove the small panel that covers the bay that you want to use NOTE The drive can be mounted horizontally or vertically I...

Страница 36: ...rom your computer remove it now following the directions provided by your computer s manufacturer Typically this involves loosening or removing several screws on the back panel of your computer and sl...

Страница 37: ...s If you need rails you can obtain them from the computer manufacturer or from a computer supply retail or mail order store 5 If you must use mounting rails fasten the rails to the lower pair of holes...

Страница 38: ...he motherboard and the other end to the drive If your Plextor drive is the only device on the cable attach it at the end of the cable leaving the center connector free CAUTION With some IDE ribbon cab...

Страница 39: ...onnected to a device The end connector of the cable should never be left unconnected 9 Connect a power cable from the computer to the power connector DC INPUT of the drive In most computers you will f...

Страница 40: ...a digital audio cable if your sound board is equipped with the Sony Philips Digital Interface SPDIF or Digital In and you wish to use the digital audio output from your PX 800A This cable runs from th...

Страница 41: ...ilable on Plextor s web site Audio Connection Cable Required How to Connect It MPC audio source MPC compliant audio cable Connect to MPC audio source and to analog audio output connector at the rear o...

Страница 42: ...PX 800 Installation and Users Manual 34 This page intentionally left blank...

Страница 43: ...nd DVD RW DVD R DVD R DL dual layer and DVD RW Your PX 800A can read and write either media format in single layer or double layer media It supports all these types of DVD media Digital Video Discs Yo...

Страница 44: ...dable CD You can record on these discs but only once You can also read them CD RW Normal Speed High Speed Ultra Speed and Ultra Speed Plus ReWritable CD These discs support recording and re recording...

Страница 45: ...he logo also identifies the type of CD RW media More About Media for Your PX 800A See the Plextor web site at www plextor com for a list of Plextor approved media for your drive Tray Loading and Opera...

Страница 46: ...disc label it by writing on the top using permanent ink CAUTION We recommend using a non toxic marker such as a Sharpie pen that conforms to the ASTM D 4236 standard Some permanent markers will damage...

Страница 47: ...ical position Playing DVDs To play a digital video disc insert the DVD as you would any other disc The drive plays both single layer and double layer discs The first time A code on each DVD allows it...

Страница 48: ...ts writing to DVD R DVD R DL and DVD RW discs or to DVD R DL DVD R and DVD RW discs Roxio s Easy Media Creator on the DVD that accompanies your PX 800A contains this software You don t need special so...

Страница 49: ...sy indicator give you information about the drive s operation When you are writing to a CD R or CD RW disc the color and blink rate of the front panel disc busy indicator show the speed of writing as...

Страница 50: ...Section 3 Using Your PX 800 42 PX 800A Installation and Users Manual This page intentionally left blank...

Страница 51: ...s In this case If your drive is still in warranty and you are experiencing problems send the drive to Plextor See Returns on page 74 If your drive is out of warranty before returning the drive for rep...

Страница 52: ...leshooting a possible problem with your PX 800A drive please visit our web site at 7www plextor com to check if you have the latest firmware To obtain new firmware for your drive 1 Go to the Plextor w...

Страница 53: ...y eject tool to open the drive 1 Make sure power to the drive is OFF That is turn off your computer 2 At the front of the drive insert the emergency eject tool or a paper clip or other thin rigid obje...

Страница 54: ...already installed in a computer turn the computer power OFF and open the computer case 2 If necessary remove cables from the rear of the PX 800A and remove the drive You may be able to gain access to...

Страница 55: ...ly away from the tray and push the tray face plate slightly to release it from the tray Repeat with the other hook When both hooks are released remove the mask by pressing it off the disc tray Figure...

Страница 56: ...tip of a screwdriver or the eject tool Figure 25 Press in with the eject tool to release the two side bezel hooks 8 With the two side bezel hooks released tilt the bottom of the bezel slightly upward...

Страница 57: ...bezel into position and make sure all three bezel hooks snap into place 10 Install the new tray face plate by pressing the L shaped forms on both sides of the face plate into the rib of the disc tray...

