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48

PX-R820T OPERATION MANUAL

Symptom

Additional Symptom

• CDR101 – Not Ready

• All commands sent to the drive 

Reading Drive [X]

result in CDR101 error

Possible Causes and Solutions

Defective CD-ROM or CD-R Disc

A fingerprint, contaminants, or deep scratches on the disc’s surface may
prevent the drive from reading or writing data. Read Chapter 10 to learn how
to handle and clean discs.

You should also review the low performance symptom discussed on page 53.

Bad Connection Between the CD-R Drive and the SCSI Interface Board

Inspect the cable, drive, and interface board for recessed, broken, or bent pins.
If a ribbon cable is used, inspect for any signs of distress, such as kinking.
Ensure the red stripe side of the ribbon cable plugs into Pin 1 on both the drive
and the interface board.

Audio CD Disc in the Drive

Plextor CD-R drives are capable of playing high-quality audio when used with
appropriate audio playback software, or when the drive is set to Audio CD
play mode (see Chapter 11). Since audio compact discs do not have computer
data, typing computer commands while a CD-Audio disc is in your drive will
result in an error message.

CHAPTER 12 —  Troubleshooting

Содержание PlexWriter 8/20

Страница 1: ...Operation Manual Model PX R820Ti Internal and PX R820Te External CD Recorder Reader March 1999...

Страница 2: ...iance of FCC Rules otherwise the user loses authority to operate the equipment CAUTION Use of controls or adjustments or performance of procedures other than those specified here in may result in haza...

Страница 3: ...CD Recorder Reader PX R820Ti Internal PX R820Te External...

Страница 4: ...rpose Further Plextor Corp reserves the right to revise this manual and to make changes in its content without obligation to notify any person or organization of such revision or change This manual is...

Страница 5: ...Rear Panel 10 PX R820Te External Drive Rear Panel 11 6 Drive Switch Jumper Dial Settings 12 PX R820Ti Internal Drive 13 PX R820Te External Drive 16 Other Switch Jumper Settings 17 7 Termination 18 In...

Страница 6: ...uidelines 40 Upgrading Firmware 41 Technical Support 41 12 1 PC Compatibles Inital Installation 42 12 2 PC Compatibles Existing Installations 49 12 3 Apple Macintosh 54 13 Contacting Plextor s Technic...

Страница 7: ...ed in mortal terror of the innards of their computer In this manual you should find all the information you need to successfully install operate and troubleshoot your drive If you run into an unsolvab...

Страница 8: ...eceived is indicated by stickers applied to your box Your drive may also have been integrated into a computer system or subsystem sold by a third party NOTE A security sticker was applied to the top o...

Страница 9: ...Res Q X X SCSI interface board and manual X Audio cable X 2 SCSI cable X Plextor operation manual X X Warranty registration card X X Extra jumpers for setting drive switches X X CHAPTER 2 Box Content...

Страница 10: ...led software Plextor Manager and CD Res Q X X SCSI interface board and manual X Audio cable X Power cable X X SCSI cable X Plextor operation manual X Warranty registration card X X CHAPTER 2 Box Conte...

Страница 11: ...to resort to some less than secure methods to get drives back to us We have received drives in a shoebox in an unpadded express mail envelope and in a box filled with buttered popcorn We cannot assum...

Страница 12: ...to use their own sources for all the accessories If you purchased a software kit you will need to select cables and a SCSI controller The SCSI controller you own will fall into one of two groups 1 Yo...

Страница 13: ...ave an external PlexWriter 8 20 you will need to purchase an external SCSI cable Make sure at least one end of the cable has the same kind of SCSI connector as your PlexWriter The other end of the cab...

Страница 14: ...ctrical appliances that draw large amounts of current such as a high powered audio amplifier microwave oven toaster hair dryer etc Keep the area around your drive clean from dust smoke and other conta...

Страница 15: ...ejects when pressed twice Emergency Eject Hole Insert emergency eject stick paper clip or other thin rigid object to eject tray if automatic eject button does not work Turn OFF power before using this...

Страница 16: ...pers Use to select SCSI ID number parity termination or block size Leave these jumpers at their factory settings unless one or more of the following situations pertain to you SCSI ID number If you are...

Страница 17: ...ID numbers Rotate the dial to change the number If you are using more than one SCSI peripheral you may need to change your SCSI ID number see page 15 Power Switch To turn power ON OFF AC Power Input U...

Страница 18: ...e rear of the drive On an external drive settings are determined by the position of DIP switches and the rotary dial on the rear panel of the drive Fortunately we have a pretty good idea of the enviro...

