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Problem

Cause

Solution

The operating system stops responding 
after restart.

•  Using the SpeechMike together with 

certain USB hubs may cause the 
operating system to stop responding 
when the computer is started.

•  Unplug the SpeechMike before 

starting the PC and reconnect it 
afterwards. We recommend replacing 
the USB hub or connecting your 
SpeechMike directly to the USB port 
of the computer.

The SpeechMike is completely without 
function.

•  Some computer providers limit the 

output power of USB ports to 100 mA. 
These ports may not provide enough 
power for the SpeechMike to function 
properly. 

•  Use the supplied power supply unit.
•  Connect the SpeechMike via a self-

powered hub.

The SpeechMike doesn't respond to 
input commands.

•  The wireless connection to the 

docking station may be interrupted.

•  The USB cable is connected to the 

wrong USB port on the docking 
station (i.e. USB port for charging 
marked with 5V DC).

•  Your computer is in sleep mode.

•  The battery is empty.

•  Check the wireless connection.
•  Move closer to the docking station.
•  Start the pairing process as described 

in the chapter 

Pairing

.

•  Disconnect the USB cable from the 

docking station and connect it to the 
USB port for PC connection marked 
with on the docking station. 

•  Wake your computer from sleep 

mode.

•  Charge the SpeechMike.

•  If none of the solutions provided 

above solves the problem, reset 
the wireless connection. For more 
information, see 

Resetting the 

wireless connection

.

The SpeechMike doesn't switch on.

•  The battery is very low.

•  Charge the SpeechMike.

The SpeechMike doesn't connect to the 
docking station.

•  Pairings may have been reset or the 

SpeechMike has been previously 
paired with another docking station.

•  Start the pairing process as described 

in the chapter 

Pairing

.

•  If re-pairing doesn't solve the 

problem, reset the wireless 
connection. For more information, see 

Resetting the wireless connection

.

The SpeechMike is connected to the 
computer but sound will play on the 
computer’s speaker only.

•  SpeechMike is not selected as the 

default playback device.

•  In the Windows sound settings, select 

SpeechMike as the default playback 
device.

5  Troubleshooting

Find the most common problems you could encounter 
with the SpeechMike in the following table. If you are 
unable to solve the problem with the information below, 
contact the supporting Philips partner you purchased 
the device from.

18

Troubleshooting

Содержание SpeechMike Premium Air SMP4010

Страница 1: ...User manual Premium Air SMP4010 SpeechMike ...

Страница 2: ...s 9 Turn the device on and off 9 Pairing 10 Learn about wireless technology 10 Going out of range 11 Idle mode 11 Locate your docking station 11 Resetting the wireless connection 11 4 Use your SpeechMike Premium Air 12 Create a recording 12 Customize your SpeechMike 12 Customize SpeechMike buttons and settings 12 Use application shortcuts with SpeechControl software 13 Button modes 15 Switch betwe...

Страница 3: ...nsmitting equipment may interfere with the functionality of inadequately protected medical devices Consult a physician or the manufacturer of the medical device to determine if they are adequately shielded from external RF energy or if you have any questions Switch off your device in health care facilities when any regulations posted in these areas instruct you to do so Hospitals or health care fa...

Страница 4: ...g hard or sharp as this may scratch or damage the surface permanently Disposal of your old product A crossed out wheeled bin symbol attached to a product indicates that the product is covered by the European Directive 2011 65 EU Please get informed about the local separate collection system for electrical and electronic products Please act according to your local rules and do not dispose of your o...

Страница 5: ...tion and more www philips com dictation Product highlights Wireless recording and playback Wireless charging Long lasting battery Superior recording quality Noise canceling microphone Ergonomic design Antimicrobial housing What s in the box Recorder Docking station Micro USB cable 2 Power supply unit and outlet adapters Quick start guide Quick start guide 5 Your SpeechMike Premium Air ...

Страница 6: ...LED Button mode LED 6 End of letter priority button 7 Insert overwrite button 8 Instruction button 9 Record button 10 Slide switch 11 Left mouse button 12 Touch navigation left mouse button 13 Right mouse button 14 Programmable function buttons 15 Speaker 16 Power button 17 Command button 18 Left mouse button 19 Micro USB port for charging 6 Your SpeechMike Premium Air ...

Страница 7: ...the docking station 1 2 4 5 6 3 1 Charging LED 2 Wireless connection LED 3 Foot control port 4 Micro USB port for PC connection 5 Micro USB port for charging 6 Kensington Security Slot 7 Your SpeechMike Premium Air ...

Страница 8: ...it may damage the device Charge via USB power supply unit CLICK X X During charging the battery LED glows orange X X When charging is complete the battery LED glows green Charge via docking station Note If you charge your device via docking station make sure that the micro USB connector is connected to the USB port for charging marked with 5V DC CLICK X X During charging the battery LED on the Spe...

