Piusi CUBE B.SMART, Инструкция по установке, эксплуатации и обслуживанию

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Installation, use and maintenance
M0546
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21.3 PROBLEMS WITH THE SMARTPHONE APP
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
APP signals
that the driver
is not enabled
The manager didn’t enable the driver to
the dispenser
The MANAGER enables the driver to
the dispenser via WebAPP in the section
dedicated to drivers
Dispensing
from
smartphone is
not present in
the cloud
Dispensing was made with the smartphone
with data connection disabled or in an
area with poor 2G/3G/4G coverage
Dispensing will be in the cloud as soon
as the APP is opened in an area with
2G/3G/4G coverage. In the meantime
it will be stored on the memory of the
smartphone and also in the memory of
the dispenser
APP does
not see the
controller, but
Bluetooth is
active
Bluetooth module on the smartphone is
not compatible with the Bluetooth module
of the dispenser
The Bluetooth module of the dispenser
is compatible with all smartphones that
feature the Bluetooth version 4.0 or later
(smartphones from 2011 onwards)
Dispenser occupied by another driver The dispenser will be visible from the
smartphone only when the driver who is
using it has finished operations
22 FAQ
1 If a driver changes smartphone,
is it necessary to create a new
account for that driver or can
he continue to use what he
already had?
If the driver changes smartphone, he must notify the site
manager, who will delete / reset the smartphone - driver
association in the WebApp (procedure described in the manual
of the WebApp, chapter “DRIVER DETAIL”).
The driver can then log in from the APP installed on the new
smartphone.
IMPORTANT After the manager has deleted the smartphone - driver
association, the driver is obliged to access with a smartphone
other than the previous one, because access with his
credentials is prevented on the old device. To be able to
access with the old smartphone, you must first access with a
new smartphone, then be reset as user and finally enter with
the initial smartphone
2 What if a driver loses his
smartphone?
If the driver loses his smartphone, it is necessary to notify the
site manager, who will immediately remove the smartphone -
driver association. The procedure to be followed is the same as
that indicated in question 1.
3 What if the APP reports
that the smartphone is not
recognized?
Generally it is an error shown when
the driver has changed smartphone
but has kept the same phone number
and the site manager has not reset
the user.
In this case the driver must contact
the manager and inform him
of the error shown by the APP.
The manager will remove the
smartphone - driver association to
allow the driver to login from the
new smartphone. The procedure to
be followed by the manager is the
same as that indicated in question
1 (see also the WebApp manual,
chapter “DRIVER DETAIL”)