110
13
FAQ
AVNavigator
Symptom
Causes
Remedy
AVNavigator cannot be
installed.
An error message may appear
if there are not enough system
resources available.
Re-start the PC, then start install with no other applications
active.
Installation of AVNavigator may fail
because of incompatibilities with
other applications.
Try the following, in the order indicated.
1. If there are any other applications active, exit the other
applications and try to start install again.
2. If that does not work, try restarting your PC, then start
install with no other applications active.
AVNavigator does not inter-
act well with the receiver.
The receiver’s power is not turned
on.
Turn the receiver’s power on. (Wait about 60 seconds after
the power turns on for network functions to start.)
After this, press
Detection
in AVNavigator to redetect the
receiver.
The receiver or computer is not con-
nected to the LAN.
Connect a LAN cable to the receiver or computer (
page 40
).
After this, press
Detection
in AVNavigator to redetect the
receiver.
The router’s power is off.
Turn the router’s power on.
After this, press
Detection
in AVNavigator to redetect the
receiver.
AVNavigator’s network settings are
not correct.
If your router does not support DHCP or UPnP, the receiv-
er’s IP address must be set in AVNavigator. First set the
IP address on the receiver, then set the same address in
AVNavigator (
page 99
).
After this, press
Detection
in AVNavigator to redetect the
receiver.
Network connections could be
restricted due to the computer’s net-
work settings, security settings, etc.
Check the computer’s network settings, security settings,
etc.
After this, press
Detection
in AVNavigator to redetect the
receiver.
When the operating instructions
interactive mode is changed, the
settings may not be transferred to
the browser, causing AVNavigator to
stop interacting.
Either refresh the page’s display using the browser’s
refresh button or display a different page from the links so
that the setting is transferred.
When the
Wiring Navi
,
Operation Guide
,
Interactive Manual
,
Glossary
or
Software Update
is
launched, a warning about
security protection appears
on the browser.
This is because of the browser’s
security function.
This is not a problem. Perform the operation to authorize
the blocked contents.
Operation Guide
does not
display properly.
Adobe Flash Player 10 is not
installed, or its version is too old.
Download Adobe Flash Player from the Adobe site (http://
www.adobe.com/downloads/). If your version is old, update
it.
Software updating does not
operate well.
There may be a problem with your
Internet Service Provider’s network.
Contact your contracted provider.
USB interface
Symptoms
Causes
Remedies
The folders/files stored on a
USB memory device are not
displayed.
The folders/files are currently stored
in a region other than the FAT (File
Allocation Table) region.
Store the folders/files in the FAT region.
The number of levels in a folder is
more than 9.
Limit the maximum number of levels in a folder to 9 (
page
52
The audio files are copyrighted.
Copyrighted audio files stored on a USB memory device
cannot be played back (
page 52
A USB memory device is
not recognized.
The USB memory device does not
support the mass storage class
specifications.
Try using a USB memory device compatible with the mass
storage class specifications. Note that there are cases
where even the audio files stored on a USB memory device
compatible with the mass storage class specifications are
not played back on this receiver (
page 52
Connect the USB memory device and switch on this
receiver (
page 41
).
A USB hub is currently being used.
This receiver does not support USB hubs (
page 52
This receiver recognizes the USB
memory device as a fraud.
Switch off and on again this receiver.
Reconnect the USB device with the receiver switched off.
Change to an input other than iPod/USB, then set the input
back to iPod/USB.
A USB memory device is
connected and displayed,
but the audio files stored
on the USB memory device
cannot be played back.
Some formats of USB memory
devices, including FAT 12, NTFS, and
HFS, cannot be played back on this
receiver.
Check whether the format of your USB memory device is
either FAT 16 or FAT 32. Note that the FAT 12, NTFS, and
HFS formats cannot be played back on this receiver (
page
52
The file format cannot be properly
played back on this receiver.
See the list of file formats that can be played back on this
receiver (
page 53
).
iPod
Symptoms
Causes
Remedies
iPod is not recognized.
This receiver recognizes the iPod as
a fraud.
Switch off and on again this receiver.
Reconnect the iPod with the receiver switched off.
Change to an input other than iPod/USB, then set the input
back to iPod/USB.
Network Standby
is set to
ON
.
Set
Network Standby
to
OFF
, turn off the receiver’s
power, turn the power back on, then connect the iPod
(
page 100
