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C h a p t e r 5

T r o u b l e s h o o t i n g

Customer Support

We are dedicated to providing you with quality support and customer service. When you have a question about your
Pioneer DVD Recorder with TiVo:

1.

Use this chapter.

2.

Use the troubleshooting in the User’s Guide.

It contains troubleshooting on the following topics:

3.

Use online support.

Check online customer support at

www.pioneerelectronics.com

. You’ll find Frequently Asked Questions, step-

by-step troubleshooting, and the ability to get interactive help from expert users.

4.

Call Customer Support.

After checking Troubleshooting and online Customer Support, call Pioneer Customer Support at

1-800-421-1404 if you need help with connecting your Recorder to other equipment, Guided Setup or connections to the TiVo
service, a Recorder that does not function properly, or other questions regarding the Recorder, TiVo Basic

TM

service, or the remote

control.

For questions about TiVo Plus

TM

service, or to upgrade to TiVo Plus service, call 1-877-367-8486.

• The Recorder’s Connections

• Channels

• Live TV

• The TiVo Service

• Recording Programs

• Parental Controls

• Audio/Video

• Networking

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Содержание 2

Страница 1: ...Installation Guide Installation Guide Register your Recorder at www pioneerelectronics com 4 7 ...

Страница 2: ...Pioneer DVD Recorder with TiVo ...

Страница 3: ...ion DTS and DTS Digital Out are registered trademarks of Digital Theater Systems Inc Manufactured under license from Dolby Laboratories Dolby and the double D symbol are trademarks of Dolby Laboratories All other trademarks are the properties of their respective owners Compatibility of this unit with progressive scan TVs This player is compatible with progressive video Macrovision System Copy Guar...

Страница 4: ...le Box o Satellite Receiver 16 Chapter 3 Additional Setup Examples 19 Setup 3 Watching One Channel While Recording Another 20 Setup 4 Both a Satellite Box and an RF Program Source 22 Setup 5 Both a Cable Box and a Satellite Receiver 24 Setup 6 Cable or Satellite Box A V Receiver and Game Console 26 Connecting a VCR or a Video Camera 29 Chapter 4 Setting Up the Remote Control 31 Introduction 32 Ins...

Страница 5: ...iv Chapter 5 Troubleshooting 39 Customer Support 40 Troubleshooting 41 Appendix A Front and Back Panel Reference 47 Front Panel Reference 48 Back Panel Reference 51 Index 55 ...

Страница 6: ...APTER 1 Getting Started FCC NOTE Federal Communications Rule 2 Dear Customer 3 Using This Guide 4 Cables and Accessories 6 Connecting to the Phone Line 8 Using Your Recorder with a Cable or Satellite Box 9 ...

Страница 7: ...one network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operati...

Страница 8: ...3 D e a r C u s t o m e r 1 Dear Customer ...

Страница 9: ...able or satellite service to your TV You get the sounds and pictures to your TV by using cables These make a path over which the pictures and sounds travel to your TV The choice of cables may seem overwhelming but they all perform the same function they transfer sounds and pictures to your TV at varying levels of quality All of your equipment has connectors or places where cables can be connected ...

Страница 10: ...r antenna or cable and want to watch one channel while recording another Setup 3 Watching One Channel While Recording Another p 20 You have both a satellite box and antenna or both a satellite box and cable without a cable box Upgrade to TiVo Plus service required Setup 4 Both a Satellite Box and an RF Program Source p 22 You have both a cable box and a satellite receiver Upgrade to TiVo Plus serv...

Страница 11: ...ant to purchase these additional cables for some setups 3 If you have a DIRECTV satellite receiver with a 9 pin Data connector or a Motorola GIDCT2000series cable box use this cable See page 9 for more information and tips about Serial and IR Control RF Coaxial cable S Video cable not supplied Optical Digital Audio cable Component Video cable not supplied Component Video cable S Video cable Live S...

Страница 12: ...nectors are S Video input and output and component video output S Video provides a higher quality signal than composite and component video is better still providing the highest quality video signal generally available in consumer electronics Premium Audio The Recorder s premium audio connector is an optical digital audio output Using digital audio can make a difference if you are watching DVDs wi...