Страница 58: ...disk and another DVD or CD ROM drive if present The Plextor icon may be D or E or another designator If the PX 800A drive isn t recognized in Windows 1 If the PX 800A drive is not recognized in Windo...

Страница 59: ...on the Hardware tab then click on the Device Manager button Click the sign next to the DVD CD ROM drives heading and look for the PLEXTOR DVDR PX 800A entry underneath If you do not see this drive li...

Страница 60: ...write DVD ROM prerecorded DVD R General DVD RW and DVD RAM discs Because the PX 800A conforms to the DVD Multi specification it can read and write the formats used by today s computers and consumer el...

Страница 61: ...termining the optimum write strategy for that particular media type The results are listed as recommended media and are also assembled into a media catalog and stored in firmware in Plextor drives See...

Страница 62: ...ned you will achieve the highest quality write at 12X Plextor s testing also indicates you can write this media at 16X and still achieve good quality although perhaps not as high as at the recommended...

Страница 63: ...Section 5 Frequently Asked Questions PX 800A Installation and Users Manual 55 This page intentionally left blank...

Страница 64: ...deo CD Multi Session CD TEXT CD I FMV Full Motion Video Write Methods DVD R RW DVD R DL DVD R Disk At Once DAO Multi Session Incremental Recording DVD RW Sequential Write DVD R DL Disk At Once DAO Wri...

Страница 65: ...ication Version 1 9 DVD R Part 1 Volume 1 Basic Format Specification Version 1 2 DVD R DL Part 2 Basic Format Specification Version 1 0 DVD RW Basic Format Specification Version 1 2 DVD RAM Part 1 Phy...

Страница 66: ...list and determining the optimum write strategy for that particular media type The results are listed as recommended media and are also assembled into a media catalog and stored in firmware in Plextor...

Страница 67: ...nstallation and Users Manual 59 Performance Specifications Stamped DVD DVD R DL Read Speed DVD SL DL DVD R DVD RW 16x CAV 12x CAV 8x CAV 7x CAV 5x CAV 1x CLV Speed RAM2 12x RAM RAM Ver1 12x PCAV 8x PC...

Страница 68: ...amp R RW Stamp R RW 32x CAV Stamp R RW Stamp R RW Stamp R RW 24x CAV Stamp R RW Stamp R RW Stamp R RW 20x CAV Stamp R RW Stamp R RW Stamp R RW 16x CLV Stamp R RW Stamp R RW Stamp R RW 10x CAV Stamp R...

Страница 69: ...and Users Manual 61 Performance Specifications continued Write Speed DVD R RW Speed R RW R DL R RW R DL 18x CAV 16X CAV 13X CAV 12X ZCLV 8X ZCLV 6X ZCLV 6X CLV 4X CLV 2 4X CLV 2X CLV 1x CLV Speed RAM2...

Страница 70: ...nual Performance Specifications continued Write Speed CD R RW Speed CD R Ultra Speed CD RW Media Ultra Speed CD RW Media High Speed CD RW Media Normal Speed CD RW Media 48X CAV 48X ZCLV 40X CAV 40X ZC...

Страница 71: ...2 8 2 5X 6 9 6 9 4X 5 5 3x 4 1 4 1 2 4X 3 3 2X 2 7 2 7 1X 1 38 1 38 CD Transfer Rate Speed Write KB s Read KB s 48X 7200 7200 40X 6000 6000 32X 4800 4800 24X 3600 3600 16X 2400 2400 10X 1500 1500 8X...

Страница 72: ...Eject button down Operating Temperature 5 to 40 degrees Celsius Operating Humidity 20 to 80 non condensing Transportation or Storage Temperature 40 to 60 degrees Celsius Transportation or Storage Humi...

Страница 73: ...ion of shock X Y and Z axis once per direction 6 times Pulse duration and Peak Level 2ms 60G read CD and DVD half sine wave Direction of Shock Horizontal z Left side down z right side Shock Non Operat...

Страница 74: ...eed RAM dependent on installed recording applications Hard Disk Size 1 GB of free space to write to a CD in image mode or 10 GB of free space to create DVD images For more accurate guidelines see the...

