PlexWriter 40/12/40U Installation and Users Manual
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5. Maintenance and Troubleshooting
This chapter explains maintenance and troubleshooting procedures for your
PlexWriter drive.
With proper maintenance, you can prevent problems. If problems arise, you can
often solve many simple problems on your own, rather than wait for assistance from
a Plextor representative.
TIP: Read all of the section that pertains to you (PC or Macintosh). Many of the
problems discussed happen only rarely, and others may seem as if they do not
pertain to you. However, if you are familiar with the variety of problems that can
occur, you will be better prepared to deal with them if they do occur.
Upgrading Firmware
Plextor creates firmware revisions to meet the particular needs of large computer
manufacturers, and to include the latest parameters for Plextor-tested media. It is rare
that these changes will substantially affect the performance or operation of your
PlexWriter drive. However, we advise that our customers always update drives with
the latest available firmware. Before troubleshooting a possible problem with your
drive please make sure to visit our web site at www.plextor.com to check if you have
the latest firmware.
To obtain new firmware for your PlexWriter drive:
1.
Go to the Plextor web site at www.plextor.com.
2.
Look for firmware upgrades in the Support area, on the Downloads page. There
is a description of the latest firmware revision and its intended use.
3.
Download the firmware to your computer.
To upgrade firmware:
1.
Terminate any other applications before upgrading firmware.
2.
Double-click the executable file (the filename ends in “.EXE”) that you
downloaded from Plextor’s web site. This runs the file.
3.
Accept all defaults by continuing to click on the “Next” button. While the new
firmware is being loaded to the PlexWriter 40/12/40U drive, you can see the
front-panel LED indicator is blinking. When firmware has been updated, you see
the message:
Firmware update has completed.
4.
Reboot your computer to complete the firmware upgrade.