Страница 13: ...e cord that comes with the Recorder to connect it to a phone jack Phone cords longer than 25 feet are readily available at most hardware or electronics stores Your cable or satellite box may require a connection to your phone line too To connect both the Recorder and your cable or satellite box to the same phone jack plug the provided phone line splitter into the phone jack After you complete Guid...

Страница 14: ...ivers have alternative connections that you may be able to try You will need to purchase an additional cable or accessory available from www tivo com store for these types of connections If your DIRECTV satellite receiver has a 15 pin connector like this you can connect the Serial Control cable by using a 15 pin adapter Some satellite receivers for the DIRECTV service have a Home Control connector...

Страница 15: ...nsistent try optimizing the IR Control connection see below Optimizing the IR Control connection The IR Control cable works better if its emitters and the IR window on the cable or satellite box are shaded from other infrared signals You can create an IR cover to decrease the interference from other signals This solution may help if changing channels with an IR Control cable is unreliable or incon...

Страница 16: ...tellite box because signal interference can enter from anywhere in the window For some cable and satellite boxes covering the entire IR window will include covering the controls on the front In that case you won t be able to use the controls nor will you be able to control the cable or satellite box with its remote However we recommend using only your Recorder remote control to change the channel ...

Страница 17: ...12 C h a p t e r 1 G e t t i n g S t a r t e d ...

Страница 18: ...2 CHAPTER 2 Common Setup Examples Setup 1 Antenna or Cable No Cable Box 14 Setup 2 Cable Box or Satellite Receiver 16 ...

Страница 19: ...e audio video cables shown here are for example only For the best video signal you may want to use Component Video cables instead See page 7 To add a VCR see page 29 To add a game console use the audio video cable that came with your game console to connect from the audio video output on the game console to an audio video input on the TV You do not need to connect your game console to your Recorde...

Страница 20: ...connect your Recorder to a home network and use a shared broadband Internet connection instead of a phone line to connect to the TiVo service See Chapter 8 Connecting to a Home Network in the User s Guide 4 Plug in all power cords 5 Turn on your TV If you do not see the Welcome screen displayed use the Input Source or TV Video button on your TV to select the correct audio video source Press the bu...

Страница 21: ...u do not need to connect your game console to your Recorder AC IN Antenna In Television Audio Video Out Serial RF Out RF In Cable Box or Satellite Receiver INPUT VIDEO R L 3 4 6 1 8 2 8 Recorder Before you begin Be sure to refer to the information in Chapter 1 of this guide Make sure that all your equipment is turned off and that the Recorder is unplugged The audio video cables shown here are for ...

Страница 22: ...9 pin data connector or a Motorola General Instruments DCT2000 series cable box If you choose the Serial Control cable continue with step 6 For any other satellite receiver or cable box choose the IR Control cable and skip to step 7 6 Connect the Serial Control cable Plug one end of the Serial Control cable into the Data connector on the satellite receiver or cable box Plug the other end into the ...

Страница 23: ...use the Input Source or TV Video button on your TV to select the correct audio video source Press the button until the Welcome screen is displayed For more help see page 42 10 Once you see the Welcome screen the last step is to complete Guided Setup see the User s Guide for details You must complete Guided Setup before you can play and record DVDs ...

Страница 24: ...ng One Channel While Recording Another 20 Setup 4 Both a Satellite Box and an RF Program Source 22 Setup 5 Both a Cable Box and a Satellite Receiver 24 Setup 6 Cable or Satellite Box A V Receiver and Game Console 26 Connecting a VCR or a Video Camera 29 ...

Страница 25: ...in Be sure to refer to the information in Chapter 1 of this guide Make sure that all your equipment is turned off and that the Recorder is unplugged The audio video cables shown here are for example only For the best video signal you may want to use Component Video cables instead See page 7 To add a VCR or a video camera see page 29 AC IN Antenna In Television INPUT VIDEO R L Recorder 2 3 4 5 1 ...

