Additional information
09
49
En
Troubleshooting
Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this component, check the
points below. Sometimes the trouble may lie in another component. Inspect the other components and electrical appliances being used. If
the trouble cannot be rectified after checking the items below, please contact customer services. In the US, call Toll Free (800) 421-1404.
(Telephone lines are open Monday through Friday 6:00 AM to 4:30 PM (Pacific Time) and Saturday 8:00 AM to 4:30 PM (Pacific Time).) In
Canada, call Local (905) 479-4411, or Long di1(877) 283-5901. (Telephone lines are open Monday through Friday 9:00 AM to 5:15 PM
(EST).)
Playback
Problem
Remedy
The disc won’t play or is automatically
ejected after loading.
• Make sure the disc is free from dirt and dust and is not damaged (see
Taking care of your player and
discs
on page 46).
• Make sure the disc is loaded with the label side face-up and aligned properly in the disc tray guide.
• Incompatible region: If the region on a BD-ROM or DVD-Video disc does not match the region on the
player, the disc cannot be used (see
BD-ROM regions
and
DVD-Video regions
on page 10).
• Condensation inside the player: Allow time for condensation to evaporate. Avoid using the player
near an air-conditioning unit.
• Make sure the disc is compatible with this player (see
Disc/content format playback compatibility
on
page 8).
Picture freezes and the front panel and
remote control buttons stop working.
• Press
(stop), then start playback again (
(play)).
• Press the front panel
STANDBY/ON
button to switch the power off, then switch back on and
restart playback. If the power fails to switch off, press and hold
STANDBY/ON
for 20 seconds until
the power switches off. Then switch on again by pressing
STANDBY/ON
.
• Unplug from the wall socket, then plug back in and switch on again by pressing
STANDBY/ON
to
switch the player on.
No picture/No color.
• Incorrect video connections: Check that connections are correct and that plugs are inserted fully.
Also check the video cable for damage.
• TV/monitor or AV amplifier settings are incorrect: Check the instruction manual of the connected
equipment.
• Depending on your display, some of the settings may result in the picture disappearing. In this case,
press
OUTPUT FORMAT
repeatedly until the picture re-appears. (see
Changing the video output
format
on page 14).
• Some BD-ROM discs output video only over HDMI.
The video output is set to 720p/1080i/
1080p, but the actual output is 480i or
480p.
• For copy-protection purposes, DVD-Video and some BD-ROM discs output 480i/480p over the
component output.
Screen is stretched or aspect does not
change.
• The
TV Aspect Ratio
or
4:3 Video Out
setting in the Initial Settings menu is incorrect. See
TV Aspect
Ratio
and
4:3 Video Out
on page 41 for how to set these correctly for your TV/monitor.
• When
Output Format
is set to
720p
,
1080i
or
1080p
, video is output in 16:9 Widescreen format even
if
TV Aspect Ratio
is set to
4:3 (Standard)
.
Picture disturbance during playback or
dark image.
• This player is compatible with Macrovision System copy guard. Some discs include a copy
prevention signal, and when this type of disc is played back, stripes etc., may appear on some sections
of the picture depending on the TV. This is not a malfunction.
• Due to the player’s copy protection circuits, connection of this device through a VCR or an AV
selector may cause picture problems. This is not a malfunction.
No audio, or audio is distorted.
• No audio is output during slow motion playback or when scanning contents.
• Check your amplifier/receiver’s settings (volume, input function, speaker settings, etc.).
• Check that the disc is free from dust and dirt, and that it is not damaged (
Taking care of your player
and discs
on page 46).
• Check that all interconnects are firmly inserted.
• Check that the plugs and terminals are free of dirt, oxide, etc. and clean if necessary. Also check the
cable for damage.
• Make sure the player’s output is not connected to the amplifier’s phono (turntable) inputs.
• Check the
Audio Output Mode
on page 43. If this is set to
5.1 Channel
, output from the
AUDIO OUT
(2ch)
jacks will be incorrect.
• Check the
Speaker Setup
on page 45.
• For copy-protection purposes, some BD-ROM discs only output audio over optical/coaxial and
HDMI.
The analog audio is OK, but there appears
to be no optical/coaxial digital audio
signal.
• Check that the
Dolby Digital Out
and
DTS Out
settings (see
Audio Out
on page 42) are suitable for
your amplifier/receiver—check the instruction manual that came with your amplifier/receiver (also
check that the output settings on your amplifier/receiver are correct).
