Section 5. Maintenance and Troubleshooting
PlexWriter 40/12/40U Installation and Users Manual
29
Troubleshooting: Writing CD-R and CD-RW Discs
Troubleshooting: Writing CD-R and CD-RW Discs
Symptom
Possible Causes
Solutions
Network is being used.
Mouse was moved or
Windows screensaver
activated while writing.
Other applications are
running.
Power save mode is
active.
If necessary, enable BURN-Proof
in the recording software. (Some
software packages have BURN-
Proof support for the PlexWriter
drive permanently on, while other
software allows the user to select
whether it is on or off.)
If your software does not support
BURN-Proof and problems occur
when writing, reduce the load on
CPU resources. Some ways to do
this are:
Log off from the network.
Don’t use the mouse.
Disable the screensaver or
power save mode.
Exit all other applications.
Shortage of PC
memory. If there is
insufficient main
memory in the PC,
data may be swapped
to the hard disk, and
this can cause a buffer
underrun.
If necessary, enable BURN-Proof
in the recording software.
Increase the PC’s main memory
capacity.
Automatic thermal
recalibration triggered.
Some high-speed hard
disks are equipped with
an automatic thermal
recalibration function.)
Turn off automatic thermal
recalibration for the hard disk.
Use another hard disk.
Writing error
occurs.
Defective CD-R or CD-
RW media. CD-R or
CD-RW media may be
dirty, scratched, or
damaged.
Try the recording again, using
another CD-R or CD-RW disc.