Страница 26: ...complete Guided Setup before you can play and record DVDs To watch one channel while the Recorder records another press the Input Source or TV Video button on your TV to select the Antenna RF In input You should see live TV instead of TiVo screens Use your TV s remote to change the channel Keep in mind that there is no TiVo service functionality on any video signal coming from the Recorder s RF By...

Страница 27: ... upgrade visit www tivo com upgrade Be sure to refer to the information in Chapter 1 of this guide Make sure that all your equipment is turned off and that the Recorder is unplugged The audio video cables shown here are for example only For the best video signal you may want to use Component Video cables instead See page 7 To add a VCR or a video camera see page 29 AC IN Antenna In Television Audi...

Страница 28: ...till can t use a Serial connection or if you don t have DIRECTV service go to step 7 7 Connect the IR Control cable Skip this step if you completed step 6 above a Plug the purple end of the IR Control cable into the Channel Change IR connector the upper mini jack on the Recorder b Locate the IR sensor see page 9 c Mount the IR emitters Place one emitter on top of the satellite box and the other un...

Страница 29: ...vo com upgrade Be sure to refer to the information in Chapter 1 of this guide Make sure that all your equipment is turned off and that the Recorder is unplugged The audio video cables shown here are for example only For the best video signal you may want to use Component Video cables See page 7 To add a VCR or a video camera see page 29 AC IN Antenna In Television Audio Video Out Serial RF Out RF ...

Страница 30: ... the purple end of the IR Control cable into the Channel Change IR connector the upper mini jack on the Recorder b Locate your satellite and cable box s IR sensors see page 9 c Mount the IR emitters Place one emitter on top of the cable box If you connected the Serial Control cable in step 6 mount the other IR emitter underneath the cable box If you didn t connect the Serial Control cable in step ...

Страница 31: ...Recorder is unplugged The audio video cables shown here are for example only For the best video signal you may want to use Component Video cables instead See page 7 To add a VCR or a video camera see page 29 MAIN OUTPUT INPUT R L Audio Video A V Receiver Game Console AC IN Antenna In Television Audio Video Out Serial RF Out RF In INPUT VIDEO R L Recorder Cable or Satellite Box R L Audio Video R L ...

Страница 32: ...s a Digital Audio Input you can connect a digital audio cable not supplied from the Recorder s Digital Audio Out to the A V receiver 3 A V Receiver to TV Connect Composite A V cables from the Audio Video Output connectors on the A V receiver to the Audio Video Input connectors on the TV 4 Game Console to A V Receiver Connect Composite A V cables from the Audio Video Output connectors on the Game C...

Страница 33: ...f you do not currently see the Welcome screen you ll need to select the input for your Recorder on your A V receiver See the manual that came with your A V receiver for instructions on how to choose an input Some A V receivers have one Input button that cycles through the inputs Others have multiple input buttons one for each input If you still don t see the Welcome screen press the TV Video Sourc...

Страница 34: ...io Video Output connector on the VCR to the Audio Video Input 2 connector on the Recorder This will allow you to transfer recordings from video tapes to the Recorder so you can turn your home videos into DVDs 3 To watch video tapes on your VCR connect an RF Coaxial cable from the RF Out connector on the VCR to the Antenna RF In connector on the TV Then press the Input Source or TV Video button on ...

Страница 35: ...r you will have to disconnect it temporarily Remove the Composite A V cable from the VCR s Audio Video Output You can use this same cable to connect your video camera since it is already connected to the Recorder s Audio Video Input 2 2 Connect a Composite A V cable from the Audio Video Output connector on the video camera to the Audio Video Input 2 connector on the Recorder This will allow you to...

Страница 36: ...4 CHAPTER Setting Up the Remote Control Introduction 32 Instructions Power Volume Mute TV Input 33 Managing Multiple Recorders and Remotes 37 Resetting the Programmable Buttons 38 ...

Страница 37: ...and mute Complete the instructions on pages 33 35 using the first column in each of the tables Then repeat the instructions using the third column A V receiver power volume and mute In this case the TV POWER button turns on off the TV and the A V receiver at the same time The VOLUME and MUTE buttons control only the A V receiver Control TV power and A V stereo system volume and mute Complete the i...