Страница 19: ...a pair of needle nose pliers To add a jumper push it onto the jumper pins Extra jumpers are supplied with the PX R820Ti in addition to the three jumpers already installed at the factory CAUTION Insta...

Страница 20: ...ght a Plextor kit with a SCSI interface board both the drive and the board are SCAM compliant which means each time you turn on your computer the drive will internally reset its SCSI ID to avoid any c...

Страница 21: ...Pin 2 Pin 3 0 OFF OFF OFF 1 ON OFF OFF 2 OFF ON OFF 3 ON ON OFF 4 OFF OFF ON 5 ON OFF ON 6 OFF ON ON 7 ON ON ON For example the factory setting for SCSI ID 4 is made by installing a jumper across Pin...

Страница 22: ...he dial or DIP switches The SCSI ID number of the PX R820Te is determined by the position of the pointer on the SCSI ID rotary dial The drive will arrive with its SCSI ID set to 4 The rotary dial and...

Страница 23: ...led Term This enables or disables turns ON or OFF SCSI termination Factory setting is enabled ON See page 18 for an explanation of SCSI termination and to determine if you need to change this set ting...

Страница 24: ...cables respectively but not both In this case all devices between the host adapter and the last peripheral on the opposite end of the ribbon cable or the last peripheral at the end of your daisy chai...

Страница 25: ...pins labeled Term They are the second set of pins from the left If your drive is already installed in your computer be sure to turn off your computer before removing or reinstalling the jumpers We re...

Страница 26: ...bus mastering SCSI interface board preferably a PCI card You may have purchased a Plextor kit with such a board included If you purchased your PlexWriter 8 20 without a SCSI interface board we suggest...

Страница 27: ...ered as guidelines For more detailed instructions on how to properly install your SCSI interface board you should refer to the operation manual that you received when you purchased the board CAUTION I...

Страница 28: ...as to which slot in your system to use If you are installing an internal drive try to pick a slot that is closest to where the drive will be installed Remove the cover plate for this slot from the ba...

Страница 29: ...PX R820T OPERATION MANUAL 23 CHAPTER 8 Hardware Installation Once you have successfully inserted the board fasten it in place using the cover plate screw that you removed earlier...

Страница 30: ...in your computer If you have an external drive find an open space on your desktop The PlexWriter 8 20 should only be installed horizontally When the drive is in a vertical position the disc may not al...

Страница 31: ...available bay You must remove the small panel that covers the bay that you want to use Typically this is done after you have removed your computer s cover The panel can then be popped out by pressing...

Страница 32: ...you don t have to use mounting rails you are almost ready to finish your drive s installation However before doing so check your jumper settings one last time and be sure to record the serial number...

Страница 33: ...to the other two connectors one at the middle connector and one at the end of the cable Refer to Chapter 7 of this manual for setting the termination of the devices CAUTION It is easy to accidentally...

Страница 34: ...itional power connectors that are ready for your use Check the cable running from your power supply to your hard disk and see if it has extra connectors on it If so you can plug one of these into the...

Страница 35: ...ctions Review your current computer setup to see if potential conflicts exist If so make the necessary switch dial and or terminator changes If you are installing a single PX R820Te and you have no ot...

Страница 36: ...30 PX R820T OPERATION MANUAL PC Connection CHAPTER 8 Hardware Installation SCSI Cable SCSI Interface Board Personal Computer Y AC Power Supply PX R820Te Rear Panel...

Страница 37: ...lus cabling in external case exceeds 1 5 meters Assume cabling in external case equals about 20cm when adding up total cable length Quality of cabling is also important Use shielded cables when possib...

Страница 38: ...one set with an external kit One cable delivered with your internal drive is MPC compliant and the other has connectors designed for use with Sound Blaster sound cards The cable delivered with your e...

Страница 39: ...function should be your operating system or Plextor Your PlexWriter 8 20 acts as a CD ROM drive for the purpose of setup and installation This allows it to be easily recognized and supported by the g...

Страница 40: ...omplete remember to turn the drive s power ON before turning your computer on If you purchased a drive kit with software or a drive kit with a SCSI host adapter and software we have included a special...

Страница 41: ...ed up push the Eject button The tray drawer will slide out in 2 3 seconds 2 Lay the bare CD into the depression in the tray label side up The CD should lay flat in the drive you do not need to use the...

