PIT BOSS® GRILLS
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ENGLISH
TROUBLESHOOTING
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When
your Pit Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, maintenance,
cleaning, or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM
CAUSE
SOLUTION
No Power Lights On The
Control Board
Not connected to power
source
Ensure unit is plugged into a working power source. Ensure a minimum 10 amp
service. Ensure all wire connections are firmly connected and dry.
Fuse blown on the control
board
Remove the access panel. Press in plastic tabs holding the control board in
place and carefully pull controller inside the hopper to release control board.
Check the fuse for a broken wire or if the wire has turned black. If yes, fuse
needs to be manually replaced.
Faulty control board
Control Board needs to be replaced. Contact Customer Care for a replacement
part.
Fire in burn pot will not
light
Auger not primed
Before the unit is used for the first time or anytime the hopper is completely
emptied out, the auger must be primed to allow pellets to fill the auger tube.
If not primed, the igniter will timeout before the pellets reach the burn pot.
Follow Auger Priming Procedure.
Grill will not achieve
or maintain stable
temperature
Insufficient air flow through
burn pot
Check burn pot for ash build-up or obstructions. Follow Care and Maintenance
instructions for ash build-up. Check fan. Ensure it is working properly and air
intake is not blocked. Follow Care and Maintenance instructions if dirty. Check
auger motor to confirm operation, and ensure there is no blockage in the
auger tube. Once all the above steps have been done, start the grill and wait
for 10 minutes. Check that the flame produced is bright and vibrant.
Ash Box not installed
properly
Check inside the grill barrel to verify placement of the removable Ash Box
from under the grill barrel has a good seal. Follow Care and Maintenance
instructions for ash build-up, proper fastening of the buckle latch, and correct
installation. Contact Customer Care for a replacement part if damaged.
Lack of fuel, poor fuel
quality, obstruction in feed
system
Check hopper to check that fuel level is sufficient, and replenish if low. Should
the quality of hardwood pellets be poor, or the length of the pellets too long,
this may cause an obstruction in the feed system. Remove pellets and follow
Care and Maintenance instructions.
Grill probe (sensor)
Check status of Grill Probe (Sensor). Follow Care and Maintenance instructions
if dirty. Contact Customer Care for a replacement part if damaged.
Grill Temperature on
Smoke (S) is too high
"P" Setting is too low
Push the "P" SET button and increase the "P" setting.
Actual temperature will
not adjust
Grill Probe dirty
Check status of Grill Probe. Follow Care and Maintenance instructions if dirty.
Grill produces excess or
discolored smoke, food is
discolored from smoke
Grease build-up
Follow Care and Maintenance instructions.
Hardwood pellet quality
Remove moist hardwood pellets from hopper. Follow Care and Maintenance
instructions to clean out. Replace with dry hardwood pellets.
Burn pot is blocked
Clear burn pot for moist hardwood pellets. Follow Auger Priming Procedure.
Insufficient air intake for fan
Check fan. Ensure it is clean, working properly, and air intake is not blocked.
Follow Care and Maintenance instructions if dirty.
Frequent flare-ups
Cooking temperature
Attempt cooking at a lower temperature. Grease does have a flash point. Keep
the temperature under 176°C / 350°F when cooking highly greasy food.
Grease build-up on cooking
components
Follow Care and Maintenance instructions.
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