Страница 38: ...epare the remote control Point the remote away from your Recorder and cover the front end with your hand Refer to the table below and determine which two buttons to press to prepare the remote Press and hold the buttons simultaneously for about five seconds until the red light at the end of the remote control lights up and stays on when you release the buttons To Control TV power volume mute and T...

Страница 39: ... correct If it does not work repeat steps 3 and 4 using the next code on the list If none of the codes work perform a code search see below Performing a Code Search If none of the codes listed allow you to control your device a code search may detect the correct code Performing a code search can take up to 20 minutes 1 Prepare the remote control Point the remote away from your Recorder and cover t...

Страница 40: ...responds by powering off changing input or muting depending on the function you are trying to program If there is no response wait two or three seconds then press CHAN UP again Continue doing this until the TV or A V receiver responds When the TV or A V receiver responds press ENTER to select the current code The red light at the end of the remote control will flash three times to indicate that th...

Страница 41: ...e available codes Unfortunately due to the great variety of TVs and A V stereo systems some makes and models are not compatible with your Recorder s remote control If you reach the end of the available codes without finding a code that works with your device you will need to use your TV or A V stereo system s remote to turn it on and off and control the volume ...

Страница 42: ...ve seconds until the red light at the end of the remote control lights up and stays on when you release the buttons 4 Use the number keys to enter any digit from 1 to 9 Press the number you have chosen several times until you see the Remote Address change on the screen 5 Press the TiVo button to go to TiVo Central 6 Repeat these steps using your second Recorder and remote control Be sure to choose...

Страница 43: ...to the unprogrammed state of a new remote 1 Prepare the remote control Point the remote away from your Recorder and cover the front end with your hand Press and hold the TV PWR button and TiVo button simultaneously until the red light at the end of the remote control comes on remains steady then stays on when you release the buttons 2 Press THUMBS DOWN three times then press ENTER To cancel press ...

Страница 44: ...5 CHAPTER 5 Troubleshooting Customer Support 40 Troubleshooting 41 ...

Страница 45: ...roubleshooting and the ability to get interactive help from expert users 4 Call Customer Support After checking Troubleshooting and online Customer Support call Pioneer Customer Support at 1 800 421 1404 if you need help with connecting your Recorder to other equipment Guided Setup or connections to the TiVo service a Recorder that does not function properly or other questions regarding the Record...

Страница 46: ...program information and additional information from the TiVo service My phone jack isn t near the Recorder The Recorder comes with a 25 foot phone cord Phone cords longer than 25 feet are readily available at most hardware or electronics stores After Guided Setup the Recorder can use a home network s shared broadband Internet connection to make its regular connections to the TiVo service For more ...

Страница 47: ...of another Cables should never be connected from OUT to OUT or IN to IN Do not connect the Recorder to your TV using an RF Coaxial cable from the Recorder s RF BYPASS OUT jack to the TV s ANTENNA RF IN jack You must use either a Composite A V cable S Video cable or Component Video cable to connect your Recorder to your TV in order to see the Welcome Screen and all other Recorder screens Make sure ...

Страница 48: ...sure you are using the Recorder s remote and that you hold it so that the TiVo button points toward the Recorder Press any button on the remote Does the red light at the end of the remote flash If not make sure that the batteries are positioned correctly in the remote If they are correctly positioned try a new set of batteries You may not have the correct input selected on your TV Use the Input So...

Страница 49: ...sh If not make sure that the batteries are positioned correctly in the remote If they are correctly positioned try a new set of batteries You may not have the correct input selected on your TV Use the Input Source Select or TV Video button on your TV s remote to change the input If you are using an A V receiver you may need to select the correct input on the A V receiver as well If you have a cabl...

Страница 50: ...nging channels with the Recorder s remote control again Try using the cable or satellite box s remote to change the channel If it doesn t work contact the manufacturer or service provider for assistance Satellite Box Only You may have incorrectly specified the type of program guide for your DIRECTV satellite receiver during Guided Setup There are two types of program guides MPG Master Program Guid...

Страница 51: ...46 C h a p t e r 5 T r o u b l e s h o o t i n g ...

Страница 52: ...APPENDIX A Front and Back Panel Reference Front Panel Reference 48 Back Panel Reference 51 ...