Страница 42: ...t that your CD R and CD ROM discs be clean Trying to record on a dirty disc may result in a failed session and ruin the disc If the disc is merely dusty you may use a commercially available dust remov...

Страница 43: ...ance or hold down the button for more than 1 second to begin a fast forward search ffwd To eject press the Stop Eject button once to stop audio play and a second time to eject the CD 2 Other alternati...

Страница 44: ...ERATION MANUAL control volume level of the signal from the rear panel audio outputs Please refer to the Plextor Manager manual for information regarding this function CHAPTER 11 How to Play Audio CDs...

Страница 45: ...NUAL 39 Stereo Mini Plug To headphone jack Audio Amplifier Audio Input RCA Type Plugs To audio out RCA Type Plugs Audio Amplifier Audio Input PX R820Ti or PX R820Te PX R820Te CHAPTER 11 How to Play Au...

Страница 46: ...will generate an error message on your computer Take note of this message Then run the test diagnostic program that is probably included with the device drivers for your SCSI interface board Follow t...

Страница 47: ...TE We encourage you to go to the Plextor web site www plextor com before attempting to contact Technical Support The answers to the most common questions callers ask can be found quickly in the Freque...

Страница 48: ...ed by your home stereo that are translated directly by your CD R drive into sound You do not need a soundboard to hear this audio You can hear this audio by plugging a set of headphones or powered spe...

Страница 49: ...er for assistance Soundboard Volume Low If when playing an audio CD you do not hear sound even though everything appears to be functioning normally busy light on drive flickers the time counter on you...

Страница 50: ...errors while reading them you may have a bad PhotoCD disc Try another PhotoCD disc If it works you should have the defective disc replaced Symptoms Additional Symptom Invalid drive specification Erro...

Страница 51: ...er The SCSI interface board may be in conflict with another peripheral in your computer Normally this conflict can be settled by selecting a different address for the SCSI interface board In some case...

Страница 52: ...onflict by doing the following 1 Type the following line into your CONFIG SYS file DEVICE C DOS SETVER EXE 2 Switch to the DOS prompt 3 Type the following SETVER MSCDEX EXE 4 01 Then press the Enter k...

Страница 53: ...ike this DEVICE C SCSI ASPI8DOS SYS ASPI Manager for AHA2940 controller DEVICE C SCSI ASPICD SYS D DEVICE_NAME ASPI Manager CD ROM driver or When using the Plextor driver PLEXTOR SYS instead of ASPICD...

Страница 54: ...CD R Drive and the SCSI Interface Board Inspect the cable drive and interface board for recessed broken or bent pins If a ribbon cable is used inspect for any signs of distress such as kinking Ensure...

Страница 55: ...bbon cable is used inspect for any signs of distress such as kinking Ensure the red stripe side of the ribbon cable plugs into Pin 1 on both the drive and the interface board Improper SCSI Bus Termina...

Страница 56: ...r and check that the SCSI controller and the CD RW drive are recognized Symptom Additional Symptom CDR101 Not Ready Errors occur intermittently Reading Drive X Possible Causes and Solutions Defective...

Страница 57: ...rprints contaminants or deep scratches on the disc s surface may prevent the drive from reading or writing data Read Chapter 10 to learn how to handle and clean discs You should also review the low pe...

Страница 58: ...oard uses memory mapped addressing or has a BIOS exclude the addresses from the memory manager See your SCSI interface board instruction manual Incorrect Version of Microsoft CD ROM Extensions Version...

Страница 59: ...r a replacement In DOS or Windows 3 x 95 98 NT use Plextor Manager to lower the drive speed Symptom Low performance of CD ROM application software Possible Cause and Solution Drive Automatically Set t...

Страница 60: ...e corrected by selecting another SCSI address normally addresses 1 to 6 for your CD R drive NOTE The Macintosh s hard disk uses address 0 and its internal SCSI adapter uses address 7 Bad connection be...

Страница 61: ...If your Macintosh is using System 7 and is in Virtual Mode it may exhibit slow performance during real time graphics and animation This is because your hard disk drive and CD R drive must use your com...

Страница 62: ...s to the most common types of problems fielded by our technical support staff You may also wish to refer to the Frequently Asked Questions FAQ section of our web site to assist you in troubleshooting...

Страница 63: ...886 3935 and select the technical support extension Before You email Log On FAX Call Knowledge is power or so some say Empower our technical support folks with information This will save both you and...

Страница 64: ...r e g CD ROM scanner fax board network board Returns You must receive an RMA Returned Materials Authorization number from our Technical Support Department before any Plextor CD R drive can be returned...