Страница 9: ...nings Battery LED Battery status green more than 6 hours recording time left orange only displayed when shortly pressing the a Power button 6 hours or less recording time left red 2 hours or less recording time left Tip You can always check the battery status of your SpeechMike by shortly pressing the a Power button Turn the device on and off To turn the device on Shortly place the device into the...

Страница 10: ...ED on this docking station glows green if the connected device is in range or red if the connected device is out of range To disconnect this existing connection and pair your own SpeechMike with the desired docking station proceed as described in Pair the SpeechMike and the docking station Note Please differentiate between the following two situations If the wireless connection between the SpeechM...

Страница 11: ... until the battery LED lights up Note In idle mode the connection between the SpeechMike and the docking station is temporarily interrupted When you reactivate the SpeechMike by lifting it up the connection is immediately re established Tip You can change and customize these default settings with Philips SpeechControl driver and configuration software Download the software at www philips com dicta...

Страница 12: ...t of range Make sure the docking station is connected to your computer otherwise recording is not possible Customize your SpeechMike Use SpeechControl driver and configuration software to customize your SpeechMike according to your own preferences The software allows you to assign different functions to each button enable or disable certain features and also to start and control applications with ...

Страница 13: ...task bar and make sure that the option Acitvate Application Control is enabled If this option is disabled the configured settings and buttons will not function for any of the target applications Note If you use Philips SpeechExec software exit the software when using application shortcuts This will prevent unintentional recording when controlling other applications Default profile The default prof...

Страница 14: ...button from the button column and click the icon to assign a shortcut You can assign different shortcuts for pressing and releasing a button X X The shortcut editor window is displayed 7 Enter a name for the shortcut and click the Add button to add an operation for the shortcut X X The shortcut selection window is displayed The following options are available Hotkey Assign a keyboard shortcut Text...

Страница 15: ...utton simultaneously for three seconds X X The LED of both buttons shortly lights up orange To switch to the Browser mode Press the function buttons F1 and F4 simultaneously for three seconds X X The End of letter priority EoL Prio LED and the Insert overwrite INS OVR LED shortly light up red To switch from the Browser mode to the Standard mode Press the End of letter priority EoL Prio button and ...

Страница 16: ...nds free dictation 1 Connect a Philips ACC2300 series foot control to the docking station of your SpeechMike 2 Connect the docking station to your computer 3 Connect your SpeechMike to your computer 16 Use your SpeechMike Premium Air ...

Страница 17: ... battery power left The SpeechMike is not in idle mode Ideally the SpeechMike is placed in the docking station There is no recording or playback running 1 Download the firmware update for your SpeechMike model at www philips com dictation or use the firmware upgrade function in SpeechControl driver and configuration software 2 Connect the docking station to a power outlet and to the computer by us...

Страница 18: ...iring Disconnect the USB cable from the docking station and connect it to the USB port for PC connection marked with on the docking station Wake your computer from sleep mode Charge the SpeechMike If none of the solutions provided above solves the problem reset the wireless connection For more information see Resetting the wireless connection The SpeechMike doesn t switch on The battery is very lo...

Страница 19: ...he docking station and the docking station from the computer and or power outlet Then reconnect the foot control to the docking station first and afterwards connect the docking station to the computer and or to the power outlet The connection between the SpeechMike and the docking station is being interrupted The docking station is connected to a low power USB port on your computer Additionally co...

Страница 20: ... flashing after USB connection restoring USB connection will connect shortly off red SpeechMike power off red red no pairing Battery LED SpeechMike in docking station SpeechMike Docking station Meaning green green battery fully charged orange orange battery charging off off no power supply Battery LED SpeechMike out of docking station and switched on Docking station Meaning green power connected S...

Страница 21: ...rs of recording Standby time 100 hours Charging time 4 5 hours Docking station Dimensions W D H 82 85 60 mm 3 2 3 3 2 4 Docking station 276 g 9 7 oz USB micro USB for charging micro USB for data transfer USB type A for foot control Kensington Security Slot Green specifications Compliant to 2011 65 EU RoHS Lead free soldered product Operation conditions Temperature 5 45 C 41 113 F Humidity 10 90 Sy...

Страница 22: ... 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a par...

Страница 23: ...curred by purchaser or third parties as a result of an accident misuse or abuse of this product or unauthorized modifications repair modification of the product or failure to meet the operating and maintenance instructions provided by the manufacturer This user manual is a document with no contractual nature We accept no liability for changes mistakes or printing errors 23 Technical data ...

Страница 24: ...s are subject to change without notice Philips and the Philips shield emblem are registered trademarks of Koninklijke Philips N V and are used by Speech Processing Solutions GmbH under license from Koninklijke Philips N V All trademarks are the property of their respective owners www philips com dictation ...

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