Appendix C: Technical Support
70
PlexWriter 12/4/32 Operation Manual
Before You E-mail/Log On/FAX/Call
Please gather as much of the following information as possible before contacting us.
•
The serial number and TLA number of your PlexWriter. Your serial number can
be found both on the warranty card that accompanied the drive and on a label on
the drive itself. The TLA number appears both on the drive label and on a sticker
at the rear of internal drives.
•
The version of Plextor Manager you are using, if applicable.
•
The latest version of firmware you loaded onto the drive, if applicable.
•
The version of the Windows, Mac, or UNIX operating system you are using.
•
The brand name and model number of your computer (e.g., Dell 466/NP, Micron
P66PCI Powerstation, ALR Evolution V, Apple Macintosh, Performa 575, etc.).
•
The type of VGA, Super VGA, or other graphics board you use.
•
Brand name and model number of any other peripherals you have installed or
connected to your computer (e.g., CD-ROM, scanner, fax board, network board).
•
For PlexWriter SCSI drives, the name and model number of your SCSI interface
board (e.g., Adaptec AHA-2940, Advansys ABP-930UA).
•
For PlexWriter SCSI drives, the version of the software device drivers, if any,
that came with your SCSI interface board (this typically is found on the label of
the floppy disk which contains the device drivers).
Returns
You must receive an RMA (Returned Materials Authorization) number from our
Technical Support Department before any Plextor drive can be returned for repair or
replacement. Any drive sent to Plextor without an RMA number will not be
accepted. Drives must be sent postage prepaid. We recommend that you insure your
shipment, as Plextor cannot be held responsible for any damage that may occur
during shipment.