Страница 75: ...ternal ATAPI Drive continued Power Consumption Peak 19 5W IDE Interface Connector IDE bus 40 pin flat ribbon type Interface complies with ATA ATAPI 5 Must use 80 conductor IDE ATA cable NOTE Although...

Страница 76: ...TAPI Drive Dimensions W H D excluding front bezel 5 75 x 1 62 x 6 88 146 mm x 41 3 mm x 175 0 mm Weight 1 65 lbs 750 g Host Interface PX 800A Internal ATAPI Drive Type ATA ATAPI 5 PIO Transfers Modes...

Страница 77: ...er and EMC Standards PX 800A Internal ATAPI Drive Country Region Type Agency Standard Safety UL UL 1950 USA Laser FDA 21CFR 1040 10 and 1040 11 Canada Safety CSA CSA 22 2 No 950 00 Safety CE EN60950 1...

Страница 78: ...Appendix A PX 800 Specifications 70 PX 800A Installation and Users Manual...

Страница 79: ...Appendix A PX 800 Specifications PX 800A Installation and Users Manual 71 This page intentionally left blank...

Страница 80: ...r web site to assist you in troubleshooting the problem on your own NOTE We encourage you to go the Plextor web site www plextor com before attempting to contact Technical Support The answers to the m...

Страница 81: ...04 0332 or 937 615 1610 and select the tech support option Before You E mail or Call for Support Please gather as much of the following information as possible before contacting us The serial number a...

Страница 82: ...he RMA number and shipping information 3 When you receive the RMA number pack the Plextor drive securely in a box and include the RMA number with the drive 4 Write the RMA number in large bold numbers...

Страница 83: ...ckaging pointers when you contact us to get an RMA number before returning any drive Shipping Your Drive to Plextor Be sure to write the RMA number on the outside of the shipping box Any drive sent to...

Страница 84: ...rcumstances be liable for direct special or consequential damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense or...

Страница 85: ...States For a drive originating outside of the United States the customer is responsible for shipping costs in both directions NOTE Warranty validity is limited to that applicable in the location where...

Страница 86: ...o 33 cable select replacing 17 digital audio 27 IDE 27 30 IDE ATA 10 MPC 33 power 18 27 Sound Blaster 33 SPDIF 33 34 cable connections PX 800A 31 cable select 14 25 26 67 cable for 17 configuring PX 8...

Страница 87: ...67 controls front panel PX 800A 8 66 cover panel bay 28 CSEL See cable select D data buffer 65 digital audio 33 digital audio output 67 connector 9 32 33 67 Digital In connector 9 32 33 67 dimensions...

Страница 88: ...specification 65 EMC standards PX 800A 69 emergency eject hole 9 34 45 emergency eject tool 9 10 34 45 error rate specification 65 F FAQs 52 features 2 CD R 4 DVD 3 firmware obtaining 44 upgrading 3...

Страница 89: ...RW 35 recommended 53 58 size 57 supported 4 57 ultra speed CD RW 35 memory minimum 4 66 69 minimum cable connections PX 800A 27 minimum computer 4 66 69 minimum configuration 4 66 69 minimum RAM 4 66...

Страница 90: ...69 mode jumper 18 mounting 27 5 66 optional cable connections 27 power requirements 66 67 quickstart installation 12 rear panel connectors 9 66 67 selecting IDE configuration 21 system requirements 6...

Страница 91: ...o 33 SPDIF cable 33 connector 9 32 33 67 specifications 56 speed monitoring 40 reading CD R 2 reading CD ROM 60 reading CD RW 2 reading digital audio 60 reading DVD 2 59 writing CD R 2 writing DVD R 2...

Страница 92: ...53 DVD R 2 61 DVD RW 61 DVD R 61 DVD RAM 2 61 DVD RW 61 high speed CD RW 35 IDE ATA cable and 10 52 maximum 53 monitoring 40 normal speed CD RW 35 recommended media and 53 ultra speed CD RW 35 writing...

Страница 93: ...PX 800 Installation and Users Manual 85 Notes...

Страница 94: ...PLEXTOR LLC 48383 Fremont Blvd Suite 120 Fremont CA 94538 6509 Phone Fax E mail 510 440 2000 510 651 9755 info plextor com www plextor com...

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