Страница 65: ...reativelabs com Creative Digital Research 408 255 0999 408 255 1011 Windows UNIX software for CD R www cdr com Diamond 800 468 5846 408 325 7408 408 524 9301 Soundboards www diamondmm com DPT 407 830...

Страница 66: ...at Once Disc at Once Multisession Fixed and Variable Packet Writing Recommended Taiyo Yuden TDK Ricoh Mitsui Kodak Fuji Hitachi Sony Media Imation Philips Performance Data Transfer Rate CLV Write CAV...

Страница 67: ...Internal Jumper Switch External DIP Switch Audio Output Internal Stereo Analog Output Molex Connector L G G R MPC3 Standard External Stereo Analog Output RCA Jacks Jumper Switches Internal SCSI ID Pa...

Страница 68: ...tructions and Background If the Quick Install description above does not work this section will tell you a little about the Windows 95 98 operating system help you figure out what your current system...

Страница 69: ...st computer stores now It is possible that you have a PCI SCSI controller which means you are in really good shape especially if you have already installed Windows 95 98 So let s say your computer is...

Страница 70: ...have a PCI class SCSI controller to provide Plug and Play BIOS Go to the section titled Non Plug and Play Installation page 68 3 You did not buy a Plextor kit and have an older SCSI board that is not...

Страница 71: ...vailable to complete your Plug and Play environment Turn on your computer and your system should automatically detect and configure your SCSI controller When you start Windows 95 98 it will then recog...

Страница 72: ...ctly there are four likely problems 1 You might have overlooked our instructions to use the Plextor Manager to get the necessary driver support for your SCSI controller If you used the Windows 95 98 d...

Страница 73: ...ay have loaded a non SCAM capable version of the file If the file did not exist you will have to contact the SCSI controller manufacturer to obtain the necessary file you might first look through your...

Страница 74: ...l for instructions on installing your SCSI controller cabling and CD R drive If your non PCI controller has Plug and Play features but your computer system is not supporting Plug and Play you will nee...

Страница 75: ...ect file is hopefully located on a disk provided with the controller We suggest you try using this disk supplied by the manufacturer of your SCSI controller rather than inserting the Windows 95 98 dis...

Страница 76: ...ed SCAM capable controller is not being supported properly by Windows 95 98 If you used the Windows 95 98 disk or CD to get support for the controller it may not have existed or it may have loaded a n...

Страница 77: ...d of the SCSI ribbon cable and the SCSI controller at the other end of the cable Your CD R drive ships from the factory with termination enabled so everything should be fine If you put another SCSI de...

Страница 78: ...our machine by selecting Shut Down from the Start button Select Restart the computer and select Yes This will reboot your computer with the new configuration Troubleshooting If you followed the previo...

Страница 79: ...ay environment no Plug and Play BIOS on the motherboard and your interface card is not PCI but is SCAM capable refer to Install Hardware in the Non Plug and Play Installation section on page 68 If you...

Страница 80: ...cting My Computer If a CD ROM drive icon is shown in this Window everything should be functioning properly If not then support for your SCSI controller did not load properly Windows 95 98 can t look t...

Страница 81: ...extor device driver and subsequently encounter any problems your first step should be to disable the driver To disable Plextor s DOS Windows driver click on the Start button From the pop up menu selec...

Страница 82: ...operly you can use the Windows 95 98 Add Hardware Wizard in an attempt to load the required support Access My Computer open Control Panel then double click on the Add New Hardware icon and follow the...

Страница 83: ...fessional quality eight speed CD ROM drive Many award winning drives followed The PlexWriter you now own represents the highest achievement from the CD ROM technology leader SKC is also a leading manu...

Страница 84: ...eneration PX 63CS 65CS 1995 900KB sec 145ms 256K 8th generation PX 43CE 45CE 1995 675KB sec 130ms 256K 9th generation PX 83CS 85CS 1996 1200KB sec 115ms 256K 10th generation PX 12CS 12TS 1996 1 8MB se...

Страница 85: ...liable for direct special or consequential damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense or inconvenience...

Страница 86: ...80 PX R820T OPERATION MANUAL...

Страница 87: ......

Страница 88: ...0 1838 FAX 408 986 1010 BBS 408 986 1569 Toll Free 800 886 3935 PLEXTOR Japan 8F Kyodo building 1 4 21 Yaesu Chuou ku Tokyo Japan 103 Web Site www plextor co jp Phone 81 3 3517 8061 FAX 81 3 3517 8065...

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