Section 5. Maintenance and Troubleshooting
26
PlexWriter 40/12/40U Installation and Users Manual
Troubleshooting
If you have problems during or right after installation of your PlexWriter drive, use
these tips to help find the problem. You can also use these charts to help find
problems that develop in existing installations.
Start here if you're a PC user. If you have a Macintosh, start with page 35 and come
back here if you don't find the answer on that page.
Troubleshooting: General
Troubleshooting: General
Symptom
Possible Causes
Solutions
PlexWriter does
not respond (no
LED light; eject
button does not
work).
No power.
Ensure the power cable is
connected securely to the
PlexWriter’s AC Adapter.
No power.
Ensure the power cable is
connected securely to the
PlexWriter’s AC Adapter.
When the computer’s power is
turned ON, confirm that the
PlexWriter’s indicator LED is
illuminated briefly, then is
extinguished.
Wrong AC Adapter.
Use only the AC Adapter shipped
with your PlexWriter.
PlexWriter not
recognized by
computer.
Disc does not
rotate in
PlexWriter drive.
USB cable isn’t
connected.
USB cable connection is required
for operation. Ensure that the USB
cable is securely inserted, and is
not damaged.
Tray is locked by
mastering software.
Refer to application
documentation on how to unlock
the eject feature.
Cannot eject tray.
CD was not properly
set into tray and is
stuck.
Turn OFF the computer power.
Then, at the PlexWriter’s front
panel, insert a thin object such as
the emergency eject tool or a
paper clip into the emergency
eject hole and eject the tray.
