ENGLISH
22
TROUBLESHOOTING
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful. For FAQ, please visit
www.pitboss-grills.com
. You may also contact your local Pit Boss® authorized dealer or contact Customer Care for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance, or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM
CAUSE
SOLUTION
No Power Lights On
The Control Board
Not Connected To Power
Source
Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum 10 Amp
service (see
Electric Wire Diagram
for access to electric components) Ensure all wire connections are
firmly connected and dry.
Fuse Blown On The
Control Board
Remove the two screw on the controller on the front of the hopper to access the back of the
controller. Check the fuse for a broken wire or if the wire has turned black. If yes, fuse needs to be
manually replaced.
The GFCI outlet has
been tripped.
Remove access panel (see
Electric Wire Diagram
for diagram), and ensure all wire connections are
firmly connected and dry. Ensure GFCI is a minimum 10 Amp service.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Care for a replacement part.
No Fire in the Burn
Pot
Auger Not Primed
Before the unit is used for the first time or anytime the hopper is completely emptied out, the auger
must be primed to allow pellets to fill the auger tube. If not primed, the Igniter will timeout before
the pellets reach the Burn Pot. Follow
Auger Priming Procedure
.
Igniter Not Installed
Correctly
Remove cooking components from the main barrel. Visually confirm that the Igniter is protruding
approximately 13mm / 0.5 inches in the Burn Pot. If not operating properly, call Customer Care for
assistance or a replacement part.
Readout of Actual
Temperature Doesn't
Update
Grill probe dirty
Follow care and maintenance instructions.
Grill Will Not Achieve
Or Maintain Stable
Temperature
Insufficient Air Flow
Through Burn Pot
Check Burn Pot for ash build-up or obstructions. Follow
Care and Maintenance
instructions for
ash build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care
and Maintenance
instructions if dirty. Once all the above steps have been done, start the grill, set
temperature to SMOKE and wait for 10 minutes. Check that the flame produced is bright and vibrant.
Lack Of Fuel, Poor Fuel
Quality, Obstruction In
Feed System
Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of
hardwood pellets be poor, or the length of the pellets too long, this may cause an obstruction in the
feed system. Remove pellets and follow
Care and Maintenance
instructions.
Grill Probe
Check status of grill probe. Follow
Care and Maintenance
instructions if dirty. Contact Customer Care
for a replacement part if damaged.
Weather or Exterior
Temperature
In cold conditions use a Pit Boss® Insulated Blanket or keep out of blowing winds. In hot conditions
keep the grill unit in a shaded area.
Grill Produces Excess
Or Discolored
Smoke
Grease Build-Up
Follow
Care and Maintenance
instructions.
Hardwood Pellet Quality Remove moist hardwood pellets from hopper. Follow
Care and Maintenance
instructions to clean
out. Replace with dry hardwood pellets.
Burn Pot Is Blocked
Clear Burn Pot for moist hardwood pellets. Follow
Auger Priming Procedure
.
Insufficient Air Intake
For Fan
Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care and Maintenance
instructions if dirty.
Frequent Flare-Ups
Cooking Temperature
Attempt cooking at a lower temperature. Grease does have a flash point. Keep the temperature under
176°C / 350°F when cooking highly greasy food.
Grease Build-Up On
Cooking Components
Follow
Care and Maintenance
instructions.