Section 5. Maintenance and Troubleshooting
PlexWriter 12/4/32 Operation Manual
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Symptoms
PlexWriter does not respond (e.g., lights or eject button are not operational).
Possible Cause #1
•
No power.
Solution #1
•
Ensure the power cable is connected securely to the PlexWriter’s power
connector.
•
Try a different power cable.
Possible Cause #2
•
SCSI cable isn’t connected properly.
Solution #2
•
Ensure that the SCSI cable is securely inserted, and is not damaged.
•
Check the connector pins to ensure they are not bent.
Symptoms
Cannot eject tray.
Possible Cause #1
•
Tray is locked by Plextor Manager software.
Solution #1
•
Refer to Plextor Manager manual how to unlock the eject feature.
Possible Cause #2
•
CD was not properly set into tray and is stuck.
Solution #2
•
At the PlexWriter’s front panel, insert a thin object such as a paper clip into the
emergency eject hole and eject the tray.
Possible Cause #3
•
Other software has control of the drive and has locked the tray.
Solution #3
•
Close all programs that are running. Then try ejecting the tray again.
•
Restart the computer, then try ejecting the tray again.
