14
Phoenix Gold
®
FreeFlight | Model: ES2416S_04
Phoenix Gold
®
FreeFlight | Model: EES2416S_04
15
60-Day Money-Back Guarantee
If you decide that you don’t love this product, your order is covered by our 60-Day
Money-Back Guarantee. You have 60 days from the day you receive your product to request
a replacement product or refund of the purchase price minus processing and handling fees.
To receive a refund or replacement, you must return the product to us at your expense.
To return the product, call customer service at 1-973-287-5127 and request a return
merchandise authorization number. Pack the product carefully and include in the package a
note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason
for return, and (6) proof of purchase or order number, and (7) specify on the note whether
you are requesting a refund or replacement. Write the return merchandise authorization
number on the outside of the package.
Send the product to the following return address:
Phoenix Gold FreeFlight
Tristar Products
500 Returns Road
Wallingford, CT 06495
Troubleshooting
Symptom
Possible Cause
Solution
Iron is not hot.
The iron is not plugged in.
Plug the Power Cable into a
working outlet.
You have not selected a temperature.
Turn the Temperature Control Dial to the
desired temperature and the iron will
begin to heat.
The Automatic Shut-Off is activated.
Lift the iron horizontally and back to the
verticle position to deactivate the safety
feature (indicated by a constant blue
light). The iron will begin to heat again.
Water is leaking from the
holes in the soleplate.
Water exceeds the Max line.
Pour water out of the Water Tank until the
water level is below the Max line.
Steam button was pressed while the
iron was not hot enough.
Wait a few seconds between each use
of the button.
You have stored the iron horizontally without
emptying it and without setting it to .
Refer to the
Storage
section on p. 12.
The Steam Selector was moved to the open position.
If dry ironing, make sure the steam lever
is set to the "No Steam" function ( ).
The soleplate is dirty or brown
and can stain the linen.
You are ironing at an inappropriate temperature
selection (temperature too high).
Clean the soleplapte (refer to the Care &
Cleaning
section on p. 12.).
You have ironed over a printed area of a garment.
Never iron over printed areas. Always iron
the reverse side of such garments.
There is little to no steam.
The water tank is empty or not full enough.
Fill the water tank.
Your iron has been used dry for too long.
Carry out a Self-Cleaning cycle.
The iron is not hot enough.
Preheat for 2 mins.
The Anti-Drip Feature is on.
The Anti-Drip Feature will not allow
steam when the temperature is set within
the dry range.
Brown streaks come through the
holes in the soleplate and stain the linen.
You are using ironing water additives
(i.e. scented water, starch).
Never use ironing additives; these will
permanently damage your steam iron.
Twisted cord.
If the Power Cord becomes twisted,
unplug the iron and let it cool. Hold the
middle of the Power Cord. Let the Power
Cord and Unit Base dangle freely until the
Power Cord uncoils. This will extend the
life of the Power Cord.