Страница 53: ... under this clear plastic strip The orange copy light on the left comes on when the Recorder is copying a program to a DVD The blue play light in the middle comes on when the Recorder is playing a recording from Now Playing or a DVD or CD The red record light on the right comes on when the Recorder is recording a program to Now Playing 1 2 3 5 6 4 ...

Страница 54: ...l when you use features such as searching for a title or a chapter of a DVD Other useful messages When playing a CD an S appears for shuffle mode an R for repeat In repeat mode DSC or TRK also appear depending on whether the whole disc will repeat or only a single track While copying a program from Now Playing to a DVD the percent complete displays While watching a recording from Now Playing the d...

Страница 55: ...or the kind of disc appears at the top of the display RW for DVD RW R for DVD R V for a video DVD CD for a CD 4 Disc Tray Opens and closes when you press the EJECT button on the front panel of the Recorder 5 EJECT Button Press to open or close the disc tray 6 Control Buttons These buttons work just like the buttons on the Recorder s remote control see the inside front cover for more information Th...

Страница 56: ...bout the connections on the back panel of the Pioneer DVD Recorder with TiVo Remember always connect cables from the OUT connector of one device to the IN connector of the next Never connect an IN to an IN or an OUT to an OUT RF BYPASS OUT CABLE ANTENNA RF IN AC IN 2 3 5 6 7 8 10 11 13 15 16 1 4 9 12 14 17 ...

Страница 57: ...itters on the other end of the cable are placed in front of the IR sensor on the cable and or satellite box 5 USB Universal Serial Bus Use with a USB network adapter not included to connect to a home network then use a network s shared Internet connection to connect to the TiVo service Use the connection to a home network to take advantage of the TiVo Home Media Option premium feature package sold...

Страница 58: ...ow plug on a Composite A V cable or a Component Video cable 9 Composite Video Outputs Connects to TV Composite video provides a picture with very good quality You must also establish an audio connection using either the white and red plugs on a Composite A V cable or an Optical Digital Audio cable 10 S Video Outputs Connects to TV S Video provides a higher quality picture than composite You must a...

Страница 59: ...f a Composite A V cable 15 S Video Input Connects to satellite or cable box An S Video connector is not available on all satellite or cable boxes You must also establish an audio connection using the red and white ends of a Composite A V cable 16 RF In Connects to a satellite or cable box to cable without a box or to antenna Use this connector if you are using an RF Coaxial cable to connect the ca...

Страница 60: ...Index ...

Страница 61: ... code search performing 34 component video cable when to choose 7 component video output connectors 53 composite A V cables when to choose 7 composite video output connectors 53 control buttons front panel 50 D digital audio cable when to choose 7 digital audio output connector 52 disc tray 50 DVD button 48 E EJECT button 50 G game console including in setup with A V receiver 26 Guided Setup choos...

Страница 62: ... Bypass Out connector 21 54 RF In connector 54 RF splitter 20 S satellite box setting up 22 satellite receiver with serial control 45 serial control cable 45 setup example both a cable box and a satellite box 22 cable or satellite box A V receiver and game console 26 finding yours 5 watching one channel while recording another 20 splitting the signal 20 stacking objects on Recorder 5 status displa...

Страница 63: ...I n d e x 58 ...

Страница 64: ...r Female RF Bypass Out F Connector Female Expansion Port USB Telephone RJ 11 female 2 wire Control Change 3 5mm mini jack sockets 2 pairs Power AC 120V 60Hz Power consumption 49 Watts Ambient external Operating Temperature 5C to 35C Operating Humidity 85 or less Dimensions 420mm W x 94mm H x 391mm D Remote Control 39 Buttons Storage ATA IDE Hard Drive Actual recording capacity depends on signal qu...

Страница 65: ...acement parts operating instructions service manuals or accessories please call the number shown below 1 800 421 1404 Please do not ship your Recorder to Pioneer without first calling the Customer Support Division at the above listed number for assistance Pioneer Electronics USA Inc Customer Support Division P O BOX 1760 Long Beach CA 90810 1760 U S A To upgrade to TiVo Plus service visit www tivo...